Removing a bad Google review

Discussion in 'General Business Forum' started by wiz, May 8, 2018.

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  1. wiz

    wiz UKBF Newcomer Free Member

    24 0
    I've got 13 x 5 star Google reviews and I've just received my first 1 star review from someone I've never dealt with.

    I've replied in a professional manner and flagged it as inappropriate.

    I'm going to try and get it removed but what's the actual chance of this happening?

    Any feedback would be helpful.

    Cheers
     
    Posted: May 8, 2018 By: wiz Member since: Apr 6, 2018
    #1
  2. Paul Murray

    Paul Murray UKBF Regular Free Member

    647 189
    Best thing to do is ride it out and highlight in your reply that the review is fake. I tend to take 1 star reviews with a pinch of salt, and typically I'm suspicious of negative reviews amongst overwhelmingly popular ones. I think most genuine buyers will check that review out of curiosity and see that you've pointed out it's fake.

    You could also try tweeting/messaging the GoogleMyBiz account, apparently they're pretty good at chasing up flagged reviews.
     
    Posted: May 9, 2018 By: Paul Murray Member since: Nov 24, 2011
    #2
  3. Simon-M

    Simon-M UKBF Ace Free Member

    2,826 642
    Removing fake reviews from GMB is a complete and utter nightmare. I found a really detailed case study of a business jumping through the hoops and got success but there are no guarantees.

    Have a read of this.

    https://whitespark.ca/blog/remove-fake-google-reviews/

    Good luck getting Google to play ball.
     
    Posted: May 9, 2018 By: Simon-M Member since: Nov 16, 2007
    #3
  4. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    5,758 2,087
    Don't worry about it We all get bad press but any press is good press

    I one saw a good review where a customer said that the owner had chased him with a gun and shot at him and he had to hide behind a wall until the police arrived .
    Of course this never happened but it stay on the google machine for a while
    He had a lot of traffic on his site . Any press is good press .

    Offer the little [email protected] a £100 if he can prove he is a customer
     
    Posted: May 9, 2018 By: JEREMY HAWKE Member since: Mar 4, 2008
    #4
  5. Chris Ashdown

    Chris Ashdown UKBF Legend Free Member

    12,155 2,538
    We used Feefo rather expensive but well worth the money, only genuine customers could post and you had the right to reply
     
    Posted: May 9, 2018 By: Chris Ashdown Member since: Dec 7, 2003
    #5
  6. CarlosTorres

    CarlosTorres UKBF Newcomer Free Member

    11 4
    Bad google review can be removed by flagging it incorrect from different accounts. Not just from your account and give the valid reasons.
     
    Posted: May 9, 2018 By: CarlosTorres Member since: May 2, 2018
    #6
  7. Ashley_Price

    Ashley_Price UKBF Legend Full Member - Verified Business

    7,144 1,311
    Google will rarely remove reviews, even if they are fake (because Google's response usually is "How can you prove it is fake?").

    I had this in my call answering days, and I put it down to a competitor setting up a fake account and putting a negative review. So, I contacted the clients that hadn't left reviews, explained the situation and they put reviews up for me, effectively "burying" the bad review on page 2 or 3.
     
    Posted: May 9, 2018 By: Ashley_Price Member since: Feb 9, 2008
    #7
  8. estwig

    estwig UKBF Legend Free Member

    12,652 4,527
    I had this recently, jumped through all the legal hoops with G, they refused to remove it, it wasn't a fake review, it was very nasty, libelous, the client simply lied about me.

    I've since started burying it under good reviews, made it a priority to get reviews from clients and it's working. I feel much better about the whole thing, the more good reviews I get, the harder it is for the t*ssers to knock me!
     
    Posted: May 9, 2018 By: estwig Member since: Sep 29, 2006
    #8
  9. Ashley_Price

    Ashley_Price UKBF Legend Full Member - Verified Business

    7,144 1,311
    As an aside... how many people believe a perfect 5-star rating if the business has had a lot of reviews?

    So, the occasional 1-star really isn't going to make that difference to someone's decision.

    I would be almost as suspicious of a business with perfect 5-star rating, with a significant number of reviews, as with a business with lots of 1-star ratings.
     
    Posted: May 9, 2018 By: Ashley_Price Member since: Feb 9, 2008
    #9
  10. wiz

    wiz UKBF Newcomer Free Member

    24 0
    I found the person on Facebook and messaged them. Turns out that a child had been playing with a tablet and accidentally gave me a 1 star review. The guy apologized and changed it to a 5 star even though I've never met the guy. A good result in the end.

    Positively, I'm not really scared anymore of receiving a bad review. It didn't bother me as much as I thought it would. It just got buried under my good ones as others said.
     
    Posted: May 9, 2018 By: wiz Member since: Apr 6, 2018
    #10
  11. iDigLocal

    iDigLocal UKBF Regular Full Member

    150 32
    It can be very difficult to remove google reviews. The best thing is to ensure you have lots of positive reviews. Mainly though don't ignore bad reviews, always respond, but in such away to not encourage escalation (this can be easier said than done sometimes).
     
    Posted: May 9, 2018 By: iDigLocal Member since: May 9, 2018
    #11
  12. Blood Lust

    Blood Lust UKBF Enthusiast Free Member

    897 116
    1 out of 13 isn't going to impact your sales so ignore it.

    Dont as someone suggested reply saying it is a fake review. Be seen to behave professionally instead to give out the impression who want to fix the issue raised.
     
    Posted: May 10, 2018 By: Blood Lust Member since: Sep 7, 2011
    #12
  13. Andrew Watton

    Andrew Watton UKBF Contributor Free Member

    30 3
    Lots of 5 star reviews and nothing else always looks very suspicious. A few lower reviews certainly makes your review profile look much more realistic and genuine. That in the end is really what people look for. Reassurance doesn't come from reading 50 5 star reviews. The odd bad review - responded to well - can actually be more reassuring. I wouldn't overly worry about it.
     
    Posted: May 12, 2018 By: Andrew Watton Member since: Jan 27, 2018
    #13
  14. Vishal Morjaria

    Vishal Morjaria UKBF Newcomer Free Member

    1 0
    A negative google review always effect your business. for this you can flag this review or write in reply about the fake review
     
    Posted: May 14, 2018 By: Vishal Morjaria Member since: Apr 16, 2018
    #14
  15. fisicx

    fisicx It's Major Clanger! { Moderator }

    34,234 10,156
    No it doesn't
     
    Posted: May 14, 2018 By: fisicx Member since: Sep 12, 2006
    #15
  16. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    6,557 2,237
    A competitor of mine had a whole load of five star reviews. They were all dated within a couple of weeks of each other and were all posted at about 3:00am
     
    Posted: May 14, 2018 By: Ian J Member since: Nov 6, 2004
    #16
  17. kkfcXHzmCc

    kkfcXHzmCc Guest

    0 0
    Glad this turned out well for you! Well done.
     
    Posted: May 15, 2018 By: kkfcXHzmCc Member since: Jan 1, 1970
    #17
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