How to start a kitchen design business?

Schott82

Free Member
Dec 15, 2017
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Hi,

I have kitchen design experience and loved my job but hated the company I worked for. I have since left that job but really want to start my own kitchen design business.

I have read threads on tradesmen starting out by using places like Howdens but I am looking for advice on how to start out with a designers background.

I have designed and project managed 3 kitchens through my own sole trader business and made a few £s which is encouraging but in truth I kinda did these on the hoof. On a positive note I did gain great experience dealing with problems on site, a side I have never dealt with previously and I have to say I really enjoyed it. Yes there was a problems (none mine - delivery issues) but I dealt with them fast and the customer was happy!

I want to start off small (well presented mock up in my garage with sample doors and worktops etc) and do home visits for design. I don't have the funds for a showroom but this may come in year 3 if all goes well.

I'm just looking for any advice on how best to start out in this way, any recommended suppliers, hints, tips, etc etc.

Thanks in advance,
Scott
 
I have a very close friend (old school buddy from waaay back - about 49BC!) who did exactly what you are trying to do and the following is based around what he has told me.

All the kitchen fitters I have come across use the same (or very similar) carcasses, units, handles, appliances and surfaces. This is OK at the Wikes/B&Q end of the market, but that is a very thankless end to fight in, as it is far too price-sensitive, i.e. little or no profit!

Your number one priority has to be a good and professionally built website, featuring professional photographs of kitchens that you have built. Never ever skimp on photographs and never imagine that, just because you are the proud owner of a DSLR, you can take good photos of kitchens. (I used to labour under that impression, because I have worked as a professional film and TV cameraman.) Trust me, product photography and stills photograph in particular is a completely different discipline and uses completely different lighting and composition and is a discipline that very, very few really master. And to top it all, kitchens are very hard beasts to photograph well!

You will also need some printed literature, nothing too fancy, but again featuring work that you have completed.

Stick your message and links to your website, etc. all over places like Gumtree and any other local listings.

Offer the punter things that they cannot get elsewhere. For example, I have a proper catering sink in my kitchen at home. It is a large 2.4m double sink with double draining board from Nisbets and I have put simple white doors and shelving below this with sexy wooden handles. Not only is is extremely useful, but it is the focal point of the kitchen.

When designing the kitchen, offer the punters things like wood-burning stoves and different types of hobs (e.g. mixed halogen and induction). Also, many people look at professional kitchens on TV, with drip-free hose-taps, griddles, Salamanders and deep fryers with envy and of course never see anything like that in any kitchen showrooms. Offer them the ability to build stuff like that into their kitchens (if that is what they desire!)

Most domestic kitchenware and appliances are pretty useless. They sort of work, but not properly. Offer or advise that the punters opt for decent stuff. Air extraction systems that are silent, dishwashers that do a full load in half-an-hour, ovens that do both air assist and air only baking, gimmick-free refrigerators that are totally silent - whatever they put into their kitchens has to be a joy to use, not just when it is new, but in ten years time!

Cover and advise on everything. Floors, walls, electrical installation, heating, water and air, the lot. Lighting is very, very important! Our kitchen has 20 power points and nearly all of them are in use.

Very often, the entire room needs to be renovated and/or made suitable for a kitchen and you should be able to cover all that kind of work. New water and drainage lines, electrics have to cover 30 amp hobs and ovens and other circuits for fridges, fryers, grills and coffee machines, as well as a parking space for mixers, blenders and all that stuff.

Every kitchen you build should be your salesman for years to come.
"Oh Henrietta, where did you get that sink? And I just love your wood-burning stove!" says Henrietta's friend June.

"Ah!" says Henrietta. "There's a chap called Scott and he sourced and installed everything for us. He even made this fitted shelving unit that you can pull out and it turns into a serving trolley! Oh and have you seen this clever unit here - it just pulls out and can hold enough wood for the stove for three days! He also made this incredibly clever space here, where I can leave all the blenders and mixers plugged in, so I don't have to go digging them out of a cupboard and fiddle about with plugs and sockets!"

June now wants a new kitchen and on Henrietta's recommendation, she comes to you! Only she wants everything hidden (because she saw something like that on 'Grand Designs'!) and she wants things to rise up out of a central island as if they are models on Thunderbirds! And before you know it, another kitchen is helping to sell your services!

According to my friend, selling kitchen design and fitting is like a ketchup bottle - first nothing comes and then a lot'll!

My friend also offers his clients an annual cleaning and decorating service. Kitchens get manky and start to look tired after a year or so and most families do not want to redecorate and deep clean the kitchen and muck about with changing neon tubes and LED lights leading up to Christmas, any more than they want to service their own cars and do an oil change themselves. His guys come in at nine and by five o'clock, the walls and ceiling have been repainted, the floors are spotless and lights and other fittings have been cleaned and/or replaced.

But he does have a showroom.
 
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Schott82

Free Member
Dec 15, 2017
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Hi guys,

Thanks for your advice that is all very encouraging. I was planing on offering the entire package with the final decor etc but never thought of an annual refresh!

Would you know of any suppliers I could contact? The company I worked for manufactured all their own units so I'm a bit stuck for who would be a good, reliable supplier or suppliers.
 
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Hi guys,

Thanks for your advice that is all very encouraging. I was planing on offering the entire package with the final decor etc but never thought of an annual refresh!

Would you know of any suppliers I could contact? The company I worked for manufactured all their own units so I'm a bit stuck for who would be a good, reliable supplier or suppliers.
Hi I know International Decorative solutions can provide you with worktop and laminate not sure about casing, good luck
 
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I would start attending some trade shows and begin to build up contacts. (https://www.kbb.co.uk/exhibitors)

Google the words "kitchen carcass trade supplies" produces plenty of results and I would combine some of those with some a 'Stig-with-a-wood-shop' in Poland for the sexy frontages and/or handles.

You need to have a good all-round view and understanding of the kitchen fittings market, before you venture out into the cruel world of commerce!
 
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My neighbour wanted a new kitchen a few years ago so he contacted several kitchen design companies who all told him what they wanted to sell him. Just one actually listened properly to what he wanted and came up with a design that incorporated all of his requirements.

Not only did he get the business but when he'd finished I liked it so much that I asked him to do something very similar for me
 
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fisicx

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Sep 12, 2006
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www.aerin.co.uk
I want to start off small (well presented mock up in my garage with sample doors and worktops etc) and do home visits for design. I don't have the funds for a showroom but this may come in year 3 if all goes well.
Are you going to fit the kitchens yourself? If not then don't bother with this.

What you need is:

Really high quality 3D imagery showing all the clever things you can do when you go to visit a client.

Lots of big glossy pictures you can take round to prospective clients.

Lots of samples you can take round to clients.

A good camera (not your phone) you can take round to clients.

Supplier catalogues you can show when you go visit the clients.

Can you spot the recurring theme here?
 
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Schott82

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Dec 15, 2017
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Hi, no I have no experience in fitting kitchens but I know a good joiner that does. He has fitted the kitchens I have done so far (only 3 but gota start somewhere I guess) and the customers are very happy + he is cheep! :eek:)

I was planning on creating the website, brochures, getting the suppliers, finding the business and doing the designs.

In my village there is the usual Homebase, B&Q and Howdens and 2 main independant kitchen showrooms, one doing the higher end German kitchens and the other just the usual stuff you see everywhere. I was thinking on buying the carcasses from one place and getting the doors made from a local specialist joiner firm that can offer literally 200+ different laminates, even a leather option! I thought this might be a cool niche market and set me apart from the rest offering almost infinite choice.

Would be interested to hear your thoughts guys?
 
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Schott82

Free Member
Dec 15, 2017
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Hi Savannah, no not yet. I started out as just general interior design but have found that I really enjoy kitchens design more that soft furnishings etc. When I had a kitchen design/sales job I got fantastic feedback from customers and would really like to make something if it!

To give the bigger picture, I was made redundant about a year ago after 10 years in the industry and at 35 years old want to give it a shot of having my own business before I miss the boat.

I really do value all your feedback positive or negative.
 
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Yeah, you need to be working on your branding first and the setting the tone to attract clients.

Definitely looking to a niche market or trending market will make you stand out. But make sure it's what your customers want. Think from a customers perspective! 'Old' is becoming the 'new' now :)
 
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Graphic Design, close! My company is Do More Design. Its a competition platform for start up businesses looking for an affordable logo, designed by students! We aim to help businesses off the ground as well as building up students commercial portfolio
 
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Dammy Adekoya

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Jan 7, 2018
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From experience, the best way to start up any design business is to, first of all have a website to showcase your talent and your experience. Then you go where your potential customers might be, in your case, it might be interior design agencies or some thing like that. You will have to show them your expertise through your portfolio website and through testimonials because you have to be better than everyone in your city at designing kitchen. One advice would be to brand yourself as The Kitchen Design Expert and to be confident that you really are so that when you approach people, you leave an impression of expertise.

Another thing you could do is, going up to the richest part of your town and give leaflets and brochures to people. It's going to be hard to find someone interested but eventually, you will.
 
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Noah

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Sep 1, 2009
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Somewhat tangential to your current plans, but here is an example of a Web site for a small bespoke furniture business that seems to be flourishing - not just kitchens, and they do do build & install themselves, but may be useful anyway. @The Byre 's post looked very helpful, and I can corroborate word-of-mouth marketing being primary in the long run : https://www.brownlowfurniture.co.uk/
 
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C

Caledonian TV

On the imaging side, I would absolutely concur with @The Byre - Find a good specialist stills photographer with specific experience of interiors; they won't be cheap, but at that end of the market they're what you need. - Likewise with things like graphic design, web design and coding etc... Good specialists work with each other and integrate well; Jack of all trades types are to be avoided at all costs!

On the project management side of things you probably need to build you own system and process for this (you can't go on winging it!) based around one of the recognised systems. - Personally I favour Prince-ii, and we've built our production management system around the bones of that - we're 'complaint and compatible' but not slaves to it if you know what I mean.

You might also want to pick a lawyer's brains in terms of sorting out some T&Cs for you and a contract base - again, ours is tied into to the PM system ensuring we get stage approvals and that we guard against (or at least are quite specific about who pays for) scope creep.
 
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Steve12

Free Member
May 25, 2018
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Starting a business and specializing in kitchen design can be an effective way to differentiate your business from those of other interior designers.
The more services you offer, the more latent consumers you can convert to actual clients and, finally, the larger your business will grow. Use all of your expertise and skills as a design professional to see which services you can add.
And you can also consider to addicting "Kitchen Greening" which involves helping clients make their kitchens more environmentally friendly and energy efficient. Submit commodities to home design blogs, websites and publications. Make your site more interactive by adding a forum, videos or a blog where you stimulate users to comment if you have a portfolio that is effective quite. And also contact the brand's public relations or marketing department to make your pitch.
 
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Lee Oakley

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May 21, 2018
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rip-forum-thread.jpg


The original poster left the building back in Dec 2017 and hasn't been back since so I think this should just be left to Rest in Peace now
 
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Abhinandan Jain

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Jan 8, 2019
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First of all plan your business properly with four major things.
1) Financial Plans
2) High-performance team plan
3) Plan of action for the first 3 months (Irrespective of your loss or profit.Then plan to overcome the mistakes which you have done in the first 3 months)
4) Partnership plans ( Make a partnership with some builders & Interior designers even if you are getting very less amount of profit it's fine.)
 
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