Problems contacting Abbey business banking

[Write on Message]

Has anyone who uses Abbey business banking had difficulty with their online banking or getting through on the phones lately? I haven't been able to access my online account for over a week now and have just given up waiting to get through to the call centre after 42 minutes on hold

Vicky

 

[Deleted member 3454]

I had trouble with the website this morning but all is working fine now.

Whenever I contact them I use their call me back facility on their website.

 

[Christiane]

I had no problems today. I log in every day, a few times a day and when there are problems it usually lasts about half a day. Have you thought of clearing your cookies?
As for calling them, I avoid it but I don't recall being on hold for more than 15mn at a time, and that's when their site was down.

 

[Stationery-Direct]

I'm also with Abbey, their website is down quite a bit in my opinion, not a very good site compared to other Banks either.

Suppose that's what you get with FREE Business Banking, can't have everything!

 

Time to switch to the fantastic Natwest, Vicky.

 

[Matt1959]

Nat West is fantastic for call answering. 24 hours. Whenever you ring them, they answer within 6 rings.

 

I agree.
http://www.ukbusinessforums.co.uk/forums/showpost.php?p=245251&postcount=15

 

[Stationery-Direct]

Is Natwest completely FREE??

 

[Matt1959]

no Nat West is far from free but given the choice of free banking and crap service and paid for banking and good service I'd go with the latter every time.

 

[ccjo]

We're with Alliance & Leicester & I have to say free is the only good thing I can say about them. I'm still waiting to get online banking - I've applied three times in 12 months now & still no sign of it being sorted so you're one up on me!

Jo

 

[Stationery-Direct]

no Nat West is far from free but given the choice of free banking and crap service and paid for banking and good service I'd go with the latter every time.

Don't get me wrong, Abbey aren't perfect, however, other than the odd down time of their online banking they are fine for everything else in my opinion, I would much rather have this then pay the extortionate fees that other banks charge, I save a 1k a year minimum in charges since moving from Barclays!

 

[Write on Message]

I got through straight away this morning

I have to say that the customer service is no worse than a certain mobile phone / broadband provider I pay for services from!

Vicky