Is there a premium parcel delivery service for small businesses?

[Mr Dibb]

I appreciate that the market is typically geared towards lowest cost possible, however a lot of my orders are distressed purchases and customers are not happy with delivery delays - particularly when the reasons are quite pathetic.

We have used pretty much all the carriers over the years and they are all the same.

We are willing to pay more for better service because the time it costs sorting issues is just too much. When I mention this to the delivery reps, they typically just charge more and put us on the standard (crap) customer service call centres.

I recently found out about UPSs PCA program, but they say is it for large businesses only.

Does anyone else offer such a program for small businesses?

 

[fisicx]

Royal Mail do next day deliveries.

 

[JEREMY HAWKE]

In my view APC offer a better customer experience at the moment but some business owners on here have highlighted a less that expected service in a few areas They are all good and bad

We offer a same day service where our customers delivery points are absolutely delighted but it costs a lot of money and there really is no in between
Its worth remembering that your competitors wont be able to offer a better delivery experience because they dont exist and are in the same boat as you

 

[japancool]

Royal Mail do next day deliveries.

Approximately 77% of the time, anyway.

 

[Martin Patfield]

What size(s) are your products?

 

[pentel]

In my view APC offer a better customer experience at the moment

I would agree with this.

 

[DontAsk]

Approximately 77% of the time, anyway.

Which service are you referring to?

 

[JEREMY HAWKE]

Which service are you referring to?

The operation with the 33% failure rate

 

[japancool]

The operation with the 33% failure rate

23%...

 

[AlanJ1]

Pay for a next day premium. IE Next Day Before 10am?

 

[Mr Dibb]

What size(s) are your products?

Shoe box size

Pay for a next day premium. IE Next Day Before 10am?

We have tried this, and while it cuts down on the "out of time" fails, there is still a fairly high failure rate - and CS have the same "fob them off" attitude.

 

[scstock]

I've been very happy with DPD for a number of years - very few problems at all. The one-hour delivery window with options to re-arrange works well. They are not the cheapest but it's worth it for us.