How we can provide 24/7 support to customers?

Discussion in 'Green Business' started by proglobalmarine, Aug 22, 2017.

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How we can provide 24/7 support to customers, in case of startup marine consulting company?

  1. through mobile

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  2. through apps

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  1. proglobalmarine

    proglobalmarine UKBF Newcomer Free Member

    1 0
    How we can provide 24/7 support to customers, in case of startup marine consulting company?
     
    Posted: Aug 22, 2017 By: proglobalmarine Member since: Aug 22, 2017
    #1
  2. Virtual Reality Hire

    Virtual Reality Hire UKBF Contributor Free Member

    82 17
    Operate 12 hour shifts 7 days a week..
     
    Posted: Aug 22, 2017 By: Virtual Reality Hire Member since: May 20, 2016
    #2
  3. webhostuk

    webhostuk UKBF Ace Full Member - Verified Business

    1,384 167
    The options that we use for 24x7 support are our Email based ticketing system : Vision Helpdesk
    And our livechat software Support.
     
    Posted: Aug 22, 2017 By: webhostuk Member since: Jul 26, 2009
    #3
  4. TLT Property Management

    TLT Property Management UKBF Contributor Free Member

    31 1
    go for email system or reroute your landline to a mobile depending on how many service request you have.
     
    Posted: Sep 5, 2017 By: TLT Property Management Member since: Sep 4, 2017
    #4
  5. Peter Bowen

    Peter Bowen UKBF Enthusiast Free Member

    853 230
    Why do you need to provide 24/7 support?
     
    Posted: Sep 5, 2017 By: Peter Bowen Member since: Jul 2, 2007
    #5
  6. TomJ83

    TomJ83 UKBF Regular Free Member

    367 75
    You could perhaps outsource it on hours outside office hours. Have you thought about this?
     
    Posted: Sep 5, 2017 By: TomJ83 Member since: Aug 30, 2017
    #6
  7. Mr D

    Mr D UKBF Legend Free Member

    18,409 2,123
    There are call centres that will take details from customers outside your normal hours (call forwarding or out of hours number used) then follow your instructions on screen.
    Including calling you if the call meets the conditions you set for that.
     
    Posted: Sep 5, 2017 By: Mr D Member since: Feb 12, 2017
    #7
  8. cjd

    cjd UKBF Legend Full Member - Verified Business

    15,449 3,074
    We need more than a single sentence to help with that question. Why does a consulting company you need to provide 24 hour support? What kind of support? How many requests are likely? Where from?
     
    Posted: Sep 6, 2017 By: cjd Member since: Nov 23, 2005
    #8
  9. RickiRick

    RickiRick UKBF Contributor Free Member

    40 3
    It depends on how many resources you have for 24/7 customer support. You can just write on your site that every customer will get a reply within 12 or 8 hours, it can be good as well. But your staff will have to manage to reply exactly within 12 hours, no later. It is better to do like this, because customer is warned, when he gets an answer.
     
    Posted: Oct 25, 2017 By: RickiRick Member since: Oct 24, 2017
    #9
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