IT Support hourly rate and Remote and Telephone support Pricing??

[Jimbob738]

Hello everyone my is Jamie, i am the director of a well established IT Support business in the east-midlands i came on board as director as of October 2018 and have set to work trying to move things forward and improve the business.

The pricing that is currently in place that my business partner has been working to for the last 13 years for ad-hoc onsite IT support is £37.50 ph +VAT.
Remote and Phone IT Suppoprt he has priced at £15 per computer per month with no provision for any on-site support time if needed.

obviously i am fully aware this pricing is well out of touch with modern day prcing and i have tasked myself with changing these prices accordginly, if the Local Mechanic who reparis our cars can charge £72ph then i think ours should be more around £75ph +VAT for AD-Hoc support services for a microsoft/apple Certified engineer maybe more i dont know (want to stay competitive and not outprice us) ?

not really sure what we should be charging per PC/User support i would have said around £35 per PC and possibly depending on the amount of PC/Users in question include some small amount of onsite time if needs be?

Thoughts please would be appriciated.

Kind Regards
Jamie

 

[AllUpHere]

You need to do some proper research, or have someone who knows what they are doing carry it out for you. What a mechanic charges is in no way relevant, and actually makes more of a point that you should be charging much less.

 

[Jimbob738]

You need to do some proper research, or have someone who knows what they are doing carry it out for you. What a mechanic charges is in no way relevant, and actually makes more of a point that you should be charging much less.

yeah thanks for your input

 

[AllUpHere]

yeah thanks for your input

You're welcome.

 

[fisicx]

not really sure what we should be charging per PC/User support i would have said around £35 per PC and possibly depending on the amount of PC/Users in question include some small amount of onsite time if needs be?

Surely it depends on what you are doing for the money. What sort of organisations use your services? Is this an adhoc cost or a regular payment? Do you charge mileage? What's the ration of on to off site work? Is it software and hardware? Do you do network support?

As @AllUpHere suggests, you need to get someone in who can do a full cost analysis.

 

[AllUpHere]

Surely it depends on what you are doing for the money. What sort of organisations use your services? Is this an adhoc cost or a regular payment? Do you charge mileage? What's the ration of on to off site work? Is it software and hardware? Do you do network support?

As @AllUpHere suggests, you need to get someone in who can do a full cost analysis.

It's much more about analysing the market, than the costs. As I suggested above, if you are working on a 'cost plus' basis, a mechanic should be charging much more than IT support.

 

[Mr D]

Look around at what competitors are doing and charging to give a benchmark. Then either improve on them and charge more or offer less and charge less.

More importantly keep existing customers.

 

[Jimbob738]

Look around at what competitors are doing and charging to give a benchmark. Then either improve on them and charge more or offer less and charge less.

More importantly keep existing customers.

This is what i have done so far i have rang around certain local companies offering the same/similar IT services and the Ad-hoc rate appears to be around £75ph, most of our customers are on monthly retainers of whom i have approached and explained that we will be increasing prices in the near future.
we fully inted to keep our existing clients i will talk to them all on an induvidual basis and approch them all with revised options to suit there business.

i agree more market research is needed i will approach someone i think may be able to help me soon.

thank you

 

[KM-Tiger]

most of our customers are on monthly retainers

So for those customers it's a peace of mind purchase rather than a distress purchase.

You could increase that monthly sum, particularly if you offer improved peace of mind, perhaps a discount on on-site rates and/or a priority response time.

If you whack up the ad hoc on-site rates, then try and use that as leverage to convert them to monthly retainer customers.

 

[Jimbob738]

So for those customers it's a peace of mind purchase rather than a distress purchase.

You could increase that monthly sum, particularly if you offer improved peace of mind, perhaps a discount on on-site rates and/or a priority response time.

If you whack up the ad hoc on-site rates, then try and use that as leverage to convert them to monthly retainer customers.

Good advice thank you