The best possible way to sell my services?

Securitysystems1

Free Member
Sep 26, 2012
6
0
Hi,

I am looking for advice on the best sales techniques and or how to get customers for my product.

I will be incorporating a fire & security installation & maintenance company in the new year with 2 directors and 1 engineer.

I am trying to figure out wether myself and other director will be capable of selling work with no sales experience and the best route to go down? I was initially thinking of cold calling business's in our initial area and trying to incentivise our product with special offers, but does anyone buy from cold callers? Next would be leaflet drops by Royal Mail by sending out 10-15k leaflets per drop but again would the returns justify the outlay or would it help to get the name out there?

In an ideal world we would hire a salesman but he would have to be specific in our product or would require a lot of training which we cannot give, and the business could not afford a salesman unless it was on commission only basis, but do salespeople still work on his basis?

Long winded, I know, but any advice would be greatly received.
 
Hi,

I am looking for advice on the best sales techniques and or how to get customers for my product.

I will be incorporating a fire & security installation & maintenance company in the new year with 2 directors and 1 engineer.

I am trying to figure out wether myself and other director will be capable of selling work with no sales experience and the best route to go down? I was initially thinking of cold calling business's in our initial area and trying to incentivise our product with special offers, but does anyone buy from cold callers? Next would be leaflet drops by Royal Mail by sending out 10-15k leaflets per drop but again would the returns justify the outlay or would it help to get the name out there?

In an ideal world we would hire a salesman but he would have to be specific in our product or would require a lot of training which we cannot give, and the business could not afford a salesman unless it was on commission only basis, but do salespeople still work on his basis?

Long winded, I know, but any advice would be greatly received.


Suit, shoe polish plus business cards!!

Then you can knock on the door of every industrial unit, shop and factory in your area. That would be an excellent start.
 
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R

Retriever WS

Hi,

Have you at all looked at the option of a well optimised website. This could be a long term advertising solution, That depending on how well optimised you get the site could very easily gain you the sales you need without the long term costs of a sales person.
 
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Securitysystems1

Free Member
Sep 26, 2012
6
0
The plan was always to start cold calling but I have had heard so much negativity from people regarding this method. (I know when I am at home I can think of nothing worse when someone comes to the door)! Although the majority
Of people I have spoken to being family and friends are looking at it from a homeowner point of view and not as if I were going into a business.

My issue with selling myself is I have no experience in sales, and wonder if I could do what was required to get the clients to sign on the dotted line!

I am currently getting my logo etc designed so once this is complete the next step is to employ a web designer to get me a great looking site. Then it is how do I go about getting the site noticed, do you spend additional funds on SEO or something similar.
 
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R

Retriever WS

If you find yourself a good web designer that will do the SEO work within the development this would be a good start obviously. Too many company's offer these as separate services when in reality the SEO can and should be built in. Because where is the value in a new really good site if no one can find it?

If you want a detailed chat about this check your private messages, I do believe I can help.
 
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Alan

Free Member
  • Aug 16, 2011
    7,089
    1,974
    Good websites will have SEO built in from the start.
    Ask your potential web site supplier what they have done to make their sites perform.

    That said, 'built in SEO', is only part of the SEO process and there are many, and some ongoing steps, that need to be performed to get the best out of your site.

    These you can get done by paying an SEO agency, that doesn't need to necessarilty be teh same as your web development company, or you can do these SEO activities yourself. (You can read up on SEO or what we do for our website clients that want to keep costs down and DIY SEO, yet don't have the knowledge, is we provide a mentoring service)
     
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    Securitysystems1

    Free Member
    Sep 26, 2012
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    0
    Thanks guys for the Info.

    I will definately be investing in an optimised web site as there is no point having a site no one will ever see. I want the website to help to bring in business and not just to add to the overall business look.

    If a website could replace having to be out always selling then this would be a good help although I can't see this being achievable.
     
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    Thanks guys for the Info.

    I will definately be investing in an optimised web site as there is no point having a site no one will ever see. I want the website to help to bring in business and not just to add to the overall business look.

    If a website could replace having to be out always selling then this would be a good help although I can't see this being achievable.

    There is nothing wrong with having a great website but you need to get out and speak to people. Start locally, also go to as many networking events as possible.
     
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    Cold calling is a great way to get business but it is not to everyone's liking and nor does it fit every business model.

    In your instance, as TM states, networking, introductions, credible industry standard recognition etc will help build your company and its profile imho.

    Before you dive into anything firm and fast that will cost cash, sit down with a big pot of coffee and write a definitive marketing plan...if you haven't done so already.

    Too many start ups go straight for a website without knowing if there is a market for their services online...your marketing plan could highlight your market is OFFLINE and a website can be a cost consideration further down the road if the SU budget is tight.

    HTH

    Daren
     
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    directmarketingadvice

    Free Member
    Aug 2, 2005
    10,887
    3,530
    I will be incorporating a fire & security installation & maintenance company in the new year with 2 directors and 1 engineer.

    I am trying to figure out wether myself and other director will be capable of selling work with no sales experience and the best route to go down?

    From your description of the business, I suspect someone is going to have to do face-to-face selling at some point in the selling process.

    (Unless you're selling really cheap systems B2C.)

    I was initially thinking of cold calling business's in our initial area and trying to incentivise our product with special offers, but does anyone buy from cold callers?

    If you were cold-calling, then chances are you'd be looking for an appointment, rather than a sale.

    Next would be leaflet drops by Royal Mail by sending out 10-15k leaflets per drop but again would the returns justify the outlay or would it help to get the name out there?

    That could be profitable, depending on who your market is, what your offer is, and how persuasive the leaflets are.

    I'd suggest you start with the first 2 parts:

    #1: Who is your target market? Why would they want to buy a system now? Do they have a system already? If they do, why would they want a new one? If they don't have one, why not? And why are they wrong to not have a system?

    #2: Why should they buy from you? How are you going to benefit them better than your competitors?

    If you figure out these two things, it should make the selling easier.

    Hope this helps,

    Steve
     
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    Hello,

    As Steve said in previous post.. you will have to do a lot of personal meetings to gain sales due to the nature of your business. Apart from all that has been said above I would suggest you to also prepare some marketing material like brochure etc.. and have some very basic information that your competitors normally ignore, put small technical details and show that you would love to have them as your customers and you are ready to help at any extend. Another way is to use your last relations, businesses from references gives a boost at the start-up.

    It you have something different in your work, the growth will be much faster. Wish you all the best.
     
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    Securitysystems1

    Free Member
    Sep 26, 2012
    6
    0
    Thanks guys,

    Yes I realise I will be required to cold call in order to get appointments first, as opposed to a sale right away.

    I will be setting the company up, getting a website, producing all sales products ie, brochures, sales brochures, pricing, promotional products, stationary etc etc before starting to speak to potential clients. I will need to be prepared.

    My market is broad, but primarily it will be smaller business's, from pubs, offices, to small units and factories.

    In my business, an alarm system/fire alarm is normally a prerequisite for insurance purposes, therefore I will target mainly maintenance contracts within these premises. The work would be mostly system takeovers more than new installations.

    I have just realised how much I still have to do! but would it be beneficial for a small startup to speak to a marketing expert as I won't have enough capital initially for major marketing schemes.
     
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    Thanks guys,

    Yes I realise I will be required to cold call in order to get appointments first, as opposed to a sale right away.

    I will be setting the company up, getting a website, producing all sales products ie, brochures, sales brochures, pricing, promotional products, stationary etc etc before starting to speak to potential clients. I will need to be prepared.

    My market is broad, but primarily it will be smaller business's, from pubs, offices, to small units and factories.

    In my business, an alarm system/fire alarm is normally a prerequisite for insurance purposes, therefore I will target mainly maintenance contracts within these premises. The work would be mostly system takeovers more than new installations.

    I have just realised how much I still have to do! but would it be beneficial for a small startup to speak to a marketing expert as I won't have enough capital initially for major marketing schemes.

    Are you going to be NSI or SSAIB (i think thats the right initials) registered?
     
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    Lightningjack

    Free Member
    Dec 21, 2012
    54
    14
    Get a quality logo made,you need to have money to invest in marketing your clients will be wealthy residential or commercial buyers your image needs to be polished.

    Personally I would have video made of someone whose house\business has been broken into.Then your smartly dressed team discussing alarm options,then installing the alarm.

    Branding is key,as is quality brochures,business cards etc.Cold calling will be hard work,new start up businesses,try your local business enterprise trust,chamber of commerce etc.

    Your local enterprise trust can help source finance,depending on your age the princes trust can supply a grant and a loan.

    I would advise having funding in place before spending a penny towards this business.There is no point in not having enough money to run a decent marketing campaign which will include branding your van(s),etc.

    Good luck with it.
     
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    Securitysystems1

    Free Member
    Sep 26, 2012
    6
    0
    The new business will be aplying for accreditation through the SSAIB.

    I would prefer to NSI silver accredited but I spoke to them recently and they say they rarely approve accreditation for business that have not been trading for 2 years-which I find strange as I cannot offer the services I would like without accreditation!

    The business has funds to start up but not phenomenal amounts. It will have probably around £8k for startup. Myself and business partner both have secondary sole traderships so this will fund the new venture.

    The logo is currently with a graphic designer whom I have worked with previously.

    The aim is to have a high quality image. There are so many conpanies to compete with as in all sectors, but a lot of these larger companies do not provide a great service so this is where we shall differ.

    One other question, can anyone recommend wether a virtual office address is beneficial? We are looking for premises but as a start up I'm unsure if this will be achievable financially.
     
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    W

    wmwebsitedesign

    The advice about a website, SEO, branding etc is all very good advice - but by the sounds of it you were planning on getting out there and putting in some leg work in rather than just waiting for the website to be completed & the traffic to start flowing (which can take some time) - and I would personally suggest from my own experience, that if you have got enough passion & enthusiasm at the moment to get you out there & doing that while the business is new and you don't have a website bringing in enquiries, and referrals etc - then go for it, get on the phone & make appointments, and then get out there & pull in your first clients.

    Cold calling (phone) is a ball ache, no doubt about it - but it can pay off as long as you properly target your potential clients, i.e. figure out what kind of size businesses you're most likely to get business from, what kind of premises & so on. I used to find that I could make 4 - 6 appointments per day if I targeted properly & worked my ass off (by the way, I personally wouldn't bother with cold calling as in physically knocking on doors. Too much effort for too little outcome.)

    I'd try seeing it less as "selling" - and instead just see it as looking for firms who need your services, and who're a good match.

    I used to be in sales, started off in telesales as a kid, and then field sales (I got out of sales years ago and got into SEO and now run a web design and search marketing business). Sales is only difficult when you are trying to sell someone something that they don't want or need, or trying to convince them that you're the right provider for them when you're not. When I look back at all the sales training I had, I can honestly say most of it can be replaced by one word: Target.

    If you're targeting as well as you possibly can to find the kinds of businesses who're most likely to A) need your service & B) be a good match for your business as a provider, then it's just a sifting process.

    There's no pressure needed, no hard sales tactics, it's just a case of finding a business who does need your service, who can afford it, and who are a good match. Some times you may need to do a little bit of "selling" in terms of convincing someone who doesn't need your service that they actually do, but if they actually do then this isn't selling, it's just common sense.

    But there are a few things that might help you:

    If you've targeted your potential clients well & someone appears to not be interested then I wouldn't spend to long trying to convince them, just try to make the best judgement call as to what is going on, try to find out their true objective, what you want to know is, is it a firmly shut door (they already have a provider, they are about to shut up shop, or whatever other objections are true objections) or is it actually an open door with a foot against it, and can you move that foot.

    If the foot can be moved, then it's persistence that will move it, not persistence right then & there on that phone call, but more long term persistence.

    If you don't get any absolute reason for them that they're not interested, but they just don't want to talk to you, if you like the sound of the person you're talking and you actually want them as a client, and are sure you're talking to the right person, then ask them if you can email them some info - if you don't have their name yet, take it, and then record their name, phone number & email address, drop them an email, and try giving them another call a couple of months later, and apply the same logic - if you think at that point the door is shut, forget it - but if you still think it may be a good client, and it's just not the right time, ask can you call them again in a few months - if they say no, then there you go, walk on.

    The important thing to remember is that you're very unlikely to close the business on the phone, you'll probably need to go & see them, and the business will be done there - in some cases, you may need to go back a second time. So, there's really no point in trying to convince someone to see you if they're genuinely not interested, as you'll probably just be fobbed off when you turn up. The only reason to persist is that just because you don't know what's happening, you may be on the phone to your best client & best source or referals in the future if it wasn't for the fact they were having a crap day, so if you email them & call them a month or so later you may find they're all ears.

    One thing to remember is that many businesses are struggling at the moment - you're wasting your time if you're targeting companies that have no money & can't get credit - and there are a LOT of these. If I'm ever doing any calling (and I rarely do now as most of my business comes either from my websites, or from referral from existing clients, but if I do get quiet then I do whatever I can) then I use one of the free company checking websites to give me a very rough idea of how a company is doing financially before I call them. if they appear to be really struggling, then I don't bother.

    By the way, absolutely you should have a website - as long as it's built by a firm who understand marketing and don't focus purely on design - and absolutely in the long term your website should be a fantastic source of enquiries, but getting on the phone & getting out to see potential clients is the no1 most direct way to get new clients, if you have the fire in your belly to keep you going, and you're most likely to have that right now when the business is new & exciting.

    Also, I wouldn't expect a website to completely do away with the need for appointments, not in your market. Enquiries, yes for sure, but you'll probably need to at least have telephone conversations, if not face to face meetings to close business even if the enquiry is initially made via your website.

    Hope this helps a bit, and good luck!
     
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    NodrahAdultFetish

    My thoughts instantly turned to why can't you and the other director take up the responsibility of pitching to local business'. If you leave out the middle man and complete all the sales in person, this will give you the upper hand on your competitors as you are offering an exclusive personal customer service.

    Now in regards with how to sell your service, ask yourself who really needs your service? Is there an area local to you that has high crime rates and a history of security breaches? Do you offer something that others don't? Can you be sure that your service is able to compete with competitors (Prices/Customer Service, Etc)?

    And the most important question to ask yourself is, why should people choose you? Make sure you highlight your USP while pitching and a small tip from a man that spent 5 years of his career B2B coldcalling..... Phone in advance! If your can appointment make before you coldcall half the battle is won. Save your money and commit yourself to generating sales and hire a trainee on a commission only appointment making role once things start picking up which enables you to focus on creating contacts and closing sales.

    Hope this helps as I have been in the same situation at one point.

    Best of luck!
     
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    Hi Securitysystems1,

    Starting a new business is exciting, I wish you well with it!

    Based on your start-up budget, I wouldn't hire a salesman. It takes 3 months minimum for a salesman to find their feet and you don't have that luxury.

    The biggest factor against you is social proof, or the lack of it. You're an unknown and any company or individual who decides to go with you will be taking a risk because there isn't historical proof that your company can deliver.

    My advice is to do at-cost installations. Contact companies you think would benefit from your product/service and tell them you've just started up, be totally transparent. Tell them you need to get a name for yourselves and you're willing to do an at-cost installation so they'll save a substantial amount of money. I'm pretty sure you'll find a willing customer soon enough. Once you've done the installation take extensive pictures and put together a case study. Ask the company to write a letter of recommendation and get their authority to use that letter however you see fit. Once you've got a handful of clients you can then use that social proof to acquire paying clients. Also, make sure you ask your initial customers to recommend you to their client base - maybe even offer an incentive.

    I highly recommend Influence by Robert Cialdini as it's important you understand the psychology behind seeking complience. I also highly recommend the 'London Management Consultants' as they have a awesome sales course called JAWS which totally changed my outlook on selling: http://www.london-management.com

    The biggest piece of advice I can give is to listen. Selling isn't about talking but listening and asking the right questions.

    I hope that helps.
     
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    jasmineeva

    Free Member
    Jan 2, 2013
    1
    0
    U.K
    Hi,

    I am looking for advice on the best sales techniques and or how to get customers for my product.

    I will be incorporating a fire & security installation & maintenance company in the new year with 2 directors and 1 engineer.

    I am trying to figure out wether myself and other director will be capable of selling work with no sales experience and the best route to go down? I was initially thinking of cold calling business's in our initial area and trying to incentivise our product with special offers, but does anyone buy from cold callers? Next would be leaflet drops by Royal Mail by sending out 10-15k leaflets per drop but again would the returns justify the outlay or would it help to get the name out there?

    In an ideal world we would hire a salesman but he would have to be specific in our product or would require a lot of training which we cannot give, and the business could not afford a salesman unless it was on commission only basis, but do salespeople still work on his basis?

    Long winded, I know, but any advice would be greatly received.

    i, i'm Jasmineeva from U.K.
    Today is a world in which difficulty is present in every field.
    I will give your some advise to sale your product in a good way


    1) Do Simple Email Marketing
    2) Post Free Ads Online 3)
    3 D Animation at MAAC
    4) Share Trading Online
     
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    Securitysystems1

    Free Member
    Sep 26, 2012
    6
    0
    Thanks for all your advice and help.

    I take on board all comments and hopefully we can get the ball rolling very soon.

    as mentioned before the company directors will end up doing the selling to keep costs down but my only real issue was lack of sales experience on our part.

    A sales course would be beneficial to give us an insight into the wonderfull world of selling.

    Again thank you for the advice and I'm sure I will be back here often to pick more of the business brains on here.

    Ryan
     
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    hadesshanghai

    Free Member
    Jan 8, 2013
    2
    0
    Shanghai
    Hello [firstname]

    This is Gin Xia the business CEO from Hades Shanghai. Ind Ltd

    We are distributors of Microfiber Toweling, Terry Toweling, Knitting, men/women wear.

    We have our own weaving and stitching/packing, facilities with a highly professional and skilled team.
    Specialized in producing and distributing garment, bath items, microfiber goods (like towel, hair caps, gloves, Mops, Blankets etc).

    For detailed inquiry or any assistance contact us.

    Gin Xia
    CEO - Hades Textiles
     
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    hadesshanghai

    Free Member
    Jan 8, 2013
    2
    0
    Shanghai
    This is Gin Xia the business CEO from Hades Shanghai. Ind Ltd

    We are distributors of Microfiber Toweling, Terry Toweling, Knitting, men/women wear.

    We have our own weaving and stitching/packing, facilities with a highly professional and skilled team.
    Specialized in producing and distributing garment, bath items, microfiber goods (like towel, hair caps, gloves, Mops, Blankets etc).

    For detailed inquiry or any assistance contact us.

    Gin Xia
    CEO - Hades Textiles
     
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    UnleashedIT

    Free Member
    Jan 7, 2013
    16
    3
    Glasgow
    a good way to start is look at what your competitors are doing and mirror that. A good product that has a need and a want is a must, if it is desireable as well more the better. The downside is that without someone selling you are not going to sell anything. The panacea for us all is to get customers to come to you, but that is very difficult. You could try lead generation companies who make appointments for you to go in to see customers. If you have never sold then read a good sales book. Sales is very simple you just have to follow steps. Most importantly people buy from people.
     
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    Scott-Copywriter

    Free Member
    May 11, 2006
    9,605
    2,673
    The old 'knocking on doors' method is pretty reliable!

    To capture the online market, you can also create a website with some good sales copy and then set up an Adwords campaign to draw in prospects who are looking for the type of products and services you're selling. You only pay per click so you can't go far wrong.
     
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    M

    mattleescott

    Ryan,

    Seems like your putting alot of work and expense into brochures etc

    Based on conversations with small business owers - they ask all the wrong questions and so dont get the answers that help them to grow their businesses.

    Why would anyone do business with you over your competition?
    What emotional needs does your product and service solve?
    What particular sub market could I serve that would most likely need what I have?

    Spend money on brochures, letters, leaflets, websites, seo etc etc

    If you dont ask the right questions and use the answers to build your business it will cost you.

    Matt
     
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