"No refund received from Chatbot App after mistaken subscription – seeking advice"

[rodfelian@]

Hello everyone,


I’m writing from Peru and I’m a Spanish-speaking user. I would like to share a frustrating experience I’ve had with a chatbot application called Chatbot App, which I mistakenly subscribed to, believing it was affiliated with ChatGPT by OpenAI. I submitted a refund request shortly after the charge, well within the company’s stated time limit. However, despite sending multiple messages and providing the necessary evidence (including emails and proof of payment), I have not received any refund or clear response.


As someone who does not speak English fluently, navigating the customer service process has been difficult, and I feel I may have been misled or taken advantage of. I’m reaching out to this forum in the hope that someone may have had a similar experience, or could kindly advise me on how to proceed—whether by filing a complaint in the UK, contacting a consumer protection agency, or taking other appropriate action.


Thank you in advance for any support or guidance you can offer.

 

[fisicx]

The money has gone. You have almost zero chance of recovering anything.

I doubt very much the owners of the app are even in the UK.

 

[fisicx]

5 minutes of research reveals the address is just virtual office at a well know dodgy address and the country of origin is Turkey.

And it makes it quite clear they aren’t affiliated with OpenAI

 

[rodfelian@]

Thank you so much for taking the time to look into this and share that information with me. I truly appreciate it. As a Spanish-speaking user, it’s been hard to navigate this situation, and your help means a lot.


I had no idea the company was based in Turkey or using a virtual office—this confirms my suspicion that something wasn’t right. Thanks again for your support and for helping to protect others too.

 

[Newchodge]

Hello everyone,


I’m writing from Peru and I’m a Spanish-speaking user. I would like to share a frustrating experience I’ve had with a chatbot application called Chatbot App, which I mistakenly subscribed to, believing it was affiliated with ChatGPT by OpenAI. I submitted a refund request shortly after the charge, well within the company’s stated time limit. However, despite sending multiple messages and providing the necessary evidence (including emails and proof of payment), I have not received any refund or clear response.


As someone who does not speak English fluently, navigating the customer service process has been difficult, and I feel I may have been misled or taken advantage of. I’m reaching out to this forum in the hope that someone may have had a similar experience, or could kindly advise me on how to proceed—whether by filing a complaint in the UK, contacting a consumer protection agency, or taking other appropriate action.


Thank you in advance for any support or guidance you can offer.

Como ha pagado? Pueda pedir que el banco le reembolse. O se puede en Inglaterra.

And for those who know we only accept posts in English:

How did you pay? You could ask the bank to reimburse you, Or you can in England.