hihosting down 05/06/2019 19.06pm

[bigbuzzbelfast]

Seems for some reason Dan's hosting has been down for over 40 minutes now not like him not to respond to an email and it's a gmail address not one at his hosting company.

Sorry I was not looking I meant to say (see below silly me)
hihosting down 05/08/2019 19.06pm

 

[AllUpHere]

Do you mean today?

 

[estwig]

My site is down as well, problems are becoming par for the course.

 

[arnydnxluk]

Looks like they're aware of the issue as of 18:22 and are working on it:

"We are aware of a network issue at our UK location. Onsite techs are currently working to resolve the problem."

Edit: there's also an existing thread on this here.

 

[AllUpHere]

Seems for some reason Dan's hosting has been down for over 40 minutes now not like him not to respond to an email and it's a gmail address not one at his hosting company.

Sorry I was not looking I meant to say (see below silly me)
hihosting down 05/08/2019 19.06pm

I thought that's what you mean't. Would be a bit slap dash of you to be asking why your site has been down for 2 months.

 

[WESH.UK]

Seems for some reason Dan's hosting has been down for over 40 minutes now not like him not to respond to an email and it's a gmail address not one at his hosting company.

Sorry I was not looking I meant to say (see below silly me)
hihosting down 05/08/2019 19.06pm

Why would you email a gmail and not use secure online messaging tickets directly?
Is there no facility to be able to telephone straight away?

 

[arnydnxluk]

Why would you email a gmail and not use secure online messaging tickets directly?

I suspect that's because the client area is hosted on the same reseller server as the OP's website

If that is the case, it would not be ideal from a security point of view considering the type of data stored in WHMCS, but an awful idea when it comes to staying in touch with customers during downtime, especially considering there's no status page either.

This has been brought up on UKBF before but it seems that, disappointingly, nothing has changed. Luckily I'm not a customer!

 

[bigbuzzbelfast]

I suspect that's because the client area is hosted on the same reseller server as the OP's website

If that is the case, it would not be ideal from a security point of view considering the type of data stored in WHMCS, but an awful idea when it comes to staying in touch with customers during downtime, especially considering there's no status page either.

This has been brought up on UKBF before but it seems that, disappointingly, nothing has changed. Luckily I'm not a customer!

As you can tell I am a customer of Dan's and Dan is normally on the ball and very fast to re-act perhaps as I said in a previous post he has his customers spoiled that's why I was surprised that I as I said had not heard from him within a certain amount of time.

But rest assured there are also hosting companies who do not give the same amount of personal service that Dan does, I know I have been with them. No company will have 100% uptime as you know and on all occasions when it has happened to Dan the downtime has never been too long. Maybe I am just one of those impatient people.

Dan does let people know that there is another way to contact him and to be honest I'd prefer to wing off an email to him rather than having to sign in to a ticket system somewhere but that goes to show you the very personal service you get from hi-hosting.

 

[arnydnxluk]

I couldn't work with a hosting provider which doesn't provide pro-active updates during downtime. It's not much to expect to have a public status page hosted off-site with updates made during downtime, at the bare minimum. Hi Hosting's status page could even simply mirror the EZPZHosting one; zero effort and informed customers.

Each to their own though! If the current set up works for Hi Hosting and their customers, good for them. I was just answering the question posted by WESH.UK ("Why would you email a gmail and not use secure online messaging tickets directly?")

 

[bigbuzzbelfast]

I couldn't work with a hosting provider which doesn't provide pro-active updates during downtime. It's not much to expect to have a public status page hosted off-site with updates made during downtime, at the bare minimum. Hi Hosting's status page could even simply mirror the EZPZHosting one; zero effort and informed customers.

Each to their own though! If the current set up works for Hi Hosting and their customers, good for them. I was just answering the question posted by WESH.UK ("Why would you email a gmail and not use secure online messaging tickets directly?")

To me it's called the personal touch something that seems missing in a lot of business's today. I prefer not having to login to a ticket system just to get what nine times out of ten is a corporate bulls**t answer, at least the way it is at present I can get an email to me directly with the answer to my question/query and it's a personal answer.

Now you may like the whole corporate nonsense but it's not for everyone and I will stick with Dan for that and a few other reasons.

 

[WESH.UK]

Being able to pickup the phone and speak to somebody you have gotten to know, by first name is far from corporate (Not an automated menu system either, hate those damn things.. )We dont do corporate, quite the opposite.

Getting an email in advance saves you even having to send an email

 

[arnydnxluk]

Getting an email in advance saves you even having to send an email

This.

No communication and having to chase up your provider through public forums is the complete opposite of a "personal touch". You can provide a personal service while doing things properly, e.g. keeping your customers updated during downtime, or at least hosting your own website and client area on a separate network to your customer's websites.

For the record, I prefer a personal but professional approach to customer service. However this is irrelevant to the thread at hand which seems to have derailed a bit so I'm unsubscribing.

 

[bigbuzzbelfast]

Being able to pickup the phone and speak to somebody you have gotten to know, by first name is far from corporate (Not an automated menu system either, hate those damn things.. )We dont do corporate, quite the opposite.

Getting an email in advance saves you even having to send an email

I would agree with you but sadly we can't all sit at our computers just waiting for our systems to go down and wing out an email to customers, also sometimes the downtime is so little there may not be any need for an email.

 

[DavidWH]

In fairness I accidently got myself blocked from the server last night.

Raised a support ticket off my phone at 21:22, and @Dan_HiHosting sorted at 21:57, even resent the original registration e-mail so I've the correct login details

 

[bigbuzzbelfast]

In fairness I accidently got myself blocked from the server last night.

Raised a support ticket off my phone at 21:22, and @Dan_HiHosting sorted at 21:57, even resent the original registration e-mail so I've the correct login details

To me that's pretty good as recently I had to wait 5 hours for a response to a support ticket from another hosting company. Less than 30 mins was a great response as far as "I" am concerned.

I hope things are going great for you and your business.