Ai Bots - Ai Agents and my time being wasted!!

[smithster1]

I run a B2B service business, we are a middle man between factories and customers. So naturally there would be a lot of conversation before a sale of our services. We have beefed up our FAQ, Terms & Conditions and even many pages on the website which explain every detail of how we work and what to expect, we even have a copy and paste email on all new enquiries...

We are getting a lot of emails that all seem to be formatted the same way, asking the same questions and most are gmail / yahoo / spam mail providors. It's getting exhausting and i am convinced they are mostly Ai generated and even Ai managed. Even when we say best to give us a call I am convinced they have Ai bots who talk to you and you would not know the difference.

Why you ask? They are training these Ai agents and language models to strengthen their language models and eventuall sell them on as 'trained ai agents'.

It's getting exhasuting to the point where I am just deleting emails now as soon as I have a gut feeling..

Is anyone else having this problem??? Ai is going to kill every aspect of life, when used like this. It should not be allowed.

 

[fisicx]

It’s going to get worse. Big tech needs to make money so will be selling AI anything to anyone silly enough to pay for it.

 

[MikeJ]

Erm...

Ai Chat Bots wasting my time?!

I run a B2B manufacturing business.. All based online, they send us their job and we get it made. I keep getting enquiries from @gmail or @yahoo and they all look the same and sound the same. All are what look like genuine enquiries, and most have ugly Ai generated images as their 'artwork...

www.ukbusinessforums.co.uk

 

[EnterprisePro]

We are getting a lot of emails that all seem to be formatted the same way, asking the same questions and most are gmail / yahoo / spam mail providors.

Are you receiving emails directly to an email address that may have been published on your website or are they form-fed? If its from a web form, you could explore replacing the bog standard forms generated by plugins or hardcoded with those provided by a CRM. I can explain more if you need more info, but integrating a CRM inbound lead capture form can do a lot of ground work in filtering out form submissions before they are forwarded to your email alias. In addition, if you're B2B, you can restrict the email addresses to non-free email providers that the senders use.

 

[smithster1]

Are you receiving emails directly to an email address that may have been published on your website or are they form-fed? If its from a web form, you could explore replacing the bog standard forms generated by plugins or hardcoded with those provided by a CRM. I can explain more if you need more info, but integrating a CRM inbound lead capture form can do a lot of ground work in filtering out form submissions before they are forwarded to your email alias. In addition, if you're B2B, you can restrict the email addresses to non-free email providers that the senders use.

Hi, we remved the email address from the website, just have a contact form.... but it won't stop people from findind the email address and it may even be copied and pasted around with millions of others for Ai bot idiots to abuse..
I use WPFORMS on wordpress... It ha s acaptcha but it's useless it seems!
Inbound crm lead capture sounds complicated.
We can't restrict gmail as some genuine people do come in on gmail... We are not IBM - we will deal with bedroom brands and people who use free email accounts.

 

[EnterprisePro]

The inbound CRM lead capture is fairly straightforward to implement and the one I'm thinking of (HubSpot) even has a WP plugin, but I can appreciate there would be a change in your workflow/process.

That being said, the fact that your email alias is most likely out there for the bots, the above solution won't really help much.

One thing I did for a client in the past was to channel their email into a ticketing system which had a way of scoring inbound emails and flagging as spam. I feel though this may not help either as it will incur a change of your workflow process and it could also mean not monitoring the email account further if its all channelled into a ticketing system.

But, I can already hear your nodding horizontally. At the end of the day, it depends on how much of an issue this is for you and if it warrants the need for a change in the process.