Tesco Refunds - is this a scam

[Newchodge]

I hold a Tesco Clubcard, which is a loyalty card that gives vouchers to spend on Tesco shopping when you have accrued enough points. I registerd for my vouchers to be used as Christmas savers - under this scheme you don't get your vouchers until November and you can also save money into the same scheme and get a bonus. I put £200 into the scheme and got £12 bonus. My total spending vouchers amounted to £293 - £81 from points awarded for spending, £12 bonus and £200 my cash.

I always order online and have my shopping delivered. A few months ago Tesco stopped sending paper receipts with the delivery and issued online receipts. the online receipts are extremely difficult to understand and what would be a single A4 sheet as a paper receipt would now take 9 pages to print.

I received an order last week which I mainly paid for with vouchers. The receipt, instead of showing the cost of each item, shows the cost AFTER the value of the vouchers used has been apportioned across the whole order. I bought 1 item for 1.20, the receipt shows original price 1.20, cost 0.16. I rejected this item and have received a refund of 16p.

Does anyone else see this as fraud?

 

[IanSuth]

I hold a Tesco Clubcard, which is a loyalty card that gives vouchers to spend on Tesco shopping when you have accrued enough points. I registerd for my vouchers to be used as Christmas savers - under this scheme you don't get your vouchers until November and you can also save money into the same scheme and get a bonus. I put £200 into the scheme and got £12 bonus. My total spending vouchers amounted to £293 - £81 from points awarded for spending, £12 bonus and £200 my cash.

I always order online and have my shopping delivered. A few months ago Tesco stopped sending paper receipts with the delivery and issued online receipts. the online receipts are extremely difficult to understand and what would be a single A4 sheet as a paper receipt would now take 9 pages to print.

I received an order last week which I mainly paid for with vouchers. The receipt, instead of showing the cost of each item, shows the cost AFTER the value of the vouchers used has been apportioned across the whole order. I bought 1 item for 1.20, the receipt shows original price 1.20, cost 0.16. I rejected this item and have received a refund of 16p.

Does anyone else see this as fraud?

Lidl do it the same way

 

[Newchodge]

Lidl do it the same way

I paid £87.84 in total, £76 in vouchers and £11.84 in cash. If I had rejected the entire order (not in at time of delivery or something) should I have been reimbursed 87.84 or 11.84?

 

[japancool]

I paid £87.84 in total, £76 in vouchers and £11.84 in cash. If I had rejected the entire order (not in at time of delivery or something) should I have been reimbursed 87.84 or 11.84?

£11.84 plus £76 in replacement vouchers?

 

[Newchodge]

£11.84 plus £76 in replacement vouchers?

I would accept that, but I have not been offered 1.04 in replacement vouchers and the helpline staff just say 'my screen shows it cost 0.16p. So that is the right refund.

 

[DontAsk]

Have you checked you CC account to see if vouchers have been refunded?

 

[IanSuth]

Have you checked you CC account to see if vouchers have been refunded?

Yes we had that before - i actually thought "hmm, that is a handy way to prolong the expiry on cc vouchers, use to buy, return, refund vouchers with new longer expiry"

 

[Newchodge]

Have you checked you CC account to see if vouchers have been refunded?

Yes. The delivery was Friday gone; the email telling me I would get 16p refunded was Friday gone; 16p appeared in my bank account on Saturday; today, Wednesday night, nothing shows on my Clubcard account.

 

[smallclaimsassistance]

If you cannot readily establish that the “credit”, for want of a better word, is still available to you after rejecting items, this certainly looks very questionable.

I suggest a letter to head office, requesting a satisfactory response within 7 days, in default of which you may consider seeing what the press thinks of this.

Dean