Any ticketing software to manage Insta DM's?

Discussion in 'Ecommerce Forum' started by kevin.doran, Sep 12, 2020.

  1. kevin.doran

    kevin.doran UKBF Ace Full Member - Verified Business

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    Is anybody using any kind of ticketing/support software to help better manage Insta messages, comments, mentions etc?

    Insta helps form +95% of my wife's ecommerce sales so effectively managing comms is becoming more and more important as she grows (now at 118k followers).

    Seeing Zendesk/Freshdesk plugins available via Google search but would be good to hear from somebody who's already using a solution. Ideally something that can support multichannel so we can start bringing emails into the same equation too.
     
    Posted: Sep 12, 2020 By: kevin.doran Member since: Nov 28, 2011
    #1
  2. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    832 170
    Try out zoho social that integrates with zoho crm. Ideally you want the zoho one suit with all aps included.
     
    Posted: Sep 12, 2020 By: Nico Albrecht Member since: May 2, 2017
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  3. kevin.doran

    kevin.doran UKBF Ace Full Member - Verified Business

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    Posted: Sep 12, 2020 By: kevin.doran Member since: Nov 28, 2011
    #3
  4. KAC

    KAC UKBF Ace Free Member

    1,270 291
    Know nothing about ticketing but good to see you are still around @kevin.doran :)
     
    Posted: Sep 12, 2020 By: KAC Member since: May 7, 2017
    #4
  5. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    832 170
    Yes I pay for the zoho one and recently used it. All the zoho apps an integrate nicely and allow custom rule creation
     
    Posted: Sep 12, 2020 By: Nico Albrecht Member since: May 2, 2017
    #5
  6. Arif Chowdhury

    Arif Chowdhury UKBF Newcomer Free Member

    16 0
    You need a popular social media management tools. I have used SproutSocial, Hootsuite & Respond is best.
     
    Posted: Sep 13, 2020 By: Arif Chowdhury Member since: Sep 11, 2020
    #6
  7. ffox

    ffox UKBF Regular Free Member

    1,361 257
    Instagram has a setting that will send DM to email - simply set up an email account and use that address in the Insta setting.

    If you need to do more, use one of the many code free workflow tools to harvest the emails and send the content to spreadsheet, data base or task list. I have configured various Office 365 Power Automate workflows to do this very successfully.
     
    Posted: Sep 13, 2020 By: ffox Member since: Mar 11, 2004
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  8. kevin.doran

    kevin.doran UKBF Ace Full Member - Verified Business

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    As wonderful as that sounds, it also sounds like you need to be pretty IT proficient to run it all! ;-)
     
    Posted: Sep 13, 2020 By: kevin.doran Member since: Nov 28, 2011
    #8
  9. kevin.doran

    kevin.doran UKBF Ace Full Member - Verified Business

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    Thanks @Nico Albrecht, i'll take a good look at it.
     
    Posted: Sep 13, 2020 By: kevin.doran Member since: Nov 28, 2011
    #9
  10. kevin.doran

    kevin.doran UKBF Ace Full Member - Verified Business

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    Thanks @KAC, you also. Time to post is very limited these days, especially with my wife now off conquering the eCommerce/Insta world!!! :D
     
    Posted: Sep 13, 2020 By: kevin.doran Member since: Nov 28, 2011
    #10
  11. kevin.doran

    kevin.doran UKBF Ace Full Member - Verified Business

    2,505 478
    Could you link me to respond please @Arif Chowdhury just so i'm sure i've got the right one?
     
    Posted: Sep 13, 2020 By: kevin.doran Member since: Nov 28, 2011
    #11
  12. ffox

    ffox UKBF Regular Free Member

    1,361 257
    On the contrary. Its all code free using selections from drop menus.
     
    Posted: Sep 13, 2020 By: ffox Member since: Mar 11, 2004
    #12
  13. Arif Chowdhury

    Arif Chowdhury UKBF Newcomer Free Member

    16 0
    Can't post link here (i am new user). Just use Google.
     
    Posted: Sep 13, 2020 By: Arif Chowdhury Member since: Sep 11, 2020
    #13