VOIP solution for Takeaway

[okchinese]

Hi All,

I am a proud owner of a Chinese takeaway that receives a lot of orders over the telephone. We are currently with BT and paying on average £150 a quarter for one telephone number, but with two lines.

I was wondering if anyone knows of a VOIP solution that I can replace the BT line with? Something like what Microsoft Lync does with bigger organisations.

We don't really use the phone line to make outgoing calls, only for incoming orders.

Can anyone advise?

Thanks

 

[KM-Tiger]

You can port the numbers to a VOIP service, but you will still need one BT line for broadband, unless you have cable broadband available. The broadband will need to be of reasonable quality for VOIP to succeed.

Try talking to www.voipfone.co.uk who can advise you better. Their CEO is a member here and many here use their service.

You may well need to project manage this with some care to ensure continuity of service, which I would guess is vital to your business.

 

[cjd]

You can do what you need - and a lot more - using VoIP and it will cost you less. You'll need one telephone line and one broadband connection which means you can scrap one of your lines.

In it's place you'll need a couple of numbers from us at £2 each per month. Depending on how you want to answer you may need extensions @ £1pm. You'll need a telephone or two - or a free softphone or two. After that you can add as many numbers and phones as you like at £2 per number.

Best to give us a call and talk it through - 020 7043 5555 - tech support, not sales.

 

[drdialeruk]

Depending on the size of your company and the infrastructure you already have in place, jumping on the VoIP bandwagon could cost your company next to nothing, or it could entail significant up-front costs.

 

[astraqomuk]

Hello okchinese,

Switching to a VoIP service will save you a lot of money. If you are interested we can set you up with a Hosted PBX and you can have your own IVR with a nice and simple menu.

The IVR can be extended if you grow your business (e.g. set options for different locations). You can also add delivery hours, delivery coverage, directions to your place and even promotions.

We do more than just telephone solutions and can help other aspects of your business (e.g. marketing).

I would be happy to have a conversation regarding the above so if you are interested please send me a PM or contact us by phone at 0800-048-8003.

Cheers!

 

[Evercom]

Hi,

I would ask you if the main buying point is to save money?

..or you are drawn more to the added flexibility with incoming calls and system phones features?


1. Contact a VoIP provider and get them to check the quality of your broadband.

2. Let them suggest the best set up and make sure they confirm the transfer is seamless...i.e. temporal number while the transfer goes through.

Last thing you need is to have orders being blocked.


I can see the benefits of having more than one phone that can take incoming calls and the phone system features that may help. You can see our website (evercom) for more details or give us a call if you want more information 0800 849 5555

Thanks

 

[johnnyr81]

hi,

1. There is no need to use a PSTN/VOIP services. Nowadays there can be used WEBRTC protocol allowing 2 users to talk thru internet only ( you can search on wikipedia about this technology); it's actually something similar with Skype/YM/etc.

2. I would go further for picking up the orders - mobile apps where you can also integrate first above requirement.

If you're interested in those solutions let me know.

Hope this helped, Johnny

 

[cjd]

hi,

1. There is no need to use a PSTN/VOIP services.

I hope you're not suggesting that he doesn't need a ordinary telephone number? He's going to lose a lot of business using webRTC only. Like pretty much ALL of it.

 

[johnnyr81]

Obviously there will be needed a VOIP and/or PSTN line as long as now there is no 100% internet coverage and usage. what i had suggested was more likely to grow his business beyong the classic way.

 

[cjd]

Obviously there will be needed a VOIP and/or PSTN line as long as now there is no 100% internet coverage and usage.

So when you said this:

There is no need to use a PSTN/VOIP services.

You didn't really mean it?

Obviously he needs a telephone number - that's where 99.9% of his business is going to come from. webRTC doesn't give you a telephone number.

As for webRTC it's a very interesting but totally unproven technology, best left until it's proved itself.

 

[Aloha Telecom]

Have you thought of getting a phone number and 2 mobile phones? Redirecting the calls to 2 mobile phones. Doing some of ring hunt where it will ring the other mobile if busy (i.e the first mobile is engaged). Just turn off voicemail on both of them. It will cost a lot less than £150/mth. Even if you were doing 2-3 hours a day on the phone for 30 days of the month.

 

[johnnyr81]

cjd,
1. I said that his goal to pick-up the orders, can be achieved not only by using PSTN/VOIP services (BT or whatever) was it looks you're suggesting
2. Maybe, 99.99% of the orders come now from PSTN, but it can be easily come thru online (web and apps) which is cheaper and less resources consumer; let's not get back to 1900 with this.
3. WebRTC it's a Google technology, who somone else should approve it?
4. Let's focus on his requests and questions and not arguments to my/other posts.

 

[gabilee]

I can recommend a company in the peterborough area though. They offer the best and cheapest deals for Business VoIP Services. If you have a spare time, check out there site. But since I'm unable to post the link 'cause I'm a newbie, just search for Rydal Communications UK. Goodluck!

 

[jvibe1]

HI if u add me on skype i will be able to set you up with voip on a managed services. jennyvibe1

 

[Gracied26]

Before going down the VoIP route, you need to ensure that you check your bandwidth first. The last thing you want is a poor customer experience because calls keep dropping out or even worse a loss off repeat business. That being said, if this is a route you are happy to go down, then we can help. We can also offer you pretty amazing features that you can offer your customers which will differentiate you from the competition and improve your customer experience.

 

[Dialogictelecom]

Ensure you have a good business broadband package before moving to a VoIP solution. If you have fast and reliable broadband there is no doubt that it will save you money comparing to the traditional landline.

 

[alpashm]

I honestly dont see why you need to move to VoIP for what you are doing, if you just move your lines to a more competitive provider it will save you money on call charges and line rental.

 

[cjd]

I honestly dont see why you need to move to VoIP for what you are doing, if you just move your lines to a more competitive provider it will save you money on call charges and line rental.

It doesn't matter where he moves his lines to, it will cost more and do less than if he changes to VoIP. Legacy phone services can't compete on price, features or quality of service.