web pages displaying incorrectly

Discussion in 'IT & Internet' started by Danny Whitaker-Leach, May 22, 2019.

  1. Danny Whitaker-Leach

    Danny Whitaker-Leach UKBF Newcomer Full Member

    13 1
    Hi,

    We have 3 people each with their own machine but one of them has a tendency to display certain web pages particularly our Shopify store (but not just that one) incorrectly and not load it properly. (sadly cannot post screenshots) due to being new user.

    But after a refresh it displays correctly again.

    She has tried different browsers such as Chrome - Firefox - Edge but all do the same.

    Does anyone have any ideas what could be causing this?

    Thanks

    Danny
     
    Posted: May 22, 2019 By: Danny Whitaker-Leach Member since: Feb 1, 2019
    #1
  2. makeusawebsite

    makeusawebsite UKBF Ace Full Member - Verified Business

    1,096 250
    One common issue is the users display is zoomed. So in Windows Control panel you can set a zoom level. If this is set above or below 100%, it is effectively making sites display at a different display than the browser window size, and can cause layout problems. It would impact all browsers so sounds like a possibility.
     
    Posted: May 23, 2019 By: makeusawebsite Member since: Jan 23, 2011
    #2
    • Thanks Thanks x 1
    • Useful Useful x 1
    • List
  3. Danny Whitaker-Leach

    Danny Whitaker-Leach UKBF Newcomer Full Member

    13 1
    Thanks for the suggestion however magnifier isn't active and the problem is still there.
     
    Posted: May 23, 2019 By: Danny Whitaker-Leach Member since: Feb 1, 2019
    #3
  4. makeusawebsite

    makeusawebsite UKBF Ace Full Member - Verified Business

    1,096 250
    If you create the problem on the users desktop, and then try pressing CTRL + and then CTRL - are you able to get the display looking correct? If not what happens when you zoom in and out?

    Your probably going to need to link to a screenshot in order to demonstrate the problem.
     
    Posted: May 23, 2019 By: makeusawebsite Member since: Jan 23, 2011
    #4
  5. John Hemming

    John Hemming UKBF Regular Full Member

    127 15
    If you have an online store it is worth making sure that it responds to different zoom levels and the like. Merely solving it in your office does not mean that it solves it for potential customers.
     
    Posted: May 26, 2019 By: John Hemming Member since: May 23, 2019
    #5
  6. Darkterror

    Darkterror UKBF Contributor Free Member

    48 4
    Sounds like a problem with some Javascript even or cookie based thing, you should pay real web developer to look more deeply in that pages in order for you to see them well ? How do you think it's going on here ? I bet that it hurts your business.
     
    Posted: Jun 1, 2019 By: Darkterror Member since: Mar 17, 2019
    #6
  7. HarryAdney

    HarryAdney UKBF Newcomer Free Member

    2 2
    Clearing the browser cache might help.
     
    Posted: Jun 28, 2019 By: HarryAdney Member since: Sep 19, 2011
    #7
  8. alonelylearner

    alonelylearner UKBF Contributor Free Member

    31 4
    Try Ctrl + Shift + M
    if you are in firefox
    And You can see your website in different devices like default is Iphone X but you can change it from the left top corner of the screen. hope this will help.
     
    Posted: Jul 23, 2019 By: alonelylearner Member since: Jul 19, 2019
    #8
  9. Diane1

    Diane1 UKBF Newcomer Free Member

    10 0
    Yes totally agree with you same issue was faced by me.
     
    Posted: Aug 1, 2019 By: Diane1 Member since: Jun 28, 2019
    #9
  10. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    533 81
    don't bother too much with clearing browser caches. Simple load the site from a proxy server such as https://www.kproxy.com/ to double check content. That way you always get an unchached version.
     
    Posted: Aug 1, 2019 By: Nico Albrecht Member since: May 2, 2017
    #10
  11. EddyRock

    EddyRock UKBF Newcomer Free Member

    11 2
    Shopify CDN (Cloudflare) sometimes does not work properly. It's designed to counter DDOS attacks but caused many problems. At the first time you load the web page, it has to download many js, css and image files, CDN will block some files due to DDOS protection, then you refresh the page, it just downloads the missing files and CDN allows you to download them.

    This problem usually occur on the IPs have accessed to Shopify server too frequently.
     
    Posted: Aug 16, 2019 By: EddyRock Member since: Jul 23, 2019
    #11