Our newish website review

Discussion in 'Website Reviews & Testing' started by IWW Limited, Dec 2, 2020.

  1. IWW Limited

    IWW Limited UKBF Contributor Full Member

    48 8
    Hi guys,

    We've had our website redesigned early this year, a lot of snaggs and a big snag list being worked on, would love to hear any feedback on our site?

    https://www.industrialworkwear.com

    Thank you
     
    Posted: Dec 2, 2020 By: IWW Limited Member since: Oct 16, 2020
    #1
  2. fisicx

    fisicx It's Major Clanger! Staff Member

    34,002 10,098
    Looking on my phone half the screen is taken up
    With your cookie thing that doesn’t have to option to reject.

    The hero image doesn’t fit on the screen.

    Then I just get those big boxes for high vis and polos. Where is the whole range listed?

    On the polo page you start by telling me what a polo shirt is then the huuuge list of filters. At the bottom we now get to the product.

    By now I’ve given up and tried a competitor.
     
    Posted: Dec 2, 2020 By: fisicx Member since: Sep 12, 2006
    #2
  3. UKSBD

    UKSBD Not a real duck Full Member

    10,462 2,091
    I think it looks very good, genuine and trustworthy on desktop

    On a mobile (or narrower screen setting) I completely lost the menu though, eventually saw the hamburger but it looks too much like part of the logo

    Not sure about the request a quote and request a sample, should they only be on the corporate section?

    Also when in corporate section it needs to be clearer how to get back to the retails section

    Had I landed on this page https://www.industrialworkwear.com/corporate/products/ I wouldn't have known about your other products pages, I only saw the Visit Our Retail Site link because I was looking for it
     
    Posted: Dec 2, 2020 By: UKSBD Member since: Dec 30, 2005
    #3
  4. Darren_Ssc

    Darren_Ssc UKBF Ace Free Member

    1,689 602
    It's over-designed and the bold orange and black (inspired by a competitor, I guess?) is way too much.

    The focus should be on the product, not the design. In this case, the product looks like an afterthought.
     
    Posted: Dec 2, 2020 By: Darren_Ssc Member since: Mar 1, 2019
    #4
  5. UKSBD

    UKSBD Not a real duck Full Member

    10,462 2,091
    Posted: Dec 2, 2020 By: UKSBD Member since: Dec 30, 2005
    #5
  6. fisicx

    fisicx It's Major Clanger! Staff Member

    34,002 10,098
    On desktop now. Looks a lot better. But the whole top part is too dark and cluttered

    I got to here:

    https://www.industrialworkwear.com/...ameretardant&really_curr_tax=3420-product_cat

    It says I can add my logo. So I clicked and got here:

    https://www.industrialworkwear.com/...tardant-hi-vis-anti-static-polo-long-sleeved/

    How do I add my logo?

    It almost feels like you have focused too much on the design and not enough on the UX.

    People visiting your site already know what they want. All you have to do is market the products to them. Everything feels clunky and awkward. Things don't happen as I expect so I not quite sure what to do.

    And google reports a performance score of 9/100. That will hurt your ranking. Wordpress isn't the right platform for your business. And you appear to be hosted in the USA which doesn't help either.
     
    Posted: Dec 2, 2020 By: fisicx Member since: Sep 12, 2006
    #6
  7. computerbeing

    computerbeing UKBF Contributor Full Member

    30 4
    Perhaps the message on the homepage "what we do for our customers and what you can expect from us" is not the best description for the business. That is the first thing someone sees when landing on the website.
     
    Posted: Feb 14, 2021 By: computerbeing Member since: Jul 8, 2016
    #7
  8. IWW Limited

    IWW Limited UKBF Contributor Full Member

    48 8
    Thanks for all the feedback, it's really appreciated.

    Just working through them all now, all really valid points.


    Thank you for this; there are a lot of providers who take cash and don't supply anything on time, we're trying to showcase the additional steps we take for our customers. Will take a look at this, thank you.
     
    Posted: Feb 15, 2021 By: IWW Limited Member since: Oct 16, 2020
    #8
  9. The Byre

    The Byre UKBF Legend Full Member

    10,833 4,636
    Unusable on a phone as the live-chatbox blocks the screen and can't be clicked away. That confounded box blocks a large part of the screen on a laptop as well - that's when I killed the tab altogether.
     
    Posted: Feb 15, 2021 By: The Byre Member since: Aug 13, 2013
    #9
  10. IWW Limited

    IWW Limited UKBF Contributor Full Member

    48 8
    Thanks for the feedback - I've flagged this with Zendesk, see what they come back with.
     
    Posted: Feb 15, 2021 By: IWW Limited Member since: Oct 16, 2020
    #10