Do you avoid using the phone?

[DuaneJackson]

As no doubt most of you already knew, this whole thread (whilst an interesting discussion in it's own right) is desgined for me to shamelessly promote our free events in central london.

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If any of you come I'll "buy" you a drink (they're free anyway!)

 

[Cornish Steve]

the problem is that silences on the phone are quite hard for people to deal with.

You've never been to psychology training! Silence is a very powerful tool when you're trying to uncover the real issue at hand. People feel uncomfortable about silence and can't stop themselves from saying more.