Manufacturers warranty on goods bought from auctions.

[Aliandra]

Does anybody knows - if we buy new (unused) domestic appliances from auction (for example John Pye) are they still has a manufacturers warranty.
We recently bought a Samsung dishwasher, it was new, with all paperwork, quite expensive. We sold it but our customer complained that it doesn't work properly. He tried to register warranty with Samsung and it went through, they sent engineer to fix it but he couldn't so they (Samsung) offered them to replace it.
But at this point I started to worry - How it can affect us as seller etc. Please could you share any experience. Thanks in advance.

 

[Gecko001]

Your customer got a new machine from Samsung. It did not cost you anything I presume. What is the problem?

 

[alwaysinamess]

If I was worried as I used to do this all the time I would just make myself / wife partner / whatever a vat invoice from my ltd company or get a mate to do one from his, i

If you worry then sell it as seen or with no proof of original purchase or what ever, shave the serial numbers off if it bothers you

 

[Gecko001]

So OP are you worried that Samsung will stop supplying you when they find out that you are selling auction-bought Samsungs as new?

 

[alwaysinamess]

So OP are you worried that Samsung will stop supplying you when they find out that you are selling auction-bought Samsungs as new?

I had a similar issue with a bluechip, but worked it out, people jut worry for no reason these days, but for a different reason and I just forwarded the invoices from the cheaper company to the blue chip and they saw it was above board and let it go....and helped with renegotiation of pricing.

 

[Chris Ashdown]

Interesting, Normally your contract is with the seller who is responsible under trading standards but the warrantee is another matter than fit for purpose

Interested to see how auction effects your rights if any

 

[paulears]

If you buy from an auction, then the goods are second hand, even if never used. Warranties are rarely transferable to 2nd owners, although many manufacturers, who offer extended periods of cover often restrict it to parts, and you pay for labour. Your customers buy from you - so you stand the warranty. If the manufacturer helps, that's a bonus.

I wanted to buy an expensive audio product from Yamaha. Yamaha UK said they didn;t support that model. So I imported it from Germany. Yamaha UK made it VERY clear they would not be able to offer any service or parts support whatsoever.

 

[fisicx]

If the appliance was brought from an auction and had never been registered Samsung (or whoever) will have no record of who brought the appliance. Does it not follow that when the new owner registers the appliance the warranty will kick in?

 

[Gecko001]

Once again sorry about the off-topic content of my last post, I hope I have contributed to the topic of the thread with my other posts that were not replies to a certain other poster.

 

[paulears]

Interesting point on registering the warranty. If the registration is the first one, then as far as they're concerned the warranty will apply. With auctions there is always the bit in the contract about warranties real or implied, but where a manufacturer wishes to keep in the loop - as in white goods mostly, might be ok?

 

[Gecko001]

Isn't this is a case of who the warranty is assigned to? I know that in the case of damp proofing warranties for houses the warranty is not usually automatically assigned to the next owner if the house is sold before the warranty expires. It depends on the warranty documents as to whether the warranty can be assigned to subsequent owners of the property and if it can what needs to be done by the new owners to ensure that it is assigned.

In this case it is an appliance not a house, but the same legal principles should apply I should have thought, The OP perhaps needs to check the warranty documents if they are available to him/her to see how warranty can be assigned to his/her customers with auction-bought unused appliances or in fact to see if they can be assigned at all.

 

[RockPaperCopy]

Your customer had a lot of luck getting 2nd / 3rd hand appliance replaced by manufacturer, but I do not think that is norm - it just shows the samsung doesn't look for obstacles when repairing, so kudos to them. They might as well have asked for an original purchase receipt which would feature a different name. You, as a seller of auction goods need a clause that you are not responsible for any faults, and items are sold as they are - which auction house does certainly have. You do not want to take responsibility if they haven't originally tested the appliance?