Separate names with a comma.
Discussion in 'Green Business' started by proglobalmarine, Aug 22, 2017.
How we can provide 24/7 support to customers, in case of startup marine consulting company?
Operate 12 hour shifts 7 days a week..
The options that we use for 24x7 support are our Email based ticketing system : Vision Helpdesk
And our livechat software Support.
go for email system or reroute your landline to a mobile depending on how many service request you have.
Why do you need to provide 24/7 support?
You could perhaps outsource it on hours outside office hours. Have you thought about this?
There are call centres that will take details from customers outside your normal hours (call forwarding or out of hours number used) then follow your instructions on screen.
Including calling you if the call meets the conditions you set for that.
We need more than a single sentence to help with that question. Why does a consulting company you need to provide 24 hour support? What kind of support? How many requests are likely? Where from?
It depends on how many resources you have for 24/7 customer support. You can just write on your site that every customer will get a reply within 12 or 8 hours, it can be good as well. But your staff will have to manage to reply exactly within 12 hours, no later. It is better to do like this, because customer is warned, when he gets an answer.