Hi James
We just started using Zopim
https://www.zopim.com/
Tracks visits and gives you triggers to automate converstaion openings with potential customers. There is a free version which is quite limited, but you get a free 14 day evaluation of the full version (it just downgrades to free at the end of the trial)
For simply tracking visits we use statcounter and google analytics.
I am sure there are many other options for this
Feel free to drop by our site fir a chat!
David
We just started using Zopim
https://www.zopim.com/
Tracks visits and gives you triggers to automate converstaion openings with potential customers. There is a free version which is quite limited, but you get a free 14 day evaluation of the full version (it just downgrades to free at the end of the trial)
For simply tracking visits we use statcounter and google analytics.
I am sure there are many other options for this
Feel free to drop by our site fir a chat!
David
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R
rashisree
- Original Poster
- #3
Hi, OnetoOnetext is the best live chat software for your business.With this you can track your website visitors, communicate with the customers.Best Software for customer support. Sign Up for 30 days free trail.
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One on the members on this forum has a cracking product: http://www.imsupporting.com/
Get's my vote.
Get's my vote.
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H
Harry Perks
- Original Poster
- #11
We've used a lot of live chat software (from Kayako to LiveZilla) and www.livechatinc.com has been the best solution for us.
Little pricier than other similar products but well worth it.
Little pricier than other similar products but well worth it.
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Hi Jamesavery,
I can see there is a lot of love here for Zopim but let me tell you my experiences with both chat softwares Zopim &Livechat inc.
If there was one reason for choosing Livechatinc over Zopim it would be the degree in which you can easily customise the We are here and the Chat Online chat speech bubble.
I conducted a split test with a client of ours using both chat softwares to find out which chat software engaged and converted the client to initiate the chat function.
Because of the custom graphic that we used in Livechatinc we found that we had a massive 600% increase in user engagement.
The second big advantage with Livchatinc is the custom downloadable chat client interface which is just like having Skype in your system tray.
The reason for it being an advantage is that some chat sessions could potentially be missed with Zopim due to being browser based. Basically the chat notification is in the browser and could potentially be missed if youre working on a different browser or monitor.
My final reason would also be the ability to see what the visitor is writing prior to them submitting their message. So preparing the canned response or pushing them to a page with the information they are looking for is much more efficient.
Other than that its pretty much like for like on features!
Neither chat softwares come cheap but this link should ease the pain if you do become interested in Livechatinc: http://www.appsumo.com/livechat-hot-promo/?rf=srch#overview
I can see there is a lot of love here for Zopim but let me tell you my experiences with both chat softwares Zopim &Livechat inc.
If there was one reason for choosing Livechatinc over Zopim it would be the degree in which you can easily customise the We are here and the Chat Online chat speech bubble.
I conducted a split test with a client of ours using both chat softwares to find out which chat software engaged and converted the client to initiate the chat function.
Because of the custom graphic that we used in Livechatinc we found that we had a massive 600% increase in user engagement.
The second big advantage with Livchatinc is the custom downloadable chat client interface which is just like having Skype in your system tray.
The reason for it being an advantage is that some chat sessions could potentially be missed with Zopim due to being browser based. Basically the chat notification is in the browser and could potentially be missed if youre working on a different browser or monitor.
My final reason would also be the ability to see what the visitor is writing prior to them submitting their message. So preparing the canned response or pushing them to a page with the information they are looking for is much more efficient.
Other than that its pretty much like for like on features!
Neither chat softwares come cheap but this link should ease the pain if you do become interested in Livechatinc: http://www.appsumo.com/livechat-hot-promo/?rf=srch#overview
Upvote
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Hi Jamesavery,
There's lots of useful info here about specific chat software but returning to your original question, the implication was that you may be looking for something that does more than just respond to people live on the site? I may have read it wrong but if you're also interested in overall visitors analytics (beyond those that are live at any given time) then there are many solutions available on the market, ranging from the free (Google Analytics and some others) through to pay-for.
There's lots of useful info here about specific chat software but returning to your original question, the implication was that you may be looking for something that does more than just respond to people live on the site? I may have read it wrong but if you're also interested in overall visitors analytics (beyond those that are live at any given time) then there are many solutions available on the market, ranging from the free (Google Analytics and some others) through to pay-for.
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I may be biased (I work at Provide Support), but I recommend you to try our chat software. According to our clients' feedback, our system is very easy and intuitive. It may also be more reliable than some newly established services that offer free or just very cheap plans. And if you need any assistance, you can contact us through our support chat anytime with any questions, including technical ones. We are ready to help 24/7.
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O
OliverOnlinePrint
- Original Poster
- #28
We have just added live chat to our website, these guys are a UK based company, the software seems to do everything that other similar products offer, the support was great they really helped with all my questions , I cant add the link for some reason, just google Click4Assistance
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L
LikeToHelp
- Original Poster
- #29
Try Click4Assistance.
Established in the UK at the inception of the Live Chat concept,
Click4Assistance was one of the first, groundbreaking companies to
introduce Live Chat Software.
They have a range of affordable packages depending on your needs.
Please PM me if you would like me to send you their brochure.
Established in the UK at the inception of the Live Chat concept,
Click4Assistance was one of the first, groundbreaking companies to
introduce Live Chat Software.
They have a range of affordable packages depending on your needs.
Please PM me if you would like me to send you their brochure.
Upvote
0
If youre looking for a business class product with completely functionality take a look at www.click4assistance.co.uk. We are a live chat software provider based in the UK, offering full UK based telephone support and advice.
You mention about monitoring visitors in real-time and potentially engaging with them, take a look at these links.
Website Activity
Proactive Invitations
Also. mention UKBF when you sign-up for the free trial and I will make sure you receive a 10% discount on any package you subscribe to.
You mention about monitoring visitors in real-time and potentially engaging with them, take a look at these links.
Website Activity
Proactive Invitations
Also. mention UKBF when you sign-up for the free trial and I will make sure you receive a 10% discount on any package you subscribe to.
Upvote
0
James,
I've now implemented WhosOn twice in my last two companys.
The company that provides it is up in Stoke and are really helpful. The solution is robust, scalable and uses a complete microsoft technology stack (including Sql Server express if you havent already got an MSDN subscription).
The two places that I've implemented this have been high volume environments - it also has built in MIS reporting and allows you to track as many web sites as you like in real time (you can see what page visitors are on, how long they'vew been there, you can ping them - ITS COOL!)
I will be implementing this again shortly.
Hope this helps,
Paul.
I've now implemented WhosOn twice in my last two companys.
The company that provides it is up in Stoke and are really helpful. The solution is robust, scalable and uses a complete microsoft technology stack (including Sql Server express if you havent already got an MSDN subscription).
The two places that I've implemented this have been high volume environments - it also has built in MIS reporting and allows you to track as many web sites as you like in real time (you can see what page visitors are on, how long they'vew been there, you can ping them - ITS COOL!)
I will be implementing this again shortly.
Hope this helps,
Paul.
Upvote
0
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