Any ticketing software to manage Insta DM's?

[kevin.doran]

Is anybody using any kind of ticketing/support software to help better manage Insta messages, comments, mentions etc?

Insta helps form +95% of my wife's ecommerce sales so effectively managing comms is becoming more and more important as she grows (now at 118k followers).

Seeing Zendesk/Freshdesk plugins available via Google search but would be good to hear from somebody who's already using a solution. Ideally something that can support multichannel so we can start bringing emails into the same equation too.

 

[Nico Albrecht]

Try out zoho social that integrates with zoho crm. Ideally you want the zoho one suit with all aps included.

 

[kevin.doran]

Have you used it personally @Nico Albrecht?

 

[KAC]

Is anybody using any kind of ticketing/support software to help better manage Insta messages, comments, mentions etc?

Insta helps form +95% of my wife's ecommerce sales so effectively managing comms is becoming more and more important as she grows (now at 118k followers).

Seeing Zendesk/Freshdesk plugins available via Google search but would be good to hear from somebody who's already using a solution. Ideally something that can support multichannel so we can start bringing emails into the same equation too.

Know nothing about ticketing but good to see you are still around @kevin.doran

 

[Nico Albrecht]

Have you used it personally @Nico Albrecht?

Yes I pay for the zoho one and recently used it. All the zoho apps an integrate nicely and allow custom rule creation

 

[Arif Chowdhury]

You need a popular social media management tools. I have used SproutSocial, Hootsuite & Respond is best.

 

[ffox]

Instagram has a setting that will send DM to email - simply set up an email account and use that address in the Insta setting.

If you need to do more, use one of the many code free workflow tools to harvest the emails and send the content to spreadsheet, data base or task list. I have configured various Office 365 Power Automate workflows to do this very successfully.

 

[kevin.doran]

Instagram has a setting that will send DM to email - simply set up an email account and use that address in the Insta setting.

If you need to do more, use one of the many code free workflow tools to harvest the emails and send the content to spreadsheet, data base or task list. I have configured various Office 365 Power Automate workflows to do this very successfully.

As wonderful as that sounds, it also sounds like you need to be pretty IT proficient to run it all! ;-)

 

[kevin.doran]

Yes I pay for the zoho one and recently used it. All the zoho apps an integrate nicely and allow custom rule creation

Thanks @Nico Albrecht, i'll take a good look at it.

 

[kevin.doran]

Know nothing about ticketing but good to see you are still around @kevin.doran

Thanks @KAC, you also. Time to post is very limited these days, especially with my wife now off conquering the eCommerce/Insta world!!!

 

[kevin.doran]

You need a popular social media management tools. I have used SproutSocial, Hootsuite & Respond is best.

Could you link me to respond please @Arif Chowdhury just so i'm sure i've got the right one?

 

[ffox]

As wonderful as that sounds, it also sounds like you need to be pretty IT proficient to run it all! ;-)

On the contrary. Its all code free using selections from drop menus.

 

[Arif Chowdhury]

Could you link me to respond please @Arif Chowdhury just so i'm sure i've got the right one?

Can't post link here (i am new user). Just use Google.

 

[Underline Digital]

Would highly recommend Hootsuite or SproutSocial.
Both will allow you to schedule your daily posts, manage your DMs and even pass over the relevant details to some CRM systems and e-commerce platforms.

 

[Steve_g]

Try helpscout, they have loads of 3rd party plug ins, I don’t think they plug directly into IG but they will vir another plug in

 

[1977]

Thanks @KAC, you also. Time to post is very limited these days, especially with my wife now off conquering the eCommerce/Insta world!!!

Can I ask which niche she’s in @kevin.doran?

The reason I ask is because I’m researching a route to market for a startup I’m advising.