VOIP users have the same experience as me?

[wevet]

I use a VOIP system. The particular handset I use is a snom.

What I have noticed is that the phone is not ringing with the frequency that it should be.
When I press the green send button often there is no "dialingtone" press it again and it works I then hand up.

Suddenly I start getting calls from people saying that they have not been able to get through to me.

I have followed my supplier's advice to the letter withthe router I use and having a fixed IP. The supplier tells me that there is not a problem with the system at all - they almost seem tobe saying that it is inmy imagination.

Anyone encountered this problem and, hopefully, solve it?

 

[Greg1006]

I've seen similar problems with Zyxel routers. What router are you using?

 

[wevet]

Netgear DG34N which was the advised unit.

 

[Greg1006]

You said you have a "VoIP system". Just to clarify, is this handset connected to your own VoIP PBX server, or does it connect directly to your supplier? Who is your supplier?

 

[cjd]

Are you sure it's a snom? What model? It's not happy whatever it is.

 

[wevet]

Are you sure it's a snom? What model? It's not happy whatever it is.

snom m3.................

 

[LiftMan]

Snom M3 - get rid and get a different voip handset, i got one of these for the house and it has been nothing but bother.

 

[cjd]

We love snom and have pretty much built our service around them but we won't sell the M3 - it has 'issues'.

 

[estwig]

wevet, you've backed a donkey!!!!!!!



Problems

• gmaoret - With Elastix 0.9.2 (I don't know with other distributions) when a call is made to a busy or unavailable extension the base station reboots, losing all calls.
  • wmundy - Be sure you're using their latest firmware.
    • gmaoret - I'd tried all the firmware version available. No one works.
• No keypad lock
• There is no way to download/backup/upload address book(s).
• Log doesn't show enough SIP information to be useful (reason for failed registration etc.)
• Log doesn't show DECT registrations. This makes adding other handsets difficult
• Log can't be reset and timestamps are numeric (unix timestamps?) rather than the more useful real world times (date/time)
• Firmware update takes forever and a day
• There is no way to disable the 'Missed calls' message.
• The handsets cannot be configured from the base station web interface (e.g. setting ring tones, PINs etc.) and have to be done manually
• 1.07 - Miscellaneous freezes/hangs
• 1.11 - When the IP address is set to 'Static', the home page of the base unit shows it's IP address as '0.0.0.0'.
• 1.11 to 1.16 - MAJOR - Various reboots, lockups and resets causing disruption. The base unit has to be power-cycled to resolve these issues as it doesn't sort things out for itself.

Hahahahaha!!!!!!!!!!!