Ring Central - Any reviews?

[QuickHomeBuyers]

Hi

We are looking to switch over to Ring Central. The key selling point is inclusion of landline to mobile minutes at 1p a minute.

The requirement is for around 12 users and the other possibility could be Vodafone one net which is £26 per user per month for unlimited minutes (which is kinda pointless as I am not in call center business).

So far RC looks great, but is there anything I should be aware of?

 

[cjd]

At 1p per minute to a mobile they're losing money on every call so they're getting it from somewhere else. It's the total cost of the service that matters, not an individual headline price.

Read this before you go any further:
http://www.voipfone.co.uk/scams-of-the-telephony-trade.php

Ring Central is a US company. 'nuff said.

 

[simonclark123]

Hi
As a landline and mobile specialist, I can do landline to mobile for less than 2p per minute.
No call setup fees.
Calls are billed per second and rounded down to the nearest tenth of a pence.
Main benefit however is for businesses who make large numbers of calls to mobiles (most of my customers are Estate Agents and Recruitment Agencies).
Best Regards,
Simon

 

[QuickHomeBuyers]

At 1p per minute to a mobile they're losing money on every call so they're getting it from somewhere else. It's the total cost of the service that matters, not an individual headline price.

Read this before you go any further:
http://www.voipfone.co.uk/scams-of-the-telephony-trade.php

Ring Central is a US company. 'nuff said.

I am guessing the drawback is that Freephone and landline also come out of your inclusive minutes.

 

[Levi]

I'm not sure what their deal is here... They are definitely looking money on every call... Is there a per user fee or?

Most people would struggle to sell it at 1.5p per minute and make anythibg worth having unless you where smashing out 500k minutes a month

 

[makeusvisible]

We used RingCentral for a year or so. We did have a few quite serious downtimes which took us totally offline (telephone wise). The support was difficult to get through to, so I generally wasn't impressed.

We now use voipfone who do a great job.

 

[QuickHomeBuyers]

The quote I had was for 12 users at £24.99 each. They will allocate a combined 2500*12 = 30,000 minutes for us to use as we please.

However, even the calls to Freephone and landline come off the total, so I am guessing they are hoping that the users will be making mixed calls.

But if they are offline for most of the time then it defeats the point of having one.

 

[QuickHomeBuyers]

Had a week's demo with Ring Central, very pleased so far.

Pros:

Call packages include mobile (Major influence) and non geo 0844/45/70/71 minutes.
All, calls could be automatically recorded for no extra charge.
All users can have their own fax (who need it anyway) number.
All users can have their own direct dial (inc in the price)
Allowance is pooled, so the minutes are shared.

Cons:

All users have to be on the same package.
Freephone calls are also deducted from the allowance.

I haven't tried the support yet but I can't think of it being too bad.

The only other option is Vodafone voip (One Net Desk)

£26 per user per month with free hardware supplied but 5 year contract.

 

[cjd]

£26 per user per month with free hardware supplied but 5 year contract.

You're kidding? Surely?

You realise that they can do anything with their prices in the 5 years you're contracted to them for? This is a really, really bad idea, you shouldn't be contracting to anything for that kind of period you have no idea what position you or the market will be in during those years. Please don't.

 

[imutual]

If it's not too late, you can get cashback when placing your order (as much as £6600! )

http://www.imutual.co.uk/ringcentral-uk

 

[QuickHomeBuyers]

You're kidding? Surely?

You realise that they can do anything with their prices in the 5 years you're contracted to them for? This is a really, really bad idea, you shouldn't be contracting to anything for that kind of period you have no idea what position you or the market will be in during those years. Please don't.

Hi,

I agree with you that 5 years with Vodafone is too long.

 

[QuickHomeBuyers]

If it's not too late, you can get cashback when placing your order (as much as £6600! )

http://www.imutual.co.uk/ringcentral-uk

Thanks, I will work on this. Looking at the tariff, the cash back could be upto £1,125