Voip fone

[ricky776]

Hi

I know I should ring voip done but there shut so it says on there website

But I know a few people on here are with them

I have just got 3 numbers with them

I need 2 diverting to one number and the other diverting to another

I've logged in and it's only letting me divert every thing in my master account to one number

Any ideas

 

[cjd]

Email support is always open - even on Christmas Day.

To manage 3 numbers independently of each other you need to put each number on its own extension. So you need three extensions which are £1 each.

There are other benefits of this in that you then get Line Presentation and Business Hours too.

 

[ricky776]

That's shocking really

On every other provider I've used this feature is free I could just set up differnt accounts which is a waste of time may as well change provider

We go national next year and was hoping to use you guys but this is such a basic service yet I'm having to pay for it when I'm already having to pay for the divert

Also if I went with switchboard free they charge around £4.97 and you get 400 mins yours is £3 including extension and you don't get any thing but I thought as my national company was going with you I thought I would keep all my numbers in once place

Now with your service I have the price of the number and now and extra £1.20 for an extension

I know it's only an extra £1.20 but that an extra £40+ for a year for 3 numbers

Shocking really

 

[cjd]

You seem easily shocked ;-)

You'll find there's swings and roundabouts on all services, you have to work out which particular one works out best for you both now and in the future.

Our service works on a menu system where you pick the services you need and bolt them all together which means you only pay for what you actually use - we don't do packaged services where you get a bundle of services that you don't use but pay for anyway. Usually this works out cheaper and is totally flexible and expandable.

It's also not just an inbound service, you can make and receive calls, unlike old fashioned switboard services, this means that if you terminate the call on a Voipfone number it's a free call and all the CLIs match.

In the end it's what you need to do that determines the cost - but you need to be careful that you're comparing like with like and have a real grasp of what your actual costs are going to be, not just the headline prices.

 

[ricky776]

Ive looked into other services and your cheaper per min and the rest are a little more expensive etc so its the same adding the extension etc

lucky enough i only need to divert one number the rest can be diverted with the master account

Ive added calling queuing to with this work for all numbers

 

[FirstClassVirtualOffice]

Could he have bought them on 3 different accounts and put each one on forwarding instead of buying 3 numbers in the one account? (Presuming he only needed number forwarding and not any other features an extension gives you).

 

[cjd]

Could he have bought them on 3 different accounts and put each one on forwarding instead of buying 3 numbers in the one account? (Presuming he only needed number forwarding and not any other features an extension gives you).

Yes he could but he knows that and felt that the incovenience of managing 3 accounts wasn't worth a couple or three quid.

I could just set up differnt accounts which is a waste of time

In the end he found he only needed one extension and we were cheaper on calls anyway.......

 

[ricky776]

yeah you was cheaper

voip talk who i used to use was £3.49 for the number with divert (1.4p to landlines )
switchboardfree is £4.97 400mins included (2.5p after )

 

[ricky776]

voipfone has the cheapest call rates (1p min)

 

[DigitalDaz]

voipfone has the cheapest call rates (1p min)

Until you start dialling mobiles

 

[ricky776]

no i have a deal with bt if i have a bt land line and bt mobile all my diverts are free

a couple of years ago i was spending £600-1000 in diverts now i spend £60 a month couldn't be leave it when i found out about the deal

 

[DigitalDaz]

If you have a voip account why don't you just port the number, surely it will be cheaper?

 

[Business News]

You seem easily shocked ;-)

You'll find there's swings and roundabouts on all services, you have to work out which particular one works out best for you both now and in the future.
.

That is a fair comment. We have used three different VOIP provides including VOIP Fone who are our present providers as the number monthly rental is the cheapest, they have a wide selection on local numbers and we use our mobile plans to call mobile numbers.

 

[russ74]

You should really be expecting to pay 0.70p to landlines these days, not a bit more

 

[DigitalDaz]

Russ, at that sort of price its probably being used as a loss leader for other products. I do know exactly where you are coming from though and we are trying to plan for the day when the rate hits zero

 

[cjd]

...then there's the call set-up charges, minimum charges, per minute billing cons etc etc.

There are dozens of tricks telcos play to get a headline price, but you have to look at the whole package to see whether you're getting a fair deal.

http://www.voipfone.co.uk/scams-of-the-telephony-trade.php

But in the end, telephony these days is dirt cheap, it's always puzzled me why anyone with a business brain would concentrate so heavily on whether the price per minute is 0.75p or 1p when they only make a few hundred calls a month, the vast majority of which are less that 90 seconds long.

 

[Karimbo]

OP

Reliability and call quality is the most important factor for calls. A few quid difference here and there is ultimately meaningless.

I use voipfone and can attest to the fantastic near landline call quality. I experimented with skype for all my outbound sales calls as they were unlimited calls for £3. The skype quality was terrible even on the same broadband. Meanwhile voipfone on my snom320 is great.

I just throttle my bittorrrent down 9-5 so it's not uploading at full speed.

 

[Karimbo]

Until you start dialling mobiles

That I agree. It's too expensive. I just use my personal payg fone. Withhold the number and call their mobile from my mobile. Don't like having to call people with witheld numbers but it makes a massive difference.

I have 500 mins free on my giffgaff mobile so I can make all the calls I want. Even did an outbound sales call run for weeks on it.

 

[russ74]

Russ, at that sort of price its probably being used as a loss leader for other products. I do know exactly where you are coming from though and we are trying to plan for the day when the rate hits zero

Not a loss leader at all. Wholesale carrier termination rates to landlines are about 0.55p so at 0.70p is a decent gross profit margin.

Ignore comments about set up charges, min call charges and per billing which is not per second in terms of understanding the telco market. None of these apply.

However, you do need to ensure your provider is not using these margin enhancement tricks as is quite rightly pointed out above when looking at your own solution proposal. The difference between per second billing and per minute billing is huge and exactly where the tariffs offered by Onebill, XLN, Titan, Unicom etc extract all their margin.

 

[DigitalDaz]

Russ, if you think people shouldn't be paying more than 0.7 for landline then just out of curiosity, what do you think about mobile? You're bang on the money with the price of landline, in fact it varies, I have had it as low as 0.25 at one point.

Providers on here are selling mobile at 7-10p plus every day of the week and people seem happy to pay it.

We could probably go to 0.7 landline, the profit is insignificant unless you are shifting a lot particularly when you bill per second. The trouble with that though is fluctuation in carrier rates. Even though I said I have had landline as low as 0.25 I have also paid as high as 0.75 in this last year.

 

[russ74]

In terms of mobile I would say 2.00p right now, although interestingly a price increase is due to hit the market in Feb 2014 so maybe 2.50p as a result. The price increase is carrier wide and you can understand that.

Never ceases to amaze me why people think Comms costs only go down, given that Comms is a huge computer requiring hideous amounts of electricity. How can electric go up 10% per year yet OFCOM legislate for carriers to decrease pricing by more as a result and remain able to invest, but that's a different discussion.