What is the solution for my business?

[Andrew666]

I need to find a way to manage my customer orders and to give them proper support. I have a few websites and all the orders placed there also come to my gmail account. I have managed to bring all the website’s orders to one location to manage all the orders easily.

Now the business is expanding and i need chat support, people to pick incoming calls and support to handle orders and queries. I could have hired a person as well but this thing is 24/7 but it will add to my cost ( office expense, maintenance, salary). Plus i do not want to manage it all by myself as I want to concentrate on the main business and its expansion.

What should I do? Should i hire a call center company? What can be the risk involved there?

If you have any other suggestion, please share it with me.
Thanks,
Andrew

 

[Gabbalot]

Have you though of outsoursing your customer service situation this would take the hassel out of employing people office expense etc
I can help if your intrested pm me

Sent from my GT-I9100 using UK Business Forums

 

[old boy]

I Have outsourced my business to the philipinnes
perfect english and very reliable
The only drawback is they only do exactly what you ask and are sometimes lacking decision making

pm if you want details

 

[BIGSPARK]

I second OLD BOY's comment with regards to the Philippines as my Business partner actually owns a sizeable Call centre operations there but he has given the local manager free choice on decision making and customers in the UK and USA and a newly acquired account in Australia have all been happy with choices made by the local manager and the agents and the pricing as Old boy has stated are very very cheap considering exchange rates, let me know if you want advice on out sourcing to the Philippines.

Old Boy where in the Philippines did you outsource to, the centre owned by my business partner is in Cebu? how much are you being charged as his always looking to undercut the competition as the Call centre is a small fraction of the income he makes from various other business ventures.

BigSpark AKA JEAN

 

[Andrew666]

Please people I need your valuable suggestions.

Regards,
Andrew

 

[Deleted member 138423]

Please people I need your valuable suggestions.

Regards,
Andrew

Are the suggestions you have been given not to your liking?! Where are you based as your spelling suggests that you may not be in the UK?

 

[maxine]

Suggestions seem good but I'm not sure if you are after more specific info?

There's lots of providers around to answer inbound calls for you (we do this from £15 pm including the first 15 calls) but depends what else you want the agency to do in terms of handling the enquiry to the amount of responsibility you will give and access to systems etc

One risk is finding the right kind of agency .. Not too small but probably not too big either

 

[Runninground]

Live chat doesn't have to be 24/7. You could have it so it only appears when the operator is online. There was a large thread about it a few weeks ago, search member 'Jet Virtual' and it's all covered in one of his topics.

 

[Suzuki]

Have you though of outsoursing your customer service situation this would take the hassel out of employing people office expense etc
I can help if your intrested pm me

Sent from my GT-I9100 using UK Business Forums

Read that post back to yourself and ask yourself if you'd outsource your customer service to someone who writes like that :|

 

[Gabbalot]

Luckly i supply a telesales service not a copywriting service thanks for pointing out my dyslexia go back to polishing your bike

Sent from my GT-I9100 using UK Business Forums

 

[old boy]

lol
Quick too eh

Tell me about your telesales business as I am looking for a good telesales service for a couple of websites
cheer
OB

 

[Gabbalot]

Thanks old boy

I run a bespoke telemarketing service. We try to tailor a service to suit the clients need/budget.

We offer
Telesales from cold call to complete sale
Telemarketing
Appointment setting
Market reserch
Customer service inbound
Database cleansing
SMS marketing

If you want to have a chat pm across a contact number and i will drop you a line

Gabbalot

We love a good gabb@gabbalot marketing
Sent from my GT-I9100 using UK Business Forums

 

[old boy]

Ok but your pm not working

uzz me some costings over and we can talk

cheers

 

[FutureNetMedia]

I need to find a way to manage my customer orders and to give them proper support. I have a few websites and all the orders placed there also come to my gmail account. I have managed to bring all the website’s orders to one location to manage all the orders easily.

Now the business is expanding and i need chat support, people to pick incoming calls and support to handle orders and queries. I could have hired a person as well but this thing is 24/7 but it will add to my cost ( office expense, maintenance, salary). Plus i do not want to manage it all by myself as I want to concentrate on the main business and its expansion.

What should I do? Should i hire a call center company? What can be the risk involved there?

If you have any other suggestion, please share it with me.
Thanks,
Andrew

The question is - which queries you want to manage most - new or existing clients? If existing then maybe think of a CRM system with ticketing, so people can open tickets with their queries instead of calling you? Maybe just create alternative forms of contact that will be more manageable for you which will reduce the phone calls. Implementing some kind of automated system to handle orders can also be a good idea if you have a lot of them. There are many options to handle customer queries..

 

[Suzuki]

Luckly i supply a telesales service not a copywriting service thanks for pointing out my dyslexia go back to polishing your bike

Sent from my GT-I9100 using UK Business Forums

Does this disability also prevent you spellchecking things?

 

[Gabbalot]

Old boy will pm you shortly.



Sent from my GT-I9100 using UK Business Forums

 

[rav]

I need to find a way to manage my customer orders and to give them proper support. I have a few websites and all the orders placed there also come to my gmail account. I have managed to bring all the website’s orders to one location to manage all the orders easily.

Now the business is expanding and i need chat support, people to pick incoming calls and support to handle orders and queries. I could have hired a person as well but this thing is 24/7 but it will add to my cost ( office expense, maintenance, salary). Plus i do not want to manage it all by myself as I want to concentrate on the main business and its expansion.

What should I do? Should i hire a call center company? What can be the risk involved there?

If you have any other suggestion, please share it with me.
Thanks,
Andrew

Hi Andrew

If you still looking for help , we can talk. We have a call center in India and we can help you. bfssoft.com. Please free to write or call me .
rav