Emails going to spam folder.

[S-Marketing]

I have just been told by a client using AOL email that my mails go into her spam folder by default. I have checked with another AOL user and my mails go straight to their spam folder too. Obviously I would prefer my e-mails not to be hitting peoples spam folders so wonder if there is anything I can do.

I know they can accept my mails as not being spam, but I am worried about other potential clients who may not check their spam folder.

I have tried sending from a couple of domains and the result is the same. One domain I don't even use and never have done.

I currently have these domains with 123 reg, and wonder if this may be the problem.

Would it be possible for me to use hosting from Vidahost with my 123 reg domains, and send emails through them to see if that helps?

Any help would be very useful.

 

[Dan_HiHosting]

Yes that's perfectly possible.

It depends on what account you have and their limits, but any host will be able to host your domains so you can use their webmail, or alternatively you could sign up for google apps and have google handle your mail: http://www.google.com/apps/intl/en/group/index.html

Gmail may be prefarable to a host's webmail for usability/functionality.

It may be that the 123 reg mail server you're on is blacklisted.

You can pop your domain in here: http://www.mxtoolbox.com/

And then pop the IP you get from that in here to check: http://www.mxtoolbox.com/blacklists.aspx

I hope that helps.

PS. It's also worth checking the contents of your email to see if that's causing it to be filtered to spam, so you can try sending a plain text test email for example, and see if that also goes to spam.

 

[S-Marketing]

Thanks. When I check as you suggested several IP addresses come up. Most are clear but one says it is a Backscatterer IP address, whatever that means.

 

[fisicx]

AOL seems to be a problem all round. I get rejection messages all the time from AOL addresses - they don't even get as far as the recipient.

 

[Dan_HiHosting]

Not good basically: http://en.wikipedia.org/wiki/Backscatter_(email)

If you're on that IP that could be causing issues.

You can try the host/gmail route and see if that fixes things. I certainly wouldn't recommend our clients to use 123 reg for their email...