Importance of Design to Website Success

fisicx

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They didn't spend much time on design on that site. It's a right old mess.

And whilst design is important for first impression, it really all depends on what you want to achieve. For example, hero images seem to be all the rage and designers spend a lot of time on making the homepage look pretty but all that effort is wasted if you land on an inner page. This is where that article fails - it doesn't look at how people use internal pages or arrive from an advert and so on.

And the number in the report don't make a lot of sense. 50ms to form a design opinion means little if it takes 2.6 seconds to find the main influencer. If within the 2.6 seconds you have hooked the visitor into finding out more then the design becomes far less important.

An interesting read in any case
 
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What a load of rubbish, its hard to know were to start.

1) 50ms to make a first impression? Web pages load in stages, so within the first 50ms of something appearing on the screen, most webpages will not be fully loaded, so your impression is not based on the page, but on the first elements to load. Plenty of pages haven't loaded fully in 500ms. Or are they assuming that people don't start looking at a site until its fully loaded?

2) People like sites that look like sites they like. Hardly news.

3) What webpage is this? People spent an average 38 seconds looking at it?
  • The institution’s logo. Users spent about 6.48 seconds focused on this area before moving on.
Who on earth spends nearly 7 seconds looking at a logo? try it, its a long time.
  • The main navigation menu. Almost as popular as the logo, subjects spent an average of 6.44 seconds viewing the menu.
  • The search box, where users focused for just over 6 seconds.
6 seconds looking at a box, but not searching, what were they doing.
  • The site’s main image, where users’ eyes fixated for an average of 5.94 seconds.
  • The site’s written content, where users spent about 5.59 seconds.
At 250 words per minute, adult average that is 25 words of which they'll comprehend 15, so much for all that content.
  • The bottom of a website, where users spent about 5.25 seconds.
And why all the staring at the logos, etc if they made their mind up after 50ms?

The last paragraphs about framing and bias are useful, but hardly groundbreaking.
 
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webgeek

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I believe that, after the above-the-fold segment loads, people do quickly make opinions. Google research shows 17ms is all it takes to get at least a part-formed opinion. If it doesn't look like you hoped/expected/can deal with, odds are you're either going to bounce (and not spend all that other time on the logo, nav, etc) or you're going to try and glean information with absolutely no intention of buying anything.

Personally, I'm spending a disproportionate amount of time on the messaging as compared to the visual stunningness (is that even a word?) of a site. Both are important, but it seems one gets overlooked somewhat.
 
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fisicx

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17ms?

Under 2/100 of a second? That just doesn't make any sense considering evenfast loading sites take longer than that to get anything on the screen.
 
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MaureenP

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Mar 28, 2016
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Design and content, both are major players for website success but if the design is not good, user will immediately leave the website without reading the content. So as per user prespective, design plays 75% and content plays 25% role in the website success. But for SEO point of view, content plays 70% and design plays 30% role in website scusess.
 
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fisicx

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Are those just random numbers?

In any case 'design' is nebulous and ill defined. Everything is designed. Even the most horrible sites are designed. And content has everything to do with conversions. All the design does is keep the person on the site long enough to get them to read the content.
 
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MaureenP

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Mar 28, 2016
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Are those just random numbers?

In any case 'design' is nebulous and ill defined. Everything is designed. Even the most horrible sites are designed. And content has everything to do with conversions. All the design does is keep the person on the site long enough to get them to read the content.

Not, random numbers but as per user point of view, I felt that. True that if the design is good then only user will read the content and then only you can improve conversion ratio if site is the business site.
 
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Alan

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    The calculations ( e.g. 6 seconds looking at a logo ) are based on mouse movement heatmaps - which make the strange assumption people point their mouse at where they are looking.

    My instinctive reaction on a web page loading is to move my mouse just above the nav menu line top left - guess what most logos are there.

    I don't then move my mouse whilst reading, until I want to click off - e.g. on the nav or search bar
    and guess what the mouse stays there.

    On a mobile, fingers are only used for scrolling, I don't read with my fingers.

    Heatmaps are a load of b*ll*cks.

    The only way to really measure this is with proper lab gear - and then you are in an artificial environment with small samples.

    Not sure is it was covered in the article as I didn't read it, the design of the site put me off - in about 2 seconds :)
     
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    justinaldridge

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    We work with a few creative agencies and their website designs are stunning. But, we find that time and time again the websites look amazing but they are often difficult to convert traffic to leads.

    Simple websites work best. Good images, fast loading pages and logical routes through the site with clear calls to action.

    I spent 3 hours last week watching videos of people on one of our websites and I was stunned as to what they were doing. We thought it was a lovely looking site but when it went live the conversions dropped dramatically and the videos revealed why.

    Every website is different but often design gets in the way of making sure the website is well placed to generate traffic and then convert it to leads/sales.
     
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    Alan

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    There is a massive difference between aesthetic design and practical design.

    The art of design is matching the deliverables to the objective.

    If the objective is to create a work of art, lets take buildings as the example, you design Barcelona's Sagrada Família, but if you want to process 32 million people onto a quarter of a million flights a year, you design Terminal 5.

    People confuse design with art.
     
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