Call Answering Service

[kjmcculloch]

I hope someone can help me. I'm looking for a call answering service who can handle low volumes of calls. I am generally in the office and answer the phone myself, but I need someone to pickup the slack when I'm busy or out.

I currently use Answer.co.uk as I liked their pricing. However the service has started to slide recently. Is there anyone with a similar per call structure, no setup or monthly fees?

Thanks

Kris

 

[James1980]

Hi Kris,

This is a service we provide for one of our book-keeping clients. Her testimonial is on our testimonials page (Goringe & Co): http://www.eph.co.uk/testimonials.html

Call us on 0118 952 6900 if you would like more details.



James

 

[bubbles68]

Hi read your post. I know of a lady called Sally. She does exactly what you are looking for. I spoke to her yesterday I am going to use her. I felt confidence and passion in her voice about what she does. PM me and I'll give you details

bubbles

 

[360interactive]

Banana Office, Ashley is a member on here.

Highly recommend them.

 

[cjd]

Please see:

https://www.voipfoneuserforum.com/viewtopic.php?f=35&t=3869

 

[sgolding]

Hi Kim,
Take a look at our website Google "Davinci Virtual UK" - we provide Virtual Reception, PA and Telephone answering services. Its very cost effective as you only pay for the time you use and its billed by the second and includes call forwarding costs.

All pricing is on our site and is transparent. You also get Fax to Email and Voicemail to Email complimentary and 24 x 7 call forwarding.

Call us on 0207 0846 222 and with instant online sign up you get to choose your own number and the service is live straight away!

Look forward to welcoming you to Davinci

Best regards,

Steve.

 

[FirstClassVirtualOffice]

Hi there, why not try our Pay As You Go call answering service?

£35 set up fee then 50p a call, with a minimum £10 monthly spend.

We do fixed price packages too, starting at £25 a month.

Although you want no set up fees, in the longer run, they can work out dearer than paying double for the actual call costs. With ours, you get up to 20 calls a month for the minimum £10 spend.

More details on our website at http://www.fonealone.co.uk

 

[AcornWorldwide]

Hi,

We use a company called officefront for when we are in the office. They email the call information to you immediately.
Very good service.

 

[No Missed Calls]

I hope someone can help me. I'm looking for a call answering service who can handle low volumes of calls. I am generally in the office and answer the phone myself, but I need someone to pickup the slack when I'm busy or out.

I currently use Answer.co.uk as I liked their pricing. However the service has started to slide recently. Is there anyone with a similar per call structure, no setup or monthly fees?

Thanks

Kris

Hi Kris

Have you tried speaking with them to see if they can resolve your issues/concerns?

If you really want to leave, then of course we can help

Feel free to PM me if you'd like to discuss

Emma

 

[RedEvo]

We've used a few over the years and without doubt I believe MoneyPenny are the best.

d

 

[DesignerNick]

I use No Missed Calls to pick up my Missed Calls. Great Service

 

[No Missed Calls]

I use No Missed Calls to pick up my Missed Calls. Great Service

Thank you

 

[kjmcculloch]

I did try to speak to them, but they apparently cannot speak to me on the phone after I become a customer, it all has to be done via email which has annoyed me as well.

Though I have now found another service that seems to offer exactly what I need, thanks to everyone for their suggestions.

Kris

 

[SIXS]

We use http://www.connect-communications.co.uk/ and they are excellent.

Very unique as they don't charge per second/minute billing etc. There tariffs are straight forward and the cheapest on the market and is based on volume of calls not the duration of a call.

We use them to process our telephone orders, ring back customers, deal with simple queries etc.

Thanks

 

[4little1s]

Another vote for Banana Office.

 

[Shay]

I did try to speak to them, but they apparently cannot speak to me on the phone after I become a customer, it all has to be done via email which has annoyed me as well.

Though I have now found another service that seems to offer exactly what I need, thanks to everyone for their suggestions.

Kris

How weird.....that would immediately turn me off using them. If I have a complaint I like to where possible pick up the phone.

That would be like me a freelance telemarketer saying I would only converse via email. Bonkers.

 

[simplamail]

We work on a completely pay as you go basis. You get your own named PA with two backups who deal with your calls, and can also do any admin work you want. Our website is: www.simplacall.co.uk

Give us a call on 08454 75 69 69 and one of the PAs will be happy to run through the pricing for you.


Thanks!

 

[CallsMatter]

Hi

I am setting up a call answering service which is going live on 4th April this year. We do not charge any extras for out of hours or bank holiday calls.

We have no set up fee and there is no contract unlike our competitors. Our prices are really competitive and we offer our customer a first class service - we can email, text or pass urgent calls to you over the phone.

If you are interested please call me on 01202 59 59 92 or PM me.

Thank you

 

[Jet Virtual]

We have a pay as you go tariff of just 82p per call. NO setup fees NO monthly fees and NO contracts. We also provide you with one personal receptionist who will get to know you and your clients. We don't don't just take your calls, We build a long standing relationship.
Please PM me as I would love to know more about your business.

Daniel

 

[TimeAssistant]

I would like to introduce Time Assistant. We can provide a telephone answering service from only £1 per call and minimum charge of £5 a month.

Your calls will be answered by a small team of 3 staff, who will get to know your business and your customers.

I look forward to hearing from you.

Thanks

Laura - Time Assistant

 

[Jet Virtual]

We offer a more cost effective rate of just 82p per call and place quality of service as an absolute priority.

 

[JMatte]

Calls matter are a competitive answering service based in Bournemouth, answering calls for different companies 24/7.

01202 595992

 

[Mezzor]

I know this may be a bit late but you should try Callready.co.uk

They are based in Cheshire and I have used them for the past few months and they are brilliant. I have used AlldayPA, MoneyPenny and Jam before and the quality wasn't bad but not brilliant but these tick all the right boxes for me.

They even give you a free 0800 number too

 

[Jimbo Jambo]

Just been reviewing this thread and whilst we couldn't resolve the issue of the original poster - have looked back at the client customer service messages and did not see any request for a phone call - admittedly we provided a not so useful answer to the query but there was another customer service message which unfortunately remains unread requesting further information so we could investigate further this issue.

Always annoying for someone to leave but want to ensure for anyone coming across this thread - we didn't just ignore the client at the time.

 

[Jet Virtual]

There seems to be alot of self promotion of Telephone Answering Service Pay As You Go on here. Think it might be against the rules!

Best thing is to give advice about pay as you go telephone answering services without outright promoting you are an answering service.

You can say something like "these are the benefits of using a Pay As You Go Telephone Answering Service ..."

Then they can see from your signature that offer a pay as you go answering service and they can decide if they want to find out more

 

[danwhiteics]

Good call Jet

The things to look at when picking a good Telephone Answering Service are as follows:

1. How quick do they answer the phone, when you call them and do you speak to a 'salesperson' straight away?
2. For a PAYG service is there a minimum spend and what is it. Some providers say that they provide the service at x pence per call but you have to buy credits in advance?
3. Are there any management fees or 'activation' fees?
4. Do they provide an account manager that you can actually speak to as apposed to email/tweet?
5. What is the tie in period for the service?
6. Where are they based?
7. If they say they are 24/7 does that mean all agents are based in the same building or 'elsewhere' or do they even outsource out of hours calls to another company.
8. If you are buying an all inclusive deal, what happens if you go over the calls for that month, what is the cost per call then?
9. Can you go and visit them when you want?
10. Can you get verbal testimonials from their clients.

I would check them out on Facebook/Twitter/LinkedIn and take a look at the website. Also use a credit referencing tool to check the business out.

I have spoken many competitors and some are great and some very poor. If you want to discuss this industry more then feel free to message me.

Dan

 

[lucifer0993]

I do think it is a bit much to be labelled "unprofessional" by someone who knows nothing about me or my business for something which would be a genuine oversight if it turns out that I am in the wrong. As a professional I will seek to rectify the situation as soon as I can once I have spoken to the appropriate parties.