Consumer vs Business

[Michaelisonline]

This is perhaps a dumb question which has a simple answer, but I'm looking for some clarity on consumer rights vs business rights, and whether or not you're allowed to charge restocking fees.

If a business buys consumables for use within the business - I.E not buying to profit - I've been under the impression the business would still be covered under consumer rights law, even if it's stated differently in their t&c.

I allow business customers to return items without charge in my current business, but I'm going into a new market where returns would have a substantial impact.

Basically my question is, is a business allowed to charge restocking fees to someone who's bought furniture for use within their own business, as long as it's in there terms? (The type of furniture I'm supplying means all my customers are businesses)

 

[The Byre]

Business 101 - Under UK law, businesses that purchase goods or services for use within the business are not covered by consumer rights laws.

Private individuals who purchase goods or services for personal use are protected as they are deemed to be the weaker party. These protections are not intended for businesses that purchase them for commercial purposes. B2B means that it is a commercial contract between equals.

Your customers do have rights, but not those given under the various consumer rights acts.

 

[GraemeL]

So yes, you can charge whatever re-stocking fee you like as long as customer knows in advance.

 

[The Resolver]

So yes, you can charge whatever re-stocking fee you like as long as customer knows in advance.

...and you can prove has agred to your T&Cs. (e.g. in order to buy had to navigate on a journey that included clickmg to where the T&Cs are visible/available and clicking 'yes I have read, understand and agree")