R
We've used the self-hosted version of http://www.phplivesupport.com/ for ~+10 years now, the nice thing is there is no limit or additional costs associated with number of websites or seats/operators. One off cost and fully compliant with safe-harbour/privacy and cookie usage.
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If you use Zopim, remember to update your privacy policy (you have one right) and that you stay the right side of the cookie and safe harbour obligations, they seem to have done a reasonable job of addressing this (apart from them being a US company and subject to US controls):
https://support.zendesk.com/hc/en-u...ons-regarding-the-EU-US-Safe-Harbor-Framework
https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/CookieLawAPI-js.html
https://support.zendesk.com/hc/en-u...ons-regarding-the-EU-US-Safe-Harbor-Framework
https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/CookieLawAPI-js.html
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As others have said, Zopim is free for one user. We have used it for over a year and it is really good except if I don't interact with it for more than a couple of hours, it seems to disconnect so I have to force reconnect - we have an old website so it might be only an issue for us.
I don't find it intrusive on my mobile - it acts differently and stays at bottom unless customer clicks and then it opens a new window.
We have found it very worthwhile. We think sometimes a customer would leave the site - eg because they are not sure which dog wetsuit size they need for a breed, but with Zopim, we can help.
The other good thing is when we are offline, it offers them the chance to leave a message - without looking for email/contact info. Quite a lot of people use this and we can call them back next day.
Hope this helps.
I don't find it intrusive on my mobile - it acts differently and stays at bottom unless customer clicks and then it opens a new window.
We have found it very worthwhile. We think sometimes a customer would leave the site - eg because they are not sure which dog wetsuit size they need for a breed, but with Zopim, we can help.
The other good thing is when we are offline, it offers them the chance to leave a message - without looking for email/contact info. Quite a lot of people use this and we can call them back next day.
Hope this helps.
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http://www.imsupporting.com/
Run by a member here and a really nice bloke. And because it's UK based support is excellent.
Run by a member here and a really nice bloke. And because it's UK based support is excellent.
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If you have an ecommerce site I would say it is a must really to have a chat tool.
We use livechatinc.
We have used it for over a decade and works great.
We not only offer it as a a sales tool for enquiries.
We also offer 24x7 support via instant live chat.
Our customers love it.
We actually interviewed an expert about this.
You may find it interesting.
Benefits of using Live Chat on Your Website
We use livechatinc.
We have used it for over a decade and works great.
We not only offer it as a a sales tool for enquiries.
We also offer 24x7 support via instant live chat.
Our customers love it.
We actually interviewed an expert about this.
You may find it interesting.
Benefits of using Live Chat on Your Website
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We use Zopim and i can 100% recommend it! I've been using it on various sites for the past few years, they offer a free single user version and there's a great app available too!
The best thing about it is the installation, you include a few lines of code to the <head> tags on your site then control the settings through the Zopim admin panel.
By far the best i have used!
The best thing about it is the installation, you include a few lines of code to the <head> tags on your site then control the settings through the Zopim admin panel.
By far the best i have used!
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My only 2 pence to input here is be careful with what you implement (this is from an end user perspective):
# I find the things popping up and asking me if I wan't help or to chat about something very annoying and if it's overly intrusive I will leave the site. Make it a link at on the side of the page or in the menu that someone can go looking for rather than have it shoved in their face.
# What is a hundred times more annoying is deciding to use them and it being obvious you are chatting to a robot who will rarely get you information you want. If I find that I'm off to another website.
Now that's just me, but I've never used a live chat option that didn't fall over at the second hurdle above.
Everyone else may love the things. I could be just a grumpy, impatient middle aged fart
# I find the things popping up and asking me if I wan't help or to chat about something very annoying and if it's overly intrusive I will leave the site. Make it a link at on the side of the page or in the menu that someone can go looking for rather than have it shoved in their face.
# What is a hundred times more annoying is deciding to use them and it being obvious you are chatting to a robot who will rarely get you information you want. If I find that I'm off to another website.
Now that's just me, but I've never used a live chat option that didn't fall over at the second hurdle above.
Everyone else may love the things. I could be just a grumpy, impatient middle aged fart
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0
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