Remove google review

[johnbridgewater75]

Hi, i have business and use Google places and maps etc. It's a local business. I have recently received a very negative review by a customer and have explored some avenues in getting it removed however the customer is adamant that he doesn't want remove it. I have tried some methods through Google, as in I flagged it and filed the legal report however its been nearly a month and nothing has changed. This review is hurting our business now and I need some advice on anything I can do to get it removed. We will explore ways in which we get other costumers to add more reviews to maybe drown it. However, I really need a way to get rid of this one. Is deleting my local listing an option?

 

[OldWelshGuy]

If it is a genuine review and has noit been written maliciously then there is not a lot you can do about it. You can get things removed if it done legally, but don't expect Google to run around at your pace. They are bad at it.

 

[SEO Lady]

This review is hurting our business now

How is it hurting your business?
Having been a power seller on eBay with 150k transactions annually, you can refund a customer, and offer £50 on top not to leave you negative feedback and they still do.

These narrow minded people on the internet take petty delight in this.

I would suck this up and counteract with with more positive reviews. I've seen on Tripadvisor where pople say "Well ignore the 1 star review some people cannot be pleased" and to me this sounds like it.

It's taken me a decade not to get annoyed by neutral or negative reviews, nowadays I just shrug and think that person isn't worth my brain space, move on, and tackle the positive things in life rather than focussing on the negative.

TL;DR You can never go through life without having experienced negative reviews online

 

[JamesMason67]

I agree with 1weekseo. Try your best to dilute its affects with good reviews. There is a recent very good thread about encouraging Google reviews in the SEO, PPC,Online Marketing section.

Maybe try to up the amount of testimonials on your site to counteract. I totally understand your frustration if the review is unfair.
Hope it all works out for you John
All the best,
James

 

[iiisark]

You can't remove negative reviews from Google, but you have an option to respond to them (your business needs to be verified in order to do it). Please check this link for more info: https://support.google.com/business/answer/3474050?hl=en

 

[fisicx]

Hi, i have business and use Google places and maps etc. It's a local business.

Remove yourself from Google maps and the problem is solved!

 

[Tin]

As Fisicx says ^^^^^

 

[Optimise-u]

A lot of people don't trust websites which exclusively have 5* reviews, it looks a bit suspect. A 1* review isn't bad but if the rest of your reviews are positive, and you clearly address the issue the 1* review raises. It'll make your business seem more real.