PayPal Verification - Services - HELP

[BizForum]

Hi,

I recently had a client who wanted to pay me via PayPal. So I could accommodate their wishes, I created a PayPal business account for them to send the money to, which they did in full.

This morning I woke up to an email from them telling me they've placed limitations on my account until I can verify some information - proof of identity, business info etc. - which I would expect given today's money laundering legislation. One of the six things they need from me (proof of shipping) is stumping me, as I supply services rather than goods.

I've tried doing some research, only to find the same few bullet points (found on PayPal's website) published and re-published time and time again which basically talks about adding tracking info from the shipping company or something similar. Could someone, preferably with prior experience with this issue, let me know what I could upload to PayPal to prove services have been rendered?

Any help would be greatly appreciated!

 

[RandomQ's]

Hi,

I recently had a client who wanted to pay me via PayPal. So I could accommodate their wishes, I created a PayPal business account for them to send the money to, which they did in full.

This morning I woke up to an email from them telling me they've placed limitations on my account until I can verify some information - proof of identity, business info etc. - which I would expect given today's money laundering legislation. One of the six things they need from me (proof of shipping) is stumping me, as I supply services rather than goods.

I've tried doing some research, only to find the same few bullet points (found on PayPal's website) published and re-published time and time again which basically talks about adding tracking info from the shipping company or something similar. Could someone, preferably with prior experience with this issue, let me know what I could upload to PayPal to prove services have been rendered?

Any help would be greatly appreciated!

Isn’t there a “no shipping required” tick box option in the transaction/order details?

 

[BizForum]

No it's for PayPal so they can "ensure you can deliver on your transactions" in other words, do whatever they can to keep your money in their hands for as long as possible.

 

[ctrlbrk]

Could someone, preferably with prior experience with this issue, let me know what I could upload to PayPal to prove services have been rendered?

I don't have direct experience but a Google search suggests you're not the only one complaining about this.

Money Hold for a service that has no shipping - PayPal Community

Solved: How Paypal "No Shipping needed" works? - PayPal Community

 

[fisicx]

I seem to recall this was in the settings when you set up the business account. All I had to do is provide proof of identity.

 

[japancool]

Send a tracked letter to your client. Use the tracking number for it for Paypal.

Note - I have NO idea if this would work!