Are you sure you definitely mean http://www.unitedhosting.co.uk?I'm not sure about united. I've worked with their unix servers and they're not that sharp. Also pray you don't bump in any issues because you'll probably fix them yourself before they even get what your're talking about. Support is just like going through the FAQ list (or having somebody else go through the FAQ list)
I don't know any of them beyond forums and the occassional support query (we have a legacy acount with them after an acquisition we did a year or so ago) but they've always been efficient and prompt eventhough half my queries were trying to figure out the terrible Ensim control panel.
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