Marketing Advice

Hello everyone,

I work for a company called SamBoat that facilitates peer-to-peer boat rentals. After implementing our marketing strategy, I still feel there is so much more we can do. I was hoping to hear some recommendations or successful strategies that have worked for you in the past. Looking forward to hearing your responses. Thanks in advance!
 

ethical PR

Free Member
  • Apr 20, 2009
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    Successful strategies are down to

    • having a clear idea of your target market
    • understanding how to reach your target market
    • understanding which consumer and communications channels your target market uses
    • having a product that your target audience want and need, which sets you apart from your competitors.
    Strategies that work for other people won't necessarily work for you.

    There is always more you can do if you have the time/budget/resources, but make sure what you are already doing is effective.

    How are you currently evaluating the success of your marketing activities?

    What online and offline marketing and advertising are you carrying out?
     
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    Thanks for your insightful response @ethical PR ! As of right now, we're developing our email marketing strategy, partnering up with other startups for guest blogging, PPC, we have a good following on our social media accounts and we attend plenty of events. Our budget isn't enormous so we do have limitations on time and money. I agree that we have to understand how to reach our target market and we're working on discovering how our customers use different channels. Again, thanks for great advice.
     
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    ethical PR

    Free Member
  • Apr 20, 2009
    7,894
    1,770
    London
    Thanks for your insightful response @ethical PR ! As of right now, we're developing our email marketing strategy, partnering up with other startups for guest blogging, PPC, we have a good following on our social media accounts and we attend plenty of events. Our budget isn't enormous so we do have limitations on time and money. I agree that we have to understand how to reach our target market and we're working on discovering how our customers use different channels. Again, thanks for great advice.

    You are always going to struggle if you rely on mainly free avenues for marketing when you have a global (or certainly European wide product) aimed at those with money.

    You need to look at paid for marketing on and offline - travel mags and website, PPC, advertising through third party marketing channels used by your target audience i.e. in the UK Waitrose and Boden would be likely to be relevant.

    And invest in PR and promotions.

    Have you looked at how other boat rental companies market their service? Have you looked at what other listing companies like Airbnb, Booking.com etc are marketing their services?
     
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    You are always going to struggle if you rely on mainly free avenues for marketing when you have a global (or certainly European wide product) aimed at those with money.

    You need to look at paid for marketing on and offline - travel mags and website, PPC, advertising through third party marketing channels used by your target audience i.e. in the UK Waitrose and Boden would be likely to be relevant.

    And invest in PR and promotions.

    Have you looked at how other boat rental companies market their service? Have you looked at what other listing companies like Airbnb, Booking.com etc are marketing their services?

    We just created a press release so we have been contacting several agencies, both paid and unpaid. As far as the looking at companies like Airbnb, we have been taking tips from them on how they market to their customer base. So i'm assuming we just need to take the next step and start investing?
     
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    Mr Singh

    Free Member
    Jan 30, 2018
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    I think you need to start with Google PPC for sure as that's the best way of advertising. Make sure you use the right people as PPC can cost you a lot if they don't use the right keywords and remove negative keywords time to time. It will also help you advertising geographically or age. And after that do same with Facebook. At beginning don't just throw the money away. Make tight budgets like £10 a day and see how it works and keep on changing it as required with right keywords. Good Luck
     
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    Jason Potter

    Free Member
    Mar 7, 2018
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    Competitor and keyword analysis is key and then building rich content around targeted keywords.
    There are a lot of software options to carry out competitor / keyword analysis or you can employ a company (like mine ;) ) to undertake the research work for you.

    Once you have identified target keywords, volume of traffic and competition you can then build a content strategy to improve organic SEO and influencer structures.
     
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    I think you need to start with Google PPC for sure as that's the best way of advertising. Make sure you use the right people as PPC can cost you a lot if they don't use the right keywords and remove negative keywords time to time. It will also help you advertising geographically or age. And after that do same with Facebook. At beginning don't just throw the money away. Make tight budgets like £10 a day and see how it works and keep on changing it as required with right keywords. Good Luck

    Thanks for the advice! This is definitely something we need to expand on. What is the name of your company?
     
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    You are doing a lot of stuff; do you know how well each tactic is paying off for you?

    Well, for the past few months we have been in our slow season. Our conversion rates have been very low due to the nature of the business, so we can't assess the effectiveness of each strategy. We've been using overall traffic as a goal and as the main metric, but now that we're in March, our conversion rates should begin to improve and we'll be able to better assess each tactic.
     
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    Paul Carmen

    Business Member
    Business Listing
    Jan 27, 2018
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    insiteweb.co.uk
    The problem with PPC & SEO for a business with a large marketing reach like yours is it needs a scientific data driven process to analyse search terms & test what works, unless you've got a huge budget to start with this can prove tricky.

    I've had a very quick look at your rankings purely from a UK perspective & your brand does not rank organically or via PPC for the sort of terms that get the volume (rent a boat <location>), or yacht related rental terms. Your pages also seem optimised for yacht first, even though boat terms search volume are much larger. Although this may be sensible if that's what you concentrate on renting mainly.

    You're up against competitors with big budgets for PPC & tons of backlinks from great sources online for organic SEO. We'd need to know what area you're responsible for, as that brand seems multiple domains (.com, .es, .fr etc.) to really help you. In France it's completely different, as that appears to be where the company is based & the organic rankings are much better, plus quite a bit of PPC is being carried out.

    What is your marketing strategy, are you UK only or do you look at all of it, if UK only do you share knowledge across Europe?

    I'd suggest concentrating on the places you have the most boats, or have the most customers looking at this time of year to test the approaches. You can then carry out research via PPC, this can be used to hone what customers search for & then start SEO work to target these terms, as ideally you would want to rank organically for lots of this, or you'll always have to spend on PPC everywhere you rent to get leads.

    The problem with PPC for competitive market niches is a small budget wont cut it, you need data to determine what's working & what's not. When I just checked a UK search for "boat rental greece" there are over 20 different adverts competing. For other terms like hire or charter there is much less competition. Unless you have the tools to analyse the search volumes, the conversion, the bounce rate, the landing pages & Quality Score of your PPC adverts you're really going to struggle, as you will be competing with people who are doing all this.
     
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    ethical PR

    Free Member
  • Apr 20, 2009
    7,894
    1,770
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    Well, for the past few months we have been in our slow season. Our conversion rates have been very low due to the nature of the business, so we can't assess the effectiveness of each strategy. We've been using overall traffic as a goal and as the main metric, but now that we're in March, our conversion rates should begin to improve and we'll be able to better assess each tactic.


    You can't use overall traffic as a metric. And if you can't assess the effectiveness of a channel you shouldn't be using it.

    In terms of next steps, get a marketing/PR consultant on board (excuse the pun) who understand your target audience and sector. Get them to work with you to help you develop a marketing strategy with an action plan that clearly identifies which channel you should use and what activities you should be developing and as important how you measure the success of each activity.
     
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    The problem with PPC & SEO for a business with a large marketing reach like yours is it needs a scientific data driven process to analyse search terms & test what works, unless you've got a huge budget to start with this can prove tricky.

    I've had a very quick look at your rankings purely from a UK perspective & your brand does not rank organically or via PPC for the sort of terms that get the volume (rent a boat <location>), or yacht related rental terms. Your pages also seem optimised for yacht first, even though boat terms search volume are much larger. Although this may be sensible if that's what you concentrate on renting mainly.

    You're up against competitors with big budgets for PPC & tons of backlinks from great sources online for organic SEO. We'd need to know what area you're responsible for, as that brand seems multiple domains (.com, .es, .fr etc.) to really help you. In France it's completely different, as that appears to be where the company is based & the organic rankings are much better, plus quite a bit of PPC is being carried out.

    What is your marketing strategy, are you UK only or do you look at all of it, if UK only do you share knowledge across Europe?

    I'd suggest concentrating on the places you have the most boats, or have the most customers looking at this time of year to test the approaches. You can then carry out research via PPC, this can be used to hone what customers search for & then start SEO work to target these terms, as ideally you would want to rank organically for lots of this, or you'll always have to spend on PPC everywhere you rent to get leads.

    The problem with PPC for competitive market niches is a small budget wont cut it, you need data to determine what's working & what's not. When I just checked a UK search for "boat rental greece" there are over 20 different adverts competing. For other terms like hire or charter there is much less competition. Unless you have the tools to analyse the search volumes, the conversion, the bounce rate, the landing pages & Quality Score of your PPC adverts you're really going to struggle, as you will be competing with people who are doing all this.


    Thank you so much for your great insight. We have been using a few tools to analyze the performance of our PPC strategy and we've also been working hard to create solid backlinks. I think your advice for selecting a specific destination and testing the approaches is the most feasible for us. I think we're going to focus on that for a while and see how it goes. Again, thank you so much for your valuable advice, it is greatly appreciated.
     
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    Well, for the past few months we have been in our slow season. Our conversion rates have been very low due to the nature of the business, so we can't assess the effectiveness of each strategy. We've been using overall traffic as a goal and as the main metric, but now that we're in March, our conversion rates should begin to improve and we'll be able to better assess each tactic.

    A low conversion rate might suggest either that you are not targeting well enough or your offer is wrong. If its a seasonal product, then you ought to be aiming to get prospects to sign-up to something so that you can re-target them when more appropriate. Overall traffic is not a great goal - what is it doing to your bounce rate?
     
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    MikeCC

    Free Member
    Sep 25, 2013
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    Interesting concept and potentially good value compared to traditional charter. Assuming you've posted here in relation to UK market, to attract UK customers you need to get website written in natural English, not translated French. I don't know enough to say whether good English helps with search results, but maybe.(eg I wouldn't use the word 'tenant' - sounds more like a non-moving boat rental customer).

    Same on language for press releases to UK media. It's a good enough scheme to get press coverage with the right approach. There are a few good UK boat industry PR companies. And do take a stand at Southampton Boat Show or even some of the smaller shows.

    You could look at areas with your best concentrations of boats available and do some SEO/PPC work on promoting those areas with the expectation that customers will find something they like. So at the moment, you don't appear in a search for 'Brittany Yacht Charter' (although you do if you add 'samboat', so at least Google does know you're there).

    For UK boaters, referring to a 'licence' is confusing. Better to refer to specific RYA certificates (but they are not qualifications) or ICC. You could also be more clear about what experience or training sailing yacht customers should have.

    So in other words, for the UK market, the problem might be in the detail.
     
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    DaisyJane

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    Jun 1, 2018
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    I need to post a press release (tourism) for a trekking company that is offering a free trek to someone who they are then going to follow on their "journey" before, during and after - can anyone help me find the avenues to getting the release infront of the right people? thanks
     
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    Paul Carmen

    Business Member
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    Jan 27, 2018
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    Newport Pagnell
    insiteweb.co.uk
    @DaisyJane This should be a new thread really.

    What & who are the right people?

    What customer/market research have you carried out & where do your customers find information?

    What's your budget to get the press release visible, as realistically that will determine who will see it?
     
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    DaisyJane

    Free Member
    Jun 1, 2018
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    50+ even mix men and women. Interests: walking, outdoors, holidays. Customers find US through ad words, and find out their info from broadsheets, the daily mail travel, saga and other retirement forums, travel sites and walkin/hiking web portals
    the budget is my time +£200!!!! Hence having to ask for help instead of pay
     
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    Paul Carmen

    Business Member
    Business Listing
    Jan 27, 2018
    871
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    431
    Newport Pagnell
    insiteweb.co.uk
    The bigger PR sites/agencies (newswire, PRnewswire, pressat.co.uk in the UK & a few others) have packages (over £200) that do get syndicated out to real journalists & news sites, but unless it's a really exciting story, or a slow news week, it's usually difficult to get much traction unless you have the contacts to follow up & do some outreach yourself.

    There a few free & cheap PR sites but they're a bit of a waste of time, you get a backlink, but no PR/journalist coverage with most. It may be you have to use these & do some manual outreach to relevant websites, newspapers, magazines etc.
     
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    DaisyJane

    Free Member
    Jun 1, 2018
    9
    1
    The bigger PR sites/agencies (newswire, PRnewswire, pressat.co.uk in the UK & a few others) have packages (over £200) that do get syndicated out to real journalists & news sites, but unless it's a really exciting story, or a slow news week, it's usually difficult to get much traction unless you have the contacts to follow up & do some outreach yourself.

    There a few free & cheap PR sites but they're a bit of a waste of time, you get a backlink, but no PR/journalist coverage with most. It may be you have to use these & do some manual outreach to relevant websites, newspapers, magazines etc.
    Many thanks Paul
     
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    OliviaCaitlin

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    May 31, 2018
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    Well for a boat rental business i have two plans to make it more profitable. 1) If you want to increase earning use your business for promoting other business like from advertisement. You can earn good money with this. 2) If you want to grow your business or increase sales then your should list your business to all the listing websites. Plus you can contact travelling websites to give complementary package with their holiday packages. you can also use Paid advertisement on Facebook and google adwords.
     
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    DaisyJane

    Free Member
    Jun 1, 2018
    9
    1
    Well for a boat rental business i have two plans to make it more profitable. 1) If you want to increase earning use your business for promoting other business like from advertisement. You can earn good money with this. 2) If you want to grow your business or increase sales then your should list your business to all the listing websites. Plus you can contact travelling websites to give complementary package with their holiday packages. you can also use Paid advertisement on Facebook and google adwords.
    all done thanks
     
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    K

    KindaichiShota

    Different companies or products have different strategies.
    But I would like to share what I do for my strategies.

    - Sell the benefit, not a comparison.
    It's all about highlighting what makes you different. There are three major ways:

    • Cost (better than the competition)
    • Quality (you’re better)
    • A combination thereof (offer the better value)
    Product or service that is cheaper or more effective than that of another business, but that doesn’t say how much better you are going to make the customer’s life. Selling is about the benefit. A comparison may highlight the features you offer, but you are always selling benefit.

    - Listen to your customer.
    Its most important to listen to them. A good seller or service provider or any company should listen to enlarge the business. The customer may at times defy logic, but they are always right.

    - Market your product before it’s ready.
    Some businesses wait until their product is perfect before they do any marketing or awareness campaigning. That can be a costly mistake. Many businesses expect to sell their product as soon as it’s ready. But if no one knows about it, then demand will start at zero until you undergo a marketing campaign to build brand awareness for potential customers. It’s better to do preemptive awareness campaigning, even if it’s minimal, to let potential customers know your product is coming.

    - Advertise from multiple angles.
    As mentioned above, it’s good to test multiple marketing channels and ideas to see what works best. Often, it’s not any one thing but a combination of all of the above. When your customer hears you on the radio, sees you in a search engine result, and then finds you mentioned in a blog they like (content marketing), they start to accept your brand as a solid, dependable, known entity. They may not have the need for your product or service immediately, but when they do, it will be your name that comes to mind instead of a competitor’s. For example: Now a days people are highly committed with social media. Select the most popular one and target your audience. Then you can open your product or service page and can advert there by providing many offer's like this :

    BMW X 2014 For Sale.

    Or you can select any other pattern and can do schedule post which will be done automatically.
    Add few more details is you like.
    By doing this your post or add will spread largely in a short period of time and people can check or visit your product or site if you have.
    Also try to do marketing locally also if also have audience there to sell also by many small banners or posters etc.

    - It’s always time for PR.
    When you do traditional advertising, it’s your marketing material selling your product. When you do PR, or have a member of the press or a media house that covers your industry talk about you, it’s brand building and endorsement. Some people call it landing-page flair or credibility building. If your company is featured in Mashable or The Wall Street Journal, you’d be silly not to put that paper’s name on the front of your company's website. Even if your company was only mentioned by way of a quote from your CEO, you are still “as mentioned in The Wall Street Journal.” When customers see that publication’s name next to your company’s name, it builds credibility.
     
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    TamaraA

    Free Member
    Aug 31, 2018
    18
    0
    Hello everyone,

    I work for a company called SamBoat that facilitates peer-to-peer boat rentals. After implementing our marketing strategy, I still feel there is so much more we can do. I was hoping to hear some recommendations or successful strategies that have worked for you in the past. Looking forward to hearing your responses. Thanks in advance!
    I strongly believe in Internet marketing. So you could create an Instagram account, facebook group or page and work on local events.
     
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    rezzer

    Free Member
    Dec 7, 2013
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    Are you using retargeting on both AdWords and Facebook. This alone has helped many companies. If may work for you too.

    Then do you know your conversion rates on the website?

    Find out where the visitors are clicking the most, which pages... then A/B test each of those pages and use the best-performing pages.

    Increasing conversions just 1-2% on each page will see dramatic changes. The compound effect.
     
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