Well Done Hi-Hosting

[OldWelshGuy]

I know we all moan and complain (because we love it) so here is a change,. I want to say well done.

Well done @Dan_HiHosting I had a problem today (of my own making) and Dan went above and beyond the call to get it sorted.

I have numerous other hosting accounts but am shutting down one of them to take a second account with Hi-Hosting.

Top customer service

 

[Dan_HiHosting]

Thanks OWG,

Much appreciated. I'm glad you're pleased with our service.

It's always a pleasure hosting you and other UKBF members.

We look forward to helping you with your new account

All the best,

Dan

 

[GraemeL]

I have numerous other hosting accounts

Show off!

 

[OldWelshGuy]

I have to say the absolute worse was GoDaddy the server response times were lousy, to the point of unusable.

Many have said they are good, but my experience of their service was so bad I Closed it.

 

[Dan_HiHosting]

@GraemeL Haha, that made me chuckle.

 

[Dan_HiHosting]

@OldWelshGuy GoDaddy are terrible, not to mention unethical. Still find it odd when people choose them for hosting a UK website or business. But they do plaster their name around, with affiliate "review" sites and like accounting for a lot of their traffic.

 

[RBS]

I`ve got in touch with HiHosting today - sent them a ticket as a test with few questions. Got quick and well worded personal response. Will sign up with them for domain and hosting.

 

[rhys_td]

Who needs affiliate marketing when you have good customer service and reviews!

 

[TODonnell]

Godaddy's prime business is domain names, not web hosting. The mark of a good web host is: 1. Having free Cpanel and 2. 24-hour chat support.

Once a year you need to contact someone in a hurry. The support response sorts the pros from the dilletantes.

 

[toastking]

I tell everyone I know about Hi-hosting as I must be a pain in the arse as a customer but everyone I've spoken to via the tickets has been excellent. I somehow managed to have two accounts and registered a domain with the wrong one, yet they sorted it same day for me.

Started using my referral link and got someone to sign up with them yesterday and likely to have another in a month or two! So this is definitely a good way to win business for letting me get a few pennies for telling my friends.

I'd love to say this is the only mistake they've dug me out of, I think its nearer 10-12th so far in about 2.5 years of hosting in total haha!

 

[OldWelshGuy]

I try not to use affiliate links so that I can't be accused of bias. But praise when it is due

 

[RBS]

Signed up with them today, got everything up and running lightening fast. Customer support is very quick to reply emails. So far impressed.

 

[Dan_HiHosting]

@RBS Thanks very much. Always a pleasure hosting a UKBF member.

Looks like you've got WordPress working as a normal website rather than a blog now.

If you're looking for a theme then you may want to try GeneratePress which we've heard good things about: www.generatepress.com

Best of luck,

Dan

 

[RBS]

Yeah Dan, that link you posted was really helpful, took me 10 min and now its a website. But I`m struggling to find a theme I like

 

[Dan_HiHosting]

Glad that helped

The theme you're currently using is often recommended, but some of these links might help.

Lists of themes for ideas:
http://www.elegantthemes.com/blog/resources/best-free-wordpress-themes-2014
http://www.hongkiat.com/blog/free-professional-wordpress-themes/

More minimalist themes:
http://www.andersnoren.se/teman/

And for some feature rich themes that provide a lot of customisation you can try the following if GeneratePress isn't to your liking:
https://wordpress.org/themes/make/
https://wordpress.org/themes/hueman/

With any theme make sure it's well rated, up to date and always get it direct through WordPress.

A quick search should return some more lists you can use to quickly find a theme that matches the look you like, to investigate further. The comments on those posts can be quite useful as well.

Those are all free themes by the way. You can always get a premium theme which will give you more choice.

I hope that helps.

Best of luck,

Dan

 

[Dan_HiHosting]

I tell everyone I know about Hi-hosting as I must be a pain in the arse as a customer but everyone I've spoken to via the tickets has been excellent.

Not at all @toastking, and thanks for the kind words. Easy to make mistakes getting started, it's all part of the learning process.

It's great to see the projects and websites from members like you grow over the years. For us that's a really rewarding part of what we do.

Best of luck for the future

 

[Stephen Stovell]

I cannot praise Hi Hosting enough. After weeks of headaches with 123-Reg. Sent a couple of messages to Hi Hosting. Answered very quickly and already setup and running. Even though I sent a few quick stupid questions, Dan answered them very quickly and professional. Thanks again

 

[Airgunner]

Going on the glowing reviews of customers here I have just bought two years hosting, so lets see how it goes... I also transfered my domain! How long does take to move over?

I'm hoping for more than 123 and go daddy but by the sounds of it I should get this ;-)

 

[Airgunner]

Well that was quick, I posted here, went back to the hihosting site and asked a live question and within seconds I was greated, this post acknowledged and a few minutes after that my domain was transferred and everything ready for the designer to upload my new site!

Honestly this is how customer care should be done... and at 19:15. I'm impressed!!!

 

[Sparx]

It seems you have a great business going Dan, you've really set the bar now. Make sure them standards stay high, it seems to be a niche in the market being able to sell on service within the web hosting industry, in my opinion. Well done!

 

[Dan_HiHosting]

@Airgunner thanks very much, glad you're pleased with our service .

Always a pleasure hosting a UKBF member.

It's great helping what we call 123-Reg refugees move over to proper business hosting as well.

Best of luck with your website,

Dan

 

[Dan_HiHosting]

It seems you have a great business going Dan, you've really set the bar now. Make sure them standards stay high, it seems to be a niche in the market being able to sell on service within the web hosting industry, in my opinion. Well done!

Thanks Sparx. Well we've been members for over four years now, and have been hosting a number of UKBF members for many years. Our offering is only getting stronger, and thanks to the support of UKBF members and our other clients recommending us we've been able to invest in our service to ensure it only gets better.

I agree, service is key to providing good web hosting, but is normally one of the main areas lacking, especially from the very large providers.

It's also rather difficult to show how we're different this way, as most providers say they provide excellent service. It's really only until you use the service and need help that you can see that for yourself. Reviews do help to show this, and threads like this as well, which is why they're always really appreciated.

And it's great seeing our clients get on well and read that they're pleased with our service, it's what I start the day for

Thanks

 

[cjd]

Customer support is hard and expensive to get right consistantly - great to hear good customer support paying off and UKBF members doing well.

Let's hear more of it, I'm bored with all the whining!

 

[spaniel12]

I have had my website hosted by Dan for the past couple of years and can`t fault Dan`s customer service which is second to none. Not being very techinical i have emailed Dan with questions regarding hosting my site, he always replies in lightening quick time with answers to my questions and also putting the infomation in the email making it easy for me.

Sorry Dan but I`m in the process of setting up another website amd wouldn`t look anywhere else for hosting, so your going to be stuck with me and the questions ...... ;-)

 

[Dan_HiHosting]

@spaniel12 Thanks very much, I'm glad you're pleased with our service.
Your website's really come along too. You've got some great photos on there.

Ha sounds great, we'll be ready and happy to help

 

[Opinion87]

It's great helping what we call 123-Reg refugees move over to proper business hosting as well.
Dan

123-Reg refugee here, do you mind me dropping you a PM @Dan_HiHosting ?

While I'm here, quick query- I registered a few domains through 123-Reg the other day and I've started getting emails like the one below. I assume 123-Reg have passed on my details?

"Attn: XXX XXX
As a courtesy to domain name holders, we are sending you this notification for your business Domain name search engine registration. This letter is to inform you that it's time to send in your registration.
Failure to complete your Domain name search engine registration by the expiration date may result in cancellation of this offer making it difficult for your customers to locate you on the web.
Privatization allows the consumer a choice when registering. Search engine registration includes domain name search engine submission. Do not discard, this notice is not an invoice it is a courtesy reminder to register your domain name search engine listing so your customers can locate you on the web.
This Notice for: XXX.com will expire at 11:59PM EST, 21 - Sept. - 2015 Act now!

Select Package:
http://www.websumittingservice.work/?domain=XXX.com"

 

[ryedale]

It's a complete scam , just bin it

It's designed to scare you into paying and won't remotely affect your search performance or site

 

[Dan_HiHosting]

@Opinion87 No problem at all, happy to help another 123-Reg refugee.
They really are only suitable for domains, and to be honest there are much better domain registrars available too.

As I mentioned in my PM and as ryedale says that's just a scam and can be safely ignored.
For the benefit of others, if you don't have domain privacy or you register a .uk domain without WhoIs opt out (which applies to all trading individuals) then your email address used when registering is easily viewable by anybody and any spammer, so will quickly be targeted.

Spammers will also send scam emails to common accounts @yourdomain.com such as info, mail, and so forth, trying to guess your email address.

So I don't believe 123-Reg have passed on your details, although they're certainly not the most ethical company (auto renewals, charging for WhoIs opt out, domain transfer fees and so forth).

The old wisdom used to be to get your domain registered by a separate company and not your web host. This was because some businesses, mostly designers, registered their clients' domains in their own name, rather than their clients'. If there was a dispute, the client then couldn't easily take their domain elsewhere. These days, any decent web designer, and certainly any decent web host will only register the domain in their client's details, so that isn't an issue.
Most decent hosts also won't charge for domain transfers out, whilst some large domain registrars such as 123-Reg actually do. Web hosts are often better value too, as domains are simply an added service for convenience, rather than a core part of the business.

Some hosts like us also provide a domain free of charge with the account, so for those reasons I'd recommend simply registering domains with your chosen web host.

However if anyone wants to use a registrar, then two I'd recommend are Gandi.net and Internet.bs, both of which are more affordable and ethical than 123-Reg.

So as you can tell, we aren't fans of 123-Reg even for their core business, but it's great that you're moving your web hosting at least

 

[ToyWorldNW]

Hi Dan,

Some fantastic recommendations here - well done!

I'm looking at moving our hosting over to you, as part of a bit of a re-config of our online presence - integrating the ecommerce side with EPOS etc.

Are you able to help with migrating a Wordpress/WooComerce site over if we go with you?

Also, one quick question - I notice you offer a free domain name for life (.uk). We currently use a .com and obviously want to keep this as it's highly advertised, but have never acquired the corresponding .co.uk - are we able to register the .co.uk with you and just change the nameservers on our existing domain to point to you - keeping the .com as the "main" domain?

Thanks!

Ps. I was already as good as sold by your product offering (found you looking for SSL hosting) but the reviews on here sealed the deal!

 

[Dan_HiHosting]

Hi there,

Thanks, we try our best

Certainly, we'd be happy to help migrate your site to us.

We actually provide a free domain for life for any of these extensions: .com, .net, .uk, .co.uk, .org.uk, .me.uk, .eu, .de, .es, .us and .in

Normally the free domain is your primary domain. So you're welcome to transfer your .com to us (which we'll pay for), and we'll then keep that renewed for you free of charge.

You can then register the .co.uk with us as well, and add that as a Parked domain, with a 301 redirect to your .com domain. We're happy to show you how to do that or do it for you.

If you want to keep your .com with your existing registrar then that's fine as well, but I'd recommend the above.

That's great. Our eCommerce hosting is very popular, especially with UK businesses, which is our main focus. The idea is to provide everything required to run a successful eCommerce or business website in one high performance and great value package. If that came across then that's great, thanks .

If you have any questions or need any help getting started then feel free to get in touch on here, or through Live Chat or by leaving a message on our website.

All the best,

Dan

 

[ToyWorldNW]

That's perfect, thanks Dan.

More than happy to go with the above transferring the domain to you etc. I'll get the ball rolling tomorrow when I'm back in the shop, and no doubt give you a shout then.

Thanks again.

 

[Dan_HiHosting]

My pleasure, looking forward to helping you

 

[GBIMPORTEXPORTRETAIL]

I wish to post on here after coming across this thread.

A "Thank-you" goes to the OP for telling us how great Hi Hosting and Dan are. Otherwise, I would never have found him yesterday.

Secondly, a bigger thank-you to Dan as he has been top-class, spot-on and absolutely brilliant. I can't big him up enough, but I will always recommend him. I am even going to link him and advertise him for free on my site when I am up-and-running.

I urge every UKBF member to sign-up or transfer over to him. I can promise and guarantee you that you won't be let-down by them.

Carl

 

[Ian J]

I urge every UKBF member to sign-up or transfer over to him.

Done

 

[Dan_HiHosting]

@GBIMPORTEXPORTRETAIL Gosh, thanks Carl, that's very kind.

We're looking forward to seeing your finished website. Best of luck to you

As ever, just let us know if you need any help.

 

[Dan_HiHosting]

Done

Thanks for your order Ian. Hope you're enjoying the increased performance

 

[Ian J]

Thanks for your order Ian. Hope you're enjoying the increased performance

Thanks for all your help in transferring my website over. Not only is the blog now loading quicker but it's also moving slowly back up the Google rankings which may be to do with the quicker page loading times

 

[MASSEY]

I urge every UKBF member to sign-up or transfer over to him. I can promise and guarantee you that you won't be let-down by them.

Carl

Not too many though or he might have to start charging VAT so your advice could cost me £4 a month

 

[Dan_HiHosting]

Ha, I'm sure we're still great value at 20% more

 

[Vectis]

Dan - sent you a pm. We need help! (edit: Help received within minutes! Great service)

Just like to add my voice too that Dan has been most helpful when we changed hosting company.