Take it or leave it?

[Pilfo]

Sorry to be a bit vague here but, I sent an email (April 2007) to a particular investment company expressing my dissatisfaction with them, but never received a reply.

I contacted them again (by email via their blog site) this Monday, and received a reply this Wednesday, asking me why I doubted their authenticity amongst other things.

I then responded with quite a lengthy email, and received EXACTLY the same reply (as Wednesdays), with EXACTLY the same wording, but with one extra sentence thrown in, denying something that was said during our initial meeting.

Should I respond and what would be the best way?

Pilfo

 

[varybarry]

I would find someone else to do business with. Obviously the company isn't being too approachable or authentic if they are just using the same generic email. If they aren't going to be personalized with you, then why do business with them.

 

[DuaneJackson]

It's hard to comment as it's all a little vague, but it sounds like your best bet would be to walk away and move on,

 

[Pilfo]

I would find someone else to do business with. Obviously the company isn't being too approachable or authentic if they are just using the same generic email. If they aren't going to be personalized with you, then why do business with them.

Their email/s to me were not generic...they were specifically written to me, but the second email was identical to the first, other than that extra sentence.

Pilfo

 

[RayB]

Their email/s to me were not generic...
Pilfo

Yes the answers were generic - yes your question is a little vague - but step back and have a think - then move on.

Hope that helps?

 

[Entire Marketing]

Their loss!!! Stop wasting your time with them and move on. Life's to short for time wasters.

Only my opinion.

Mark
www.entiremarketing.co.uk

 

[Pilfo]

There's a lot more involved than I care to (and can't) mention.

As much as I really want to hit back, I think it's probably best to bite the bullet.

Pilfo

 

[Trading]

There's a lot more involved than I care to (and can't) mention.

As much as I really want to hit back, I think it's probably best to bite the bullet.

Pilfo

Yes, I agree with you on this point.