South Africa call centre

[ricky776]

hello

I own a very small call centre if that's what I could call with only a handful of staff

Now I need to take on a couple more members and was thinking of outsourcing to South Africa as what I would be paying for one over her I can have two over there

I have a friend of a friend who owns a big call centre over there so I know I won't have a problem looking for staff etc as I will use his agents etc as they work for many UK companies over there

Any thoughts on this or does any one use agents from over seas for telesales

 

[ricky776]

Any one

 

[dmoi]

You need to ask yourself basic questions; this isnt a tough decision. Will business or product support or service suffer by outsourcing? Will you lose local knowledge and expertise? Are your customers sensitive to having a local person to speak with vs a generic off the shelf call centre? If the answer to any of the above is Yes, then weigh up if you really will be better off. A saving today shouldn't yield a loss tomorrow. If it does, then an investment today can mean a profit tomorrow.

What's your biz?

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[cjd]

It depends on a lot of things, but by-and-large outsourcing your core business is a bloody stupid idea.

 

[dmoi]

I gave the benefit of the doubt that the "own a small call centre" statement wasn't in reference to the core biz.

Anyway OP, shed some light.

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[ricky776]

Hello thanks for all the replies

Yeah we have set up a trail with a few staff to see how we get on


Oh telesales is nothing to do with our main company it just a way of gaining work

 

[dmoi]

So what are you going to do?

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[ricky776]

In going to get a couple of staff over there for a month or two and see what's it's like


Will keep this post open and give you an update see how I get on

 

[dmoi]

How'd you get on?

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[Thermodynamic Man]

I met a South African once.... he had a grudge..... he used to keep his car in it

Don't worry...am here all week

 

[ricky776]

Yeah things are going really week been 5 weeks and they have hit there target a week early had a few problems with data on our side for a week so I'm happy with the results

 

[MBPH]

What are you selling or setting appointments? Cold or warm leads