Ecommerce Forum Brought to you by i-bidder.com

Sagepay or Barclays?

Discussion in 'Ecommerce Forum' started by Jayser100, Sep 7, 2015.

Thread Status:
Not open for further replies.
  1. Jayser100

    Jayser100 UKBF Enthusiast Full Member

    718 122
    Couldn't decide whether to post this in the accounting or ecommerce section - anyway:

    I am switching my merchant services provider from Streamline / WorldPay to Barclays. They offer their own payment gateway, but my web designer wants me to use SagePay because he reckons the interface is more user-friendly and it's better all round. I just wondered if anyone has experience of one or both gateways, and I'd be interested to know your views.
     
    Posted: Sep 7, 2015 By: Jayser100 Member since: May 21, 2009
    #1
  2. PipeTen-Carl

    PipeTen-Carl UKBF Regular Full Member

    491 109
    I am biased and use Streamline/Worldpay/Sagepay, but I remember when ePDQ launching many years ago it was a complete PITA, I have not used it first-hand since but I hear and see developers still saying the same.
     
    Posted: Sep 7, 2015 By: PipeTen-Carl Member since: Mar 6, 2010
    #2
  3. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Full Member - Verified Business

    961 116
    I presume you are switching for Commercial reasons, who is your current gateway provider ? Are you reducing your gateway and Merchant processing costs ? Are you going to be using a hosted payment page ( simpler PCI compliance req) or an integrated page on your site ?

    How does Barclays fraud protection compare to your existing or SagePay platform, the Barclays system whilst OK is hardly leading edge on any level, especially when compared to other gateways / Merchant account combinations.

    I would strongly suggest you look at alternatives to make sure the savings ( I presume) you have been promised will actually materialise..

    PM me if you need further advice.
     
    Posted: Sep 7, 2015 By: LMDServicesUK Member since: Apr 18, 2013
    #3
  4. Jayser100

    Jayser100 UKBF Enthusiast Full Member

    718 122
    I currently have an old and 'clunky' set up with a card processing terminal for phone / in person orders (for which we pay a £15.00 monthly hire fee), plus Streamline and World Pay. I've just switched to a Barclays bank account and they have offered me significantly better rates, plus of course by using a more modern payment gateway we can ditch the card machine altogether and do it all online. I've decided to go with Sage Pay: it seems to be more popular, is alleged to give the customer a better buying experience, and my web designer loves it / already knows how to set it up.
     
    Posted: Sep 8, 2015 By: Jayser100 Member since: May 21, 2009
    #4
  5. consultant

    consultant I Can Help Your Business Staff Member

    5,311 740
    Take this opportunity to shop around and get what is right for your business, not your web designer or your bank!

    Membership to Your Business Community gets you access to a Lloyds Cardnet offer that is far better than going direct.

    Who ever you go with, make sure you understand what all of the charges are, not just the headline rates, but monthly charges, PCI-DSS compliance, etc..
     
    Posted: Sep 8, 2015 By: consultant Member since: Jan 21, 2008
    #5
  6. JJWinst

    JJWinst UKBF Regular Free Member

    290 15
    We use Barclays as our merchant bank and Sage as our gateway. It is brilliant! We used to have it all through Barclays but their payment page is ancient (apparently they're in the process of updating it)

    Sage is brilliant and is much better at fraud screening than Barclays was. Ecommerce customers trust it and if you are implementing it in your checkout (rather than sending the customer to a sage pay pop up) the checkout process is really simple.
     
    Posted: Sep 8, 2015 By: JJWinst Member since: Mar 27, 2013
    #6
  7. Jayser100

    Jayser100 UKBF Enthusiast Full Member

    718 122
    Thanks for that JJWinst, that is pretty much in line with what I have found out in the course of my own research.
     
    Posted: Sep 9, 2015 By: Jayser100 Member since: May 21, 2009
    #7
  8. CardswitcherUK

    CardswitcherUK UKBF Regular Free Member

    109 26
    Posted: Sep 9, 2015 By: CardswitcherUK Member since: May 16, 2013
    #8
  9. deniser

    deniser UKBF Legend Free Member

    7,982 1,676
    I have tried all sorts of gateways but am really happy with Sagepay. I like having Third Man scores as well as 3DS, transactions are really easy to find on screen if you have to refund them for example and they actually answer the phone and are friendly if you need to speak to someone.

    Cannot fault them so far.
     
    Posted: Sep 10, 2015 By: deniser Member since: Jun 3, 2008
    #9
  10. Bill1954

    Bill1954 UKBF Enthusiast Full Member - Verified Business

    734 132
    Another vote for Sagepay, easy to set up, easy to use, and good customer support.
    Be aware, if you ditch your physical terminal then customers won't be able to enter a PIN number and will need access to your computer to enter their 3D Secure PIN. You may find that some folk are not happy doing that.
     
    Posted: Sep 10, 2015 By: Bill1954 Member since: May 24, 2010
    #10
  11. paulyh

    paulyh UKBF Contributor Free Member

    79 7
    I've got the barclays epdq but their fraud protection is not confidence inspiring and it is not the easiest back office to use. As others have said, it is not the best looking page. Wish I had chose Sagepay.
     
    Posted: Sep 11, 2015 By: paulyh Member since: Nov 25, 2014
    #11
  12. wayzgoose

    wayzgoose UKBF Enthusiast Free Member

    742 107
    We were with Sagepay for many years. Can't fault them. Excellent customer service, very easy to implement and use and customers seem to trust them. Excellent fraud detection too.
     
    Posted: Sep 12, 2015 By: wayzgoose Member since: Oct 9, 2007
    #12
  13. Digital Oriented

    Digital Oriented UKBF Contributor Free Member

    37 12
    User-friendliness is often is a matter of personal preference. In general, SagePay receives very positive feedback from customers, so your web designer can be trusted on this.

    Also, because a gateway, essentially, it is a piece of software, the real value of the web designer’s advice is on the technical side. Complexity of integration with your website system and reliability are very important aspects to take into account.
     
    Posted: Sep 12, 2015 By: Digital Oriented Member since: Sep 12, 2015
    #13
  14. Jayser100

    Jayser100 UKBF Enthusiast Full Member

    718 122
    Thanks for all your replies, it gives me confidence in thinking this is the way to go.
     
    Posted: Sep 15, 2015 By: Jayser100 Member since: May 21, 2009
    #14
  15. Vadym Gurevych

    Vadym Gurevych UKBF Contributor Full Member

    49 5
    Just want to add a vote towards SagePay. They are very good as a gateway solution, used them a LOT of times to for our clients. The thing about them is that you can try to get a really good rate, they are more inclined to negotiate with you - especially in case you have an established business with a reasonable turnover that they can see they will get or loose if you go elsewhere.

    They also have a merchant solution (Elavon I think) that you could use - or, indeed, use a merchant account with Barclays or any other bank.

    One more thing - again, depending on your turnover, you could even go to PayPal and ask them for a competitive quotation - I remember a case when our client got them down to something like 1.1% per transaction if I'm not mistaken, although their turnover was quite substantial.
     
    Posted: Sep 15, 2015 By: Vadym Gurevych Member since: Sep 15, 2015
    #15
  16. Jayser100

    Jayser100 UKBF Enthusiast Full Member

    718 122
    Indeed Vadym. Having an interface that people like is crucial as it reduces the number of abandoned shopping carts.

    Whilst it's important of course to get a good deal, it really isn't all about the money. Driving down costs to the bone can sometimes be a false economy. The same applies to phone systems and business insurance etc. You have to balance out the costs against the quality of the product or service you receive, and in some cases (like this one), your customers receive too. There are some people on here, including 'Business Consultants', who always know where you can get a cheaper price for everything but they are not the ones who then have to put up with a rubbish broadband connection, or making a payment gateway work with your website's software.
     
    Posted: Sep 16, 2015 By: Jayser100 Member since: May 21, 2009
    #16
  17. Paul Norman

    Paul Norman UKBF Ace Free Member

    2,344 712
    If your web designer is any good at all, as mentioned above, he/she will have no difficulty interfacing with any payment gateway you through at them.

    The key is to look at the features of each an decide which one is good for your business. I am something of a Sagepay fan, having said that.
     
    Posted: Sep 16, 2015 By: Paul Norman Member since: Apr 8, 2010
    #17
  18. consultant

    consultant I Can Help Your Business Staff Member

    5,311 740
    Jayser100,

    you are so right, but, sadly, price is a great motivator and, even more sad, it is the headline rate people look at.

    Re this issue, the real cost saving is in the merchant account. The gateway, of which there are lots, is where the web developer will earn their money, however, it if it a reputable or bigger gateway, they would probably have something already written - are you using Drupal?

    The main thing to remember is that you need to do what is right for the business, not what is easy for the developer.
     
    Posted: Sep 16, 2015 By: consultant Member since: Jan 21, 2008
    #18
  19. Paul Norman

    Paul Norman UKBF Ace Free Member

    2,344 712
    I am not sure that a web developer will earn any money out of the gateway. Building the integration is pretty standard across most available services, and would normally be included in the price of making an ecommerce site.

    Personally, I would not seek to influence the choice of my customer based on my own view of how easy/hard it is to integrate.
     
    Posted: Sep 16, 2015 By: Paul Norman Member since: Apr 8, 2010
    #19
  20. consultant

    consultant I Can Help Your Business Staff Member

    5,311 740
    Paul,

    there are many web developers (or people who produce websites) who want to do what is easiest for them, so they might recommend on solution over another.
     
    Posted: Sep 16, 2015 By: consultant Member since: Jan 21, 2008
    #20
Thread Status:
Not open for further replies.