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How important is it to have a landline number for a small business these days?

Discussion in 'General Business Forum' started by K0608, Nov 28, 2018.

  1. K0608

    K0608 UKBF Regular Free Member

    140 5
    Hi, I work from home (when 'in the office'), so we have a landline for our broadband, which is used for both work and personal use.

    I've put the BT landline number on our website, and used to have it set up so that the call would divert to my mobile if not answered in 15 seconds. Eventually, I decided that it would be easier if all calls were diverted to my mobile instantly, which is where I'm currently at.

    I'm now wondering how important it is to have a landline number, as it costs to have calls diverted (both the call diversion feature and the cost of the call to my mobile). I suppose the one pain is that the landline number is featured all over the place (all on-line), so would take a bit of effort to completely remove.
     
    Posted: Nov 28, 2018 By: K0608 Member since: May 22, 2017
    #1
  2. dotcomdude

    dotcomdude UKBF Regular Full Member

    253 31
    I would say that the absence of a landline number leads you to think you're not dealing with a 'proper' business.

    If you were selling new iPads for £50 I guess people would overlook that minor detail...
     
    Posted: Nov 28, 2018 By: dotcomdude Member since: Jul 27, 2018
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  3. Mr D

    Mr D UKBF Legend Free Member

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    Perhaps put an ansaphone on the landline and put on website landline number (ansaphone) and put your mobile number under it.

    Those ringing from a mobile may well ring your mobile direct.
     
    Posted: Nov 28, 2018 By: Mr D Member since: Feb 12, 2017
    #3
  4. GraemeL

    GraemeL Pain in the neck? Full Member - Verified Business

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    Mobile numbers are almost impossible to remember.
     
    Posted: Nov 28, 2018 By: GraemeL Member since: Sep 7, 2011
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  5. Mr D

    Mr D UKBF Legend Free Member

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    As impossible as any other phone number.
    These days I use the mobile phone and tablet to store important phone numbers in case I cannot remember them when needed. Previously we used a small notebook.
     
    Posted: Nov 28, 2018 By: Mr D Member since: Feb 12, 2017
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  6. Mark T Jones

    Mark T Jones UKBF Big Shot Full Member

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    I'd agree that remembering phone numbers is pretty rare these days (I don't actually know my business landline)

    To the OP; there is certainly some degree of judgement around businesses using only mobile numbers. The strength and impact of that judgement will depend on many factors incluing the nature of your business, and how you reach your target market.

    Until recently I used a service from Answer.co.uk with gave me a geographical number and call answering. Interestingly, when I told the caller that it was a remote service nobody batted an eyelid
     
    Posted: Nov 28, 2018 By: Mark T Jones Member since: Nov 4, 2015
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  7. Prime81

    Prime81 UKBF Regular Free Member

    100 15
    My husband bought a business landlines number and had his mobile. The only calls for the landing were salrs people. Most customers used the mobile. From a consumer point of view maybe a few years ago I would think a company may be a bit dodgy without a land line but not anymore. Many people have given up land lines other than for broadband and use mobiles instead.
     
    Posted: Nov 28, 2018 By: Prime81 Member since: Jan 23, 2018
    #7
  8. datahound

    datahound Computer & Telephones Buyer Full Member

    259 26
    I used to do the BT divert thing.

    I switched over to a company called Tamar Telecom.

    They ported our landline number onto their system and now charge me £5.99 inc VAT per month.

    I can receive calls to my landline on my mobile but I have to call out on my mobile.
     
    Posted: Nov 29, 2018 By: datahound Member since: Apr 22, 2006
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  9. Gordon - Commercial Finance

    Gordon - Commercial Finance UKBF Ace Free Member

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    Hard to say for sure whether it is important or not...but I certainly think a non-mobile number gives a degree of legitimacy. When its so cheap to get a VOIP number, it is totally worth it.

    I've been dealing with @cjd 's system again today (upgraded to an extra extension so that I could make and receive calls on my PC, and got an app on my mobile for outgoings) and I honestly couldn't recommend them highly enough. I only pay £2.40 a month and I have a geographical landline number that I can divert to any phone and that I can also make and receive calls on my PC. I was using their customer support a bit today as well and honestly they're amazing.
     
    Posted: Nov 29, 2018 By: Gordon - Commercial Finance Member since: Jun 26, 2017
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  10. Mitch3473

    Mitch3473 UKBF Regular Free Member

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    It depends...if you're a pikey flogging tarmac drives with lifetime guarantees then a land line is no good. If you want to tell people you're in business then a land line is good, you dont have to use it though, many dont and the mobile then takes over
     
    Posted: Nov 29, 2018 By: Mitch3473 Member since: Aug 25, 2011
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  11. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

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    If I were to buy a tarmac drive I would want to know physical address and landline to ensure that I wasn't dealing with men of straw.

    The same goes for anyone whose work involved coming into my home
     
    Posted: Nov 30, 2018 By: Ian J Member since: Nov 6, 2004
    #11
  12. leorujoel

    leorujoel UKBF Newcomer Free Member

    2 0
    Business and Landline numbers are part and parcel, you can also say that it is a bone of business as well. Such under circumstances where mobile or other communication sources not available you can go through landline for connected any one.
     
    Posted: Nov 30, 2018 By: leorujoel Member since: Mar 6, 2012
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  13. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

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    Is this one of those "rearrange the following into a well known phrase or saying" games?
     
    Posted: Nov 30, 2018 By: Ian J Member since: Nov 6, 2004
    #13
  14. Gordon - Commercial Finance

    Gordon - Commercial Finance UKBF Ace Free Member

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    A bone of business?

    Now I've heard it all..
     
    Posted: Nov 30, 2018 By: Gordon - Commercial Finance Member since: Jun 26, 2017
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  15. Mark T Jones

    Mark T Jones UKBF Big Shot Full Member

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    Rhyming slang:)
     
    Posted: Nov 30, 2018 By: Mark T Jones Member since: Nov 4, 2015
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  16. 14Steve14

    14Steve14 UKBF Enthusiast Free Member

    718 114
    I considered loosing the landline number for my business. It is just a phone line as I work from home and use the broadband from there. It hardly gets any outgoing use as most customers deal by email. Sales calls are about the only ones that call. I sat and actually read my mobile contract and it says that it should not be used for business use, so it may be worth checking yours first, if you care. I still use my mobile for most outgoing business calls as they are included in a package.
     
    Posted: Dec 2, 2018 By: 14Steve14 Member since: May 18, 2010
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  17. K0608

    K0608 UKBF Regular Free Member

    140 5
    Thanks for the replies. Having thought about it, setting up a new virtual number via Tamar Communications shouldn't be too difficult, and it works out pretty well, at £4.99 per month, and includes 2000 minutes to mobiles, diverts to more than one mobile, and missed call notifications can be emailed to me.
     
    Posted: Dec 2, 2018 By: K0608 Member since: May 22, 2017
    #17
  18. Andrew_NotJustTravel

    Andrew_NotJustTravel UKBF Newcomer Free Member

    1 0
    As mentioned I think it partly depends on your business and target market.

    When setting up recently I went for a local geographic number via a Voip provider. Gives that credibility without the expense of having a separate line installed.
     
    Posted: Dec 2, 2018 By: Andrew_NotJustTravel Member since: Dec 2, 2018
    #18
  19. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

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    I think it is still very important it is so cheap to get a landline transferred to a mobile that I don't understand why nobody would do it
     
    Posted: Dec 3, 2018 By: JEREMY HAWKE Member since: Mar 4, 2008
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  20. Chris Ashdown

    Chris Ashdown UKBF Legend Free Member

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    If people are worried about the costs of a geographical number then you must question their financial plans to run a startup company as its the most simple way of giving confidence to your customers, even though it can be meaningless in real terms as it may be voip

    So many startups fail, because they did not wait until they had the finances to do things properly at the start, but felt the need to rush into the new venture
     
    Posted: Dec 3, 2018 By: Chris Ashdown Member since: Dec 7, 2003
    #20