Returns policy

Discussion in 'Ecommerce Forum' started by Poppylong, Mar 20, 2019.

  1. Poppylong

    Poppylong UKBF Regular Free Member

    115 4
    Hi All

    I'd like to set up a site on Etsy (a selling platform)... you can set your own returns policy providing it's in-line with the law.

    So! can someone tell me what the law is? I'm selling ex-sample stock.
    7 days returns and the seller has to also return the buyers postage cost?

    Thank you, Poppy
     
    Posted: Mar 20, 2019 By: Poppylong Member since: Dec 26, 2013
    #1
  2. finleydesign

    finleydesign UKBF Enthusiast Full Member - Verified Business

    598 126
    So a good rule of thumb is to simply read someone elses, often these aren't written in to much complex legal jargon, so if it covers how you want to operate then just copy and paste elements to create your own

    The law changes across a number of factors, so might be worth checking with the sales or goods act and distance selling regulation etc

    I think you will find the 7 days has now changed to 14 days in the UK

    If you product is custom made then there is a slightly different set of rules which kick in
     
    Posted: Mar 20, 2019 By: finleydesign Member since: Mar 15, 2012
    #2
  3. UrbanRetail

    UrbanRetail UKBF Regular Free Member

    174 46
    14 days from the date the item is received, minimum. You must refund any postage fees charged to the buyer, unless an expedited delivery option is selected, then you only need to refund the cost of standard postage.
     
    Posted: Mar 20, 2019 By: UrbanRetail Member since: Mar 3, 2012
    #3
  4. Mr D

    Mr D UKBF Legend Free Member

    14,185 1,553
    Some retailers do longer returns times. The minimum is what you must offer as a minimum - you can compete on better terms.
     
    Posted: Mar 20, 2019 By: Mr D Member since: Feb 12, 2017
    #4
  5. Employment Law Clinic

    Employment Law Clinic UKBF Big Shot Full Member - Verified Business

    3,224 1,517
    An alternative good rule of thumb is to always treat forum advice with some caution.

    And unless you don't intend to operate ferries that don't exist into harbours that aren't available, do not simply copy someone else's terms & conditions - it's a completely stupid & dangerous practice.


    Karl Limpert
     
    Posted: Mar 20, 2019 By: Employment Law Clinic Member since: Aug 10, 2009
    #5
  6. Poppylong

    Poppylong UKBF Regular Free Member

    115 4
    thanks all.
     
    Posted: Mar 20, 2019 By: Poppylong Member since: Dec 26, 2013
    #6
  7. Prime81

    Prime81 UKBF Contributor Free Member

    87 14
    online is definitely 14days from receiving it. Great for customers not so great for retailers.
     
    Posted: Mar 20, 2019 By: Prime81 Member since: Jan 23, 2018
    #7
  8. Mr D

    Mr D UKBF Legend Free Member

    14,185 1,553
    You are kidding right?

    Without a timescale to return would an online seller get the sales they do?

    I rather doubt it.
     
    Posted: Mar 20, 2019 By: Mr D Member since: Feb 12, 2017
    #8
  9. alan1302

    alan1302 UKBF Regular Free Member

    367 73
    Think they were meaning that 14 days is a long time rather than anything about having a timescale.
     
    Posted: Mar 21, 2019 By: alan1302 Member since: Jun 2, 2018
    #9
  10. Mr D

    Mr D UKBF Legend Free Member

    14,185 1,553
    Vast majority of my returns I am informed of the same day the item is received. I have a 30 day return policy for the past 9 years, don't think I've ever had anyone wait until weeks after receiving the item in order to arrange a return.

    Perhaps others have experience of people waiting almost 2 weeks to notify of return?
     
    Posted: Mar 21, 2019 By: Mr D Member since: Feb 12, 2017
    #10
  11. apricot

    apricot UKBF Regular Free Member

    328 26
    I offer 30 days return policy for UK and 45 days for international deliveries. It was a bit annoying to get returns at first but the more sales I get, return rate got lower so I am happy to keep it as it is.
     
    Posted: Mar 21, 2019 By: apricot Member since: Apr 7, 2012
    #11
  12. alan1302

    alan1302 UKBF Regular Free Member

    367 73
    I have had a few over the 14 days. Most people will contact straight away but not all. One person over 30 days received it damaged but had not contacted us straight away as they tried fixing it themselves.
     
    Posted: Mar 21, 2019 By: alan1302 Member since: Jun 2, 2018
    #12
  13. 14Steve14

    14Steve14 UKBF Enthusiast Free Member

    706 114
    Have a read of the Consumers Contract Regulations. You will be able to work out everything you will need to comply with.
     
    Posted: Mar 23, 2019 By: 14Steve14 Member since: May 18, 2010
    #13
  14. lesliedocherty

    lesliedocherty UKBF Ace Free Member

    2,200 302
    With 14 days, you have 14 days to request a return, then a further 14 days to return it, so its 28 days really.

    We extended ours to 45 days last year, very few return it up to the 45 days.
     
    Posted: Mar 25, 2019 By: lesliedocherty Member since: Jun 17, 2006
    #14
  15. jrwatson

    jrwatson UKBF Newcomer Free Member

    8 2
    You need to copy someone else's and go from there.
     
    Posted: Mar 29, 2019 By: jrwatson Member since: Mar 28, 2019
    #15
  16. kulture

    kulture UKBF Legend Staff Member

    7,887 2,146
    Obviously you must not copy text from a site without permission as it is copyright protected, what you should do is either write your own based on a selection of similar sites or get a solicitor to do it
     
    Posted: Mar 29, 2019 By: kulture Member since: Aug 11, 2007
    #16