Anyone else here use Hi Hosting?
- Thread starter AWA Training
- Start date
A
arnydnxluk
HiHosting are resellers of EZPZHosting. I don't see anything on their status page indicating a wider issue, nor on the status page of HostDime (upstream provider). The only thing you can do is wait for the issue to be resolved or perhaps try social media.
Definitely, although I'd go further and say the main website and customer support area should be hosted on a completely different network too! It seems strange that Hi Hosting have still not addressed this. This isn't the first time someone has posted on UKBF due to their website being offline and not being able to contact Hi Hosting.
Edit: I've just spoken to EZPZHosting live chat support, they've confirmed the issue and hope to have it resolved within 30 minutes. Their status page is also now being updated.
Definitely, although I'd go further and say the main website and customer support area should be hosted on a completely different network too! It seems strange that Hi Hosting have still not addressed this. This isn't the first time someone has posted on UKBF due to their website being offline and not being able to contact Hi Hosting.
Edit: I've just spoken to EZPZHosting live chat support, they've confirmed the issue and hope to have it resolved within 30 minutes. Their status page is also now being updated.
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- Original Poster
- #8
I should point out that Dan is a fantastic chap who offers a fantastic service usually. I would not normally post about it. But this time is rather critical as i am about to go nationwide with my ventures. So this downtime could not come at a worse time.
By and large though, i have never usually experienced problems with Hi Hosting and they have often fixed issues for us beyond their remit.
By and large though, i have never usually experienced problems with Hi Hosting and they have often fixed issues for us beyond their remit.
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My hi-hosting VPS went down on 12th Oct and came back the next day. If it went down again today it's a bit too soon for my liking. But having used hundreds of hosting companies over the years - literally hundreds, I used to own a network of 200+ finance sites spread over different C class IPs - I like Dan's support and so shall hang on and see if this is a coincidence that these two instances were so close together.
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- Original Poster
- #11
Can i just say, in Dans defence, i have used his hosting for years.
I am one of the largest providers of GCSE Astronomy and other courses by distance learning online.
While i have been with Dan of Hi Hosting, he has picked up issues which might have crippled my business and put them right (they were not due to his hosting). Just out of goodwill (he did not have to do that!)
He is also doing some other work for me for which i am happy to pay.
Can i ask the mods of this forum to now please remove this thread. There was a problem. Its now been resolved. I was nervous due to the eminent increased profile of my business.
Many thanks
I am one of the largest providers of GCSE Astronomy and other courses by distance learning online.
While i have been with Dan of Hi Hosting, he has picked up issues which might have crippled my business and put them right (they were not due to his hosting). Just out of goodwill (he did not have to do that!)
He is also doing some other work for me for which i am happy to pay.
Can i ask the mods of this forum to now please remove this thread. There was a problem. Its now been resolved. I was nervous due to the eminent increased profile of my business.
Many thanks
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@AWA Training - I doubt that a thread will be removed just because a problem has been resolved.
@Dan_HiHosting has also given me terrific support in the past, beyond my expectations. That puts a lot of brownie points in the bank.
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Can't say I noticed the site had gone down.
We too have found @Dan_HiHosting goes above and beyond with support, usually we only require his assistance when I've broken something.
I doubt the thread will be deleted, its clear from the replies, that Dan & HiHosting are well thought of. Things go wrong regardless of host... if your website is mission critical then it'd be best to have a fallback.
We too have found @Dan_HiHosting goes above and beyond with support, usually we only require his assistance when I've broken something.
I doubt the thread will be deleted, its clear from the replies, that Dan & HiHosting are well thought of. Things go wrong regardless of host... if your website is mission critical then it'd be best to have a fallback.
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A
arnydnxluk
A very simple example for a basic website would be to host your DNS elsewhere and host two copies of your websites on two different networks - then flip DNS entries as required. This can be automated too. For busier and dynamic websites it becomes more difficult but still possible, especially with the services available from the likes of AWS, Azure and Google Cloud Platform.
A better a precaution for people with simple, low traffic websites would be the following:
- Keep your domain registered separately from your hosting provider.
- Keep your DNS hosted separately from your hosting provider, e.g. use your domain registrar's DNS service (ideally with a low TTL) or Cloudflare.
- Keep a local backup of your website.
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A
arnydnxluk
It really depends on your requirements. In short, your database can be configured to replicate across multiple servers. Most such as MySQL and PostgreSQL have baked in support for replication but there are more advanced third party solutions too. You can even replicate across multiple datacenters.
These days there are various managed services to make this easier. Google's Cloud Spanner is the most interesting one to me - a scalable Database as a Service made highly available across multiple continents. It's not cheap mind you !
cPanel makes backups and restorations really simple. So my advice to anyone on shared cPanel hosting, be that Hi Hosting or another provider, would be to frequently download your cPanel backup ("Backup" => "Download a Full Website Backup") and keep your domain registered elsewhere (I'm a fan of Hover). If your provider ever disappears, you can simply hand this backup file over to a similar provider and ask them to restore your website, then update your domain's nameservers. Relatively simple. Great peace of mind for anybody on shared hosting. Never, ever rely on your hosting provider for backups - if your provider disappears, their backups are useless!
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@estwig Apologies, this was a brief networking issue lasting for a few minutes at most which is resolved. The cause was quickly found and the issue is resolved and we're closely monitoring the service to prevent this from recurring.
If you have ever have any issues and can't reach us in the usual way then feel free to contact us at [email protected]
This is the best alternative way to get in contact.
This was unrelated to the issue on Monday evening, which was an internal networking issue at our data centre, lasting less than two hours.
We will soon be moving our whole website to an entirely different network so that our Live Chat, client area, support tickets and email support is available even if there's an issue at the main data centre.
Our uptime is still well above the 99.9% uptime guarantee we provide, and as we host primarily UK businesses we take the reliability of our service very seriously.
Apologies again to all our UKBF clients for the downtime on Monday. The issue was fully identified and resolved, and won't recur.
If you ever need to get in contact and can't use the usual methods, then please email us as [email protected] and we'll help as quickly as we can.
Also thank you to everyone for the kind words. This really is great community to be part of and it's very much appreciated.
All the best,
Dan
If you have ever have any issues and can't reach us in the usual way then feel free to contact us at [email protected]
This is the best alternative way to get in contact.
This was unrelated to the issue on Monday evening, which was an internal networking issue at our data centre, lasting less than two hours.
We will soon be moving our whole website to an entirely different network so that our Live Chat, client area, support tickets and email support is available even if there's an issue at the main data centre.
Our uptime is still well above the 99.9% uptime guarantee we provide, and as we host primarily UK businesses we take the reliability of our service very seriously.
Apologies again to all our UKBF clients for the downtime on Monday. The issue was fully identified and resolved, and won't recur.
If you ever need to get in contact and can't use the usual methods, then please email us as [email protected] and we'll help as quickly as we can.
Also thank you to everyone for the kind words. This really is great community to be part of and it's very much appreciated.
All the best,
Dan
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According to Uptime Robot my site hosted by Hi Hosting was down for four hours on 2nd February but worse than that it went down at 22:50 last night and seven hours later is still down.
It seems that it's not only my site but also their own site on hihosting.co.uk that's down which sounds serious to me
It seems that it's not only my site but also their own site on hihosting.co.uk that's down which sounds serious to me
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I'm sure if it's anything like our support centre, Dan will have alarms and alerts going off everywhere and he's onto it. It's always a difficult balancing issue between keeping clients updated and resolving the issue.
Probably be a good idea for him to set up a status page away from his main hosting setup platform though so he can keep customers updated.
Probably be a good idea for him to set up a status page away from his main hosting setup platform though so he can keep customers updated.
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I'm pretty sure Dan is a one man band. I dont think he's even registered for VAT, so he's not making any money. I've got one site hosted with him and i'm always thoroughly impressed with his help and support (even on a Sunday night when it turns out the problem is actually nothing to do with him).
You have to decide what you want from a host. I prefer to talk to the organ grinder rather than a (complete) monkey, so stay away from the larger hosts.
You have to decide what you want from a host. I prefer to talk to the organ grinder rather than a (complete) monkey, so stay away from the larger hosts.
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Same, Dan's always helped us out, even when it's been operator error rather than something his end.
sh*t happens, computers break, suppliers let you down, it happens in all businesses, it's just with hosting it's a little more apparent.
I've had a message from Dan with an update, all our sites appear back on line. It's not a massive issue for us. Of course that's not the case for some businesses.
sh*t happens, computers break, suppliers let you down, it happens in all businesses, it's just with hosting it's a little more apparent.
I've had a message from Dan with an update, all our sites appear back on line. It's not a massive issue for us. Of course that's not the case for some businesses.
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A
arnydnxluk
I said it earlier in this thread but as the thread has been dug up with further downtime, it's worth noting again, you can usually follow Hi Hosting downtime on EZPZHosting's status page.
Here's the status update for last night's downtime:
http://status.ezpzhosting.co.uk/incidents/13
Why notice of this planned maintenance wasn't passed onto Hi Hosting's customers I don't know, perhaps EZPZ didn't give enough notice. It's also a bit daft that EZPZ didn't update their status page after the downtime exceeded the planned duration.
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A
arnydnxluk
I would recommend Freethought Internet. Small team (so you still receive personal service) but they run their entire operation themselves on their own equipment ‒ and have done for about 15 years IIRC. Their communication on downtime and scheduled maintenance is what you'd expect from a good service provider too.
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- Original Poster
- #37
I note what is being said about up time / down time.
I have also been with other hosting companies who see it their only job is just your hosting. I concur with many here, in fact may even have said it myself. Dan picks up issues even at the weekend. He will sort problems which are not really his to sort out.
Where else would you get that level of service?
I have also been with other hosting companies who see it their only job is just your hosting. I concur with many here, in fact may even have said it myself. Dan picks up issues even at the weekend. He will sort problems which are not really his to sort out.
Where else would you get that level of service?
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