How to remind client about overdue payment?

[jedrzej.d]

How do you remind your clients about overdue payments?

 

[fisicx]

Email, telephone, text or letter. Depends on the client and the amount.

 

[james_firmsites]

We use xero so it automatically sends out reminder emails at set intervals. They get two reminders, first one slightly softer tone than the second one. Failure to pay after both reminders will result in our book keeper raising an urgent ticket in our support system (which effectively is a third and final email reminder) after a set time passes their service is paused.

But....you want to avoid where possible getting there in the first place. So I would suggest being very clear about your payment terms when you start business with someone new and if possible considering something like directdebit for frequent customers. We use this to put all ours on directdebit and it means we can take their regular payment and then upto £5k per month we can request on top, in which case they get an email saying something like " we intend to debit £XX from your account on Tuesday for invoice XXX" which makes things so much easier.

 

[Julia Sta Romana]

James is correct. It's better to put safeguards to prevent it from happening by being clear about payment. Another way you can avoid it is maybe by setting up an auto debit system for payments?

 

[james_firmsites]

Sorry forgot to mention we use gocardless for our directdebit as it's flat 1% and really helps control invoice payment

 

[TotalWebSolutions]

System based reminders sent before and after due date as well as manual courtesy emails and calls in case they hadn't seen the system ones.

 

[Vigilion]

It also depends on how overdue the payment is. If it is a few days a polite email, anything longer I would perhaps give them a call.

 

[Yana Yelina]

it should be an written official notice