SMS Marketing

pbresser

Free Member
Jul 13, 2004
20
0
Kent, UK
We sold an SMS instant win game to a off-licence chain a couple of years ago now - we've not sold one since.

The idea was to text a number sequence to an SMS centre where a program would work out if you had entered the correct code to win GBP100,000. An SMS message then went back to the participant which was covered by reverse billing of 25p per message. No other messages were sent after that, although the data of telephone numbers that entered was kept.

The whole package, including the insurance to cover off the possibility of the correct number being guessed, was GBP5,500 and that allowed for up to 20,000 entries.

The company that took on the promotion to support six pack purchase supported with shelf talkers and hanging board displays in the outlets, so participation was driven by the consumers themselves. The reverse billed message also allowed participants to get 50p off the cost of six packs of a particular brand of lager over the promotion's duration (30days).

Results were patchy, but it did lead to more sales of the six packs. What we learnt was that support in retail outlets should cover on-pack materials as well as the instore materials.

HTH
 
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daveashton

Free Member
Apr 14, 2004
692
1
Scotland
WordMouth

This like many other forms of mass promotion it is limited by the type of people the message gets sent to i.e. out of every 100 people, how many have a NEED for your product TODAY or WITHIN the next 3 DAYS.

Now that you have that as a percentage figure, reduce by other factors i.e. the type of people getting the text message ( will sending a text to a 16-18 year old be as good as a 30-35 year old) and reduce your percentage take up accordingly. Now last but not least, get a few people's opinion on sales texts to their mobile, (based on the text being relevant to them) and further reduce you take up figure as required.

This will give you a good idea of the number of enquiries you can expect per 100 texts.

Now based on your average profit margin and how many enquiries it takes to get a new client you can work out if it will be profitable.
 
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As a user I find them incredibly annoying. They also wind up parents whose kids get them all the time - and can run up big bills by replying to them!

I son't think it's the best way to reach your market, whoever they are.

Julia
 
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WordMouth said:
Hi there,

Has anyone here had any success with SMS marketing (text messages)? if so, who did you use and would you recommend their services?

Cheers,

Al.

Bulk SMS does not work (i.e. just harvesting mobile numbers and sending SMS out to them) What does work is giving people the opportunity to contact you by SMS.

It may sound a little one sided but we provide an 'incoming' SMS service that allows you to add a text number to our advertising and it will process the incoming messages automatically then forward the leads to your e-mail account.

It works in exactly the same way as those systems used on the BBC using keywords but does not use a premium short code number.
 
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Hi,

The success of mobile marketing, or SMS marketing, is founded on the concept of CHOICE.

Todays consumers almost never leave home without their cell phone. That means they are always within reach and can receive your text promotion at home, at work or when they're out on the town.

Case studies have seen response to wireless advertising as high as 50%. What other medium provides this kind of return? Not only that but your text advertising is highly trackable, allowing you to measure results and determine return on investment for every promotional campaign.


For Example:

[FONT=Arial, Helvetica, sans-serif]Case Study . SMS marketing helps McDonalds
Marketing products to mobile phones using SMS messages has been proven to increase sales, according to a test study carried out in Sweden.Named e-street, the project signed up 2,500 mobile phone-users in the town of Lulea to receive SMS messages of special offers from 150 local organisations.After the volunteers were sent an SMS for a McDonalds burger offer, 25 per cent of the targeted users took up the offer.

The McDonalds in question broke its turnover records during the test period and it jumped to the top of the McDonalds league table in Sweden.

For knowing some more important info, go through : relaystation.co.uk
[/FONT]
 
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Textlocal

Free Member
Aug 28, 2005
351
48
48
Malvern, Worcs, UK
I agree with all the above.... opt in SMS marketing is quite possibly the most powerful way of generating repeat business from your own client base.

Call or email me any time, I am a director at http://www.txtlocal.com - sign up on our homepage with promo code UKBF for free credits and VIP support.. or call my number (below) any time for a chat about SMS and how it can help your business.

Cheers

Alastair.
Txtlocal
 
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Even though many hate it text messaging is a very viable source of communication. There are more texts sent then phone calls made and believe it or not some people actually prefer text messages. I use a "Text Me" box on all my sites and website visitors love it. Makes my sites interactive.
 
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kapow

Free Member
Feb 27, 2008
93
7
London
Hi Guys,

I've said this before on these boards but cannot re-iterate enough... In the UK a user MUST have opted-in to receive SMS messages from you... otherwise you are breaking the law.

Not only that, but you're probably wasting your own money, because people don't like being texted from companies they don't know... a mobile is a personal thing and it's invasive.

HOWEVER, if a user HAS opted-in then text messaging can be an incredibly effective way of generating sales... this might be from prospects who have opted-in as they have some potential interest, or from repeat customers.

We have a client who only this week sent a special 2-4-1 offer for event tickets to a list of opted-in people living within the area of the event. 1,360 messages were sent and over 100 people took-up the offer (200 tickets). It cost them less than £50 and raised £3,500 in additional ticket sales in less than 24 hours.

So, Text CAN and DOES work... but only if used correctly.

If you have any questions on how it might be well employed within your business then please drop me a PM, or call one of our Account Managers on 020 71 835 835... we were the UKs First SMS Gateway and have been doing this for nearly 14 years, so have seen and done just about everything!

Take care,

A.
 
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nitishtyagi

Free Member
Mar 16, 2010
1
0
Sms marketing is a very good and effective method of promotion. There are many companies that provide sms marketing service. I have personally used the services of Rhombus technologies, there service good and U get assured results.Just check out there link.

rhombustechnologies.com/main.asp?page=Smszone
 
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pari636

Free Member
Jan 30, 2008
43
6
London
SMS and mobile marketing should help most business. However to be more effective and efficient u need to have clear strategy as each changers from business to business.
I have helped many in this forum and if you email me I will set up an test bulk account with few free credits and let you taste it your self.

Best of Luck
 
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G

Globconference

Has anyone here had any success with SMS marketing (text messages)? if so, who did you use and would you recommend their services?. WE HAVE A NEW SOLUTION, CHEAPER FRIENDLY AND AFFORDABLE.

If you want sell it and make money plesae call me 07877419399

Cheers,

Rob
 
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Textlocal

Free Member
Aug 28, 2005
351
48
48
Malvern, Worcs, UK
Brilliant! :)

I started this thread 5 years ago, and am now CEO of (possibly/most likely) the most popular SMS text service in the UK with over 70,000 business customers from churches to chip shops, multinationals to local football teams - all communicating instantly with groups of OPT IN customers and staff for pennies.

We have come full circle!

Good luck to you.

oh, and anyone reading.. you can also resell our service too ;-)
 
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I'd say dismiss text marketing at your peril! With an average open rate of 95%+, it can blow email marketing (which I'm also a fan of) out the water.

It's all about using it when appropriate. The crucial point is to get customers to voluntarily opt-in to receive them. Not only does this avoid the sense of unwelcome intrusion (which is very high with the sense of 'personal space' of a mobile), but it's also a legal requirement of the Privacy & Electronic Communications Regulations. This, incidentally, is the legislation that covers email and fax marketing, and they're all treated the same.

There's a case study on our website that combines a text campaign with an online image, plus basic database segmentation and filters. It neatly illustrates how text marketing can be highly targeted and effective. See it at http://www.small-business-database-marketing.com/text-message-marketing.html

By the way, I can vouch for Txtlocal. Great service and prices.

George
 
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Textlocal

Free Member
Aug 28, 2005
351
48
48
Malvern, Worcs, UK
Thanks target - thats appreciated :)

I think the other main misconception is that many people (especially in UKBG bizarrerly - more than in other social channels) always just think "eh.. SMS.. spam"... forgetting that:

1) It isn't spam in the user has actually ASKED you to text them - in which case it is the most cost effective communication tool ever created
2) It isn't just SMS any more.. it is SMS + mobile web. You send out an SMS linking to any online content, fliers, PDF documents

... and mostly..

3) It isnt just for marketing!! It is appointment reminders, tax deadline reminders, squad choice for this Sunday's local rugby match, a 1-question-survey checking if you enjoyed your meal today at Jims Cafe.... anything where you wish to deliver a message to a group of customers who have chosen to hear from you - for pennies.

Al.
 
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Have to agree that the word 'spam' is bandied about on these forums with gleeful abandon, usually inaccurately, and not just for sms but email too.

Provided people keep legal (which isn't difficult), it's all about using the right marketing tool in the right circumstances. Like any marketing used with careful consideration, email and sms can be good for the business AND the customer. Of course, the converse can also be painfully true...

George
 
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moreover

Free Member
May 17, 2011
6
0
The success or not of using SMS for marketing is based on the quality of your database and the offer / message your giving. The best SMS marketing campaigns are based on your own database of existing customers and offering them a genuine deal which is time limited. These combined should give you success, but of course you have to make it easy for those you are sending messages to opt out, as the last thing you want to do it annoy people. Take a look at world-text.com where there are lots of options for sending SMS, and can also be done using your existing email software without technical knowledge.
 
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Textlocal

Free Member
Aug 28, 2005
351
48
48
Malvern, Worcs, UK
For SMEs the domographic rarely matters... if you are a fish & chip shop then simply have a list of your own local opt in customers. Their age and sex hardly matter when you are promoting "2 for 1 Haddock" on a rainy Tuesday evening to 100 people for under £5.... :)

Al

As dave mentions the biggest issue is that it is completely untargeted, you have no idea of the demographics of your audience.
 
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For SMEs the domographic rarely matters... if you are a fish & chip shop then simply have a list of your own local opt in customers. Their age and sex hardly matter when you are promoting "2 for 1 Haddock" on a rainy Tuesday evening to 100 people for under £5.... :)

Exactly. It all comes back to creating your own opted-in marketing database, which you can segment in a way that suits you AND your customers. This means more relevant marketing that gets far greater response, costs less and gives greater returns.

All that sms does is give you a quick, easy, affordable and highly efficient way to deliver the message.

George
 
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Textlocal

Free Member
Aug 28, 2005
351
48
48
Malvern, Worcs, UK
... and we will price match any SMS company for high quality UK routed messages - making us the lowest cost (if we are talking price). However, we also add a plethora of advanced features, autoresponders & forwarders, MMS sending/receiving, free mobile website toolkits, mobile barcodes & ticketing - all at no extra cost. :)
 
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davida

Free Member
Mar 15, 2011
35
3
To promote your product Bulk SMS is simply the fastest, instant and most cost-efficient way to reach the masses. SMS is the most Instantaneous and Effective method of interacting with prospective customers that has clearly emerged as a potent marketing medium. Communication with your clients is essential for relationship building and sales.

SMS text messaging is a simple to use marketing tool that produces incredible results.There are various companies which can provide you this service you can find them on internet.
 
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Textlocal

Free Member
Aug 28, 2005
351
48
48
Malvern, Worcs, UK
Ah - March 14th 2005. Where did the years go?? :)

I know it is poor form to resurrect such an old post - but I want to reassure those of you who are just starting out, or in your deepest most stressful business days - anything is possible!

I started this thread with the seed of an idea - just 1 guy, a second hand computer, no idea how to program or make a website. No business knowledge or experience whatsoever. The mission was to create a system that, with the consent of the recipient, you could reach them in seconds for pennies. The dream was to create the most effective communications tool in history - the only way to ensure that your news, promotion, alert, announcement is seen. The mechanic was easy online text messaging - with replies attachments, link tracking, mailmerge, ticketing, surveys, vouchers.. and so much more. All at very low cost - to treat any business from chip shops to multinational organisations with the same level of service at the same low price.

Many orders of magnitude cheaper than a letter or flyer. Far quicker and more effective than "ringing around". Removing the need to "hope" that your contacts see you on Facebook, Twitter (ok fair enough, they were just starting at the same time and have surpassed me somewhat - ha that's what $billons of VC funding gets you!) or that your email doesn't get trapped in a spam filter or overlooked in the daily noise of junk.

Homepage: September 2005 launch day + 1 month! It isn't even grammatically correct! ;)

Untitled.png


Despite years of arguing with people who can *only* see SMS text communication for business as spam, intrusive, complicated, only for big brands, not "free like email or social media which does the same thing doesn't it?" - I created what was recognised as one of the top 3 fastest growing web technology companies in Europe (Deloitte Fast 50 EMEA) and set to turnover £15m (just UK) this year.

It hasn't come easily. I have worked nearly every day for 10 years - ensuring clients are satisfied, that our system is performing to a quality they expect and deserve. Myself and my family and friends have made 100's of individual sacrifices to make this dream a reality - no outing isn't interrupted by an email, no birthday (or birth day) without some important job to do. Days where you feel stress way beyond what you ever dreamed a human being can withstand, days where you think it is all over, that things can't possibly go more wrong or the situation more terrifying - but you come through it, move on and it is soon forgotten.

The payback is, obviously financial - but also the joy that you bring to your customers each day. I have over 180,000 now - and I am deluged with success stories about how they can't live without the service, how much their own contacts love getting text reminders and news, how £3 can generate £70,000 in sales so far (that was this week - 84 messages to people who chose to hear about a new car launch sold 8 cars..!). I love trade shows, business breakfasts, meeting new customers and inspiring them every week. I love my team (50 staff now in 2 UK offices).

10 years on and I am still passionate and committed to the business. I am proud and a little humbled by what I have achieved - effectively creating an empire, from my back bedroom, with no investment, no skills. Just sheer hard work and determination. Sometimes I think I must be in some prolonged sleep state - can this all really be happening??

I sold all my shares in 2014 - de-risking my years of hard labour and sacrifice, enabling a new team of people to accelerate the business forwards. We have offices in USA, India, South Africa, Spain... and rapidly expanding across all of Europe.

I am living proof that anyone can "do business". You don't need qualifications, or training, or investment, or a business plan, or any of the nonsense you read on "Business 101". You need an idea, you need passion, you need laser focussed commitment, you need to be prepared to sometimes put it first - before friends and loved ones - if you truly believe it will reward you in time.

Keep the faith. Don't give up. Believe in yourself, your business, the mission - and enjoy the ride:)

Al
CEO
Textlocal
 
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fisicx

Moderator
Sep 12, 2006
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www.aerin.co.uk
Had to scratch my head a bit as I'm sure we connected in the past. I found a thread where you had a website review (you had a lime green site) and I did use your service for a while.

Anyway, well done. It's always good to hear a success story.
 
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