Anybody using OVH?

[Timoxendale]

Just looking for feedback from anyone that’s using OVH? Support response time, server setup time, up-time, ect….

Thanks in advance for any responses!

 

[PipeTen-Carl]

My recent feedback on a similar thread:

http://www.ukbusinessforums.co.uk/threads/vmware-private-cluster.347937/#post-2580614

For other threads on OVH you can't use the forum search but Google yields results:

https://www.google.co.uk/search?cli...nnel=fs&q=OVH+site:www.ukbusinessforums.co.uk

 

[Dan_HiHosting]

Hi Tim,

We don't have any direct experience dealing with OVH - unlike some of better known web hosting companies who we've migrated clients from, so can share our experience of the customer service teams.

However they review poorly, with a lot of 1 star reviews:
https://uk.trustpilot.com/review/www.ovh.com

And they're not UK based.

Power is cheaper in France and Germany, so their servers will generally be cheaper than the equivalent provided by a UK provider, however for a UK business targeting UK customers (if that fits your profile) then it makes sense to use a UK provider.

The shorter distance and lower latency for your key visitors will make them, and Google, happy.

You're also more likely going to have proper support then, at least if you deal with a decent UK web host. There may not be much difference if you go with a large provider.

We'll soon be launching our Cloud VPS platform. If you'd like to give it a try then feel free to get in touch.

Best of luck,

Dan

 

[Alan]

I run a couple of OVH VPS because they are cheap, they are fine you get what you pay for, one I run as a development server and the other to run my own analytics server.

I don't need support so no idea what their support is like.

Speed of deployment etc is fine.

That said, I'll probably migrate them (my VPS needs) over to Google Cloud Compute, which is just fantastic if you don't need support and just want virtual machines.

With AWS and Google Compute I'm not sure what the future hold for traditional VPS cloud hosts, unless it is the need & provision of support.

 

[PipeTen-Carl]

Brandy inspired off-topic randomness / 2p:

That said, I'll probably migrate them (my VPS needs) over to Google Cloud Compute, which is just fantastic if you don't need support and just want virtual machines

Last I checked, both AWS/GCE/Azure (if you exclude the MS licensing benefits) were still slightly more expensive if your intention is to run them in a traditional 24/7/365 VM style (allocation with overhead for peak) when compared to even fair/quality-priced traditional VM/cloud providers, significantly more so than OVH.

Obviously there are absolutely massive savings to be found when using AWS/GCE/Azure for scalable / dynamic / large deployments where you can spin up and down additional capacity on demand so not be paying for 'just in case' instead 'just what's used'. But there's also competing initiatives like openstack to consider/watch.

With AWS and Google Compute I'm not sure what the future hold for traditional VPS cloud hosts, unless it is the need & provision of support.

There is still a lot of value to know the DC, server and disks on which your data resides for many enterprise and in the short term future a lot of compliance issues to still be defined and properly tested (PCI SAQ requirement to be able to validate the underlying software and infrastructure and safe harbo(u)r foremost).

Medium term future there are still barriers for many business in shifting from predictable/fixed performance for a predictable price to what you might experience in public clouds if using them to their full potential as outlined above. There is also a barrier to overcome in changing the IT personnel mindset and training to embrace modern devops and non-traditional infrastructure approaches / not having a need for a thousand keys or even a screwdriver.

The general "shift off-site", is closely tied to the availability/cost/performance/redundancy of the network connection between the cloud and the worker and has/still remains a limiting factor/increased risk to full cloud adoption for non-web type application infrastructure once the above are addressed.

Longer term I agree though, you won't get all of us above deploying our own servers to our own racks or even own / known data centres locations for all except for the big players and niche.

Personally I do like having the physicality of being able to "touch" the data and ensure a near end-to-end QoS to the customer, but I accept that it is ultimately inefficient and compute will become more commodity and off to the public/openstack type clouds it will be for most of our infrastructure.

I don't need support so no idea what their support is like.

docker (and supporting LB) also removing the need to manage the OS / where many traditional VPS hosts try to diversify / add value. docker/cloud portability and cross-cloud load balancing and data redundancy are really interesting emerging areas.

 

[Alan]

Brandy inspired off-topic randomness / 2p:

Actually a very good response!
very quickly, I would say, relating to the OPs OVH point, that a GC micro instance versus a small OVH VPS that costs are pretty close that makes no difference (in my limited experience), and that performance of GC is far more stable than OVH.

 

[Timoxendale]

Thanks for your replies, all my servers are currently UK based but I am looking to diversify my network slightly and I think OVH may be perfect for the few sites that would prefer to save a few £ and lose some performance.

 

[epat]

I use OVH (kimsufi) but used to use godaddy.
Godaddy ended up mightily expensive, paying something like 70 quid for a low end server, I get miles better for about 10 quid now from OVH.

However, waiting to get a server is a pain, support - well cant really comment not needed to use it, the whole point of a dedicated server is you run it yourself, if you need support (other than for hardware issues) then your in the wrong business.

I have had more issues with hacks since moving to OVH - next to no trouble on godaddy, I am still trying to sort the issue out, but will get to the bottom of it.

I guess OVH IP's are more of a target for spam/hackers, so its something to be wary of.

 

[ldjames]

Support is basically nonexistent, which together with cheap power, is why the servers are priced as they are. Apart from that, they're generally fine. Hardware is generally good. Network is generally good. Prices and setup time are great. We provide the missing support for OVH servers - several of our customers use and are happy with OVH.

 

[webhostuk]

Thanks for your replies, all my servers are currently UK based but I am looking to diversify my network slightly and I think OVH may be perfect for the few sites that would prefer to save a few £ and lose some performance.

You can even choice US Hosting if you are looking to look for hosting outside UK and same few £.
In US you would pay in USD, if you wish you can take a look at our US Hosting website : Webhost.US.Com

 

[Nighthawk Software]

We've been using OVH for around 2 years now. The server was provisioned almost immediately. I've never had to contact support, so can't comment in that regard. Most things are managed through their control panel (even installing your OS), so you rarely need to speak to anyone.

I've not had a single second of downtime that could be attributed to them - the only time we are down is for the monthly windows update reboot.

 

[swlondon]

you get what you pay for. I used them for about a week then I need to move all my stuff to somewhere else. Now i use webtropia, based in germany, still good prices and much better service

 

[Alex July]

We used the SoYouStart arm of OVH (as I understand it they take the 'outgoing' OVH servers and give them one last run before they are retired), as such you get a lot of punch for not a lot of money. The WAN on the BHS (Canada) datacenter is significantly slower (even when going to known local sources) than that of its European counterparts.
Support, as others have alluded to is basically non existent, it is very much get what you pay for but they do have some very attractive prices if you need more RAM than offered by most of the other VPS / cloud vm providers.

 

[david64]

I have two servers with them. One via SoYouStart and another with KimSufi, the mid-range and entry-level respectively.

I've been with them for two years and two months; and in that time the only issue I had was with setup. Both times I have bought it took quite a while to get set up, with one time waiting for verification. I think the SoYouStart took two days to be delivered and the KimSufi took more like 5-6 days to be delivered. I only used support once for the KimSufi to ask what was going on; and it took about 48 hours for a reply. Bear in mind that is the budget service for a Atom/2GB/500GB server for £60 / year. I would not expect great support for the price; and am happy to get discounts for worse support.

On one occasion, my server crashed in some way; and OVH detected it and restarted it. They appear to be very good at ironing out faults and glitches. You also get emails reports of any issues.

For me (an 8 year Linux user) they are perfect, being many times cheaper and have never had any issues. If you have little understanding of Linux, it may be worth looking elsewhere. Though if you are a computer-person, its easy to learn. Solutions are generally straight forward and can be found via a search for [Ubuntu {my problem}]. When you have something you are struggling with go to the relevant log file in /var/logs and Google the error message.

 

[mzone]

We service a many customers with OVH server, servers are works fine, but when you reporting an hardware problem, then could be a nightmare.

One of our customer wait a week or so to have broken disk replaced, ticket was in hold all week with no answer from their support.

They have cheap service and server, but I wouldn't recommend that for any business use.

 

[TechFreaksMatt]

We have 6 OVH dedicated hosting servers, never had problems, had one of the SSD's fail, the disk was replaced within 2 days, but we got the hardware RAID option as I will never trust software RAID, also have some of their SoYouStart servers for project's that are not critical such as demo sites, etc.

Also they are not that expensive, about £60 per server ex VAT

 

[uk26]

We rented a server from OVH and soon cancelled it due to bad reviews.

Due to type of business i'm doing, we ended up setting up our own network at a London Colo Data Centre. Best move, have our own racks, Internet Connections of which we manage. IF there is a problem then the fix time is down to me of which i also like as i can control this.