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What is the most common reconciliation issue you continue to see in law firms despite having documented procedures in place?

firmbalance

firmbalance

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Jun 25, 2026
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In our experience, the actual three-way reconciliation process isn't usually the problem. The challenges tend to arise earlier, such as delayed posting of costs, incorrect client matter allocation, or staff bypassing established workflows.

I'm interested in hearing real-world examples of recurring issues and how firms have successfully reduced reconciliation exceptions over time.

Would appreciate insights from those actively involved with trust accounts, client money compliance, or legal finance operations.
 
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firmbalance said:
In our experience, the actual three-way reconciliation process isn't usually the problem. The challenges tend to arise earlier, such as delayed posting of costs, incorrect client matter allocation, or staff bypassing established workflows.

I'm interested in hearing real-world examples of recurring issues and how firms have successfully reduced reconciliation exceptions over time.

Would appreciate insights from those actively involved with trust accounts, client money compliance, or legal finance operations.
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Why?
 
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Daybooks said:
Most likely they have a problem and don’t have the expertise to solve themselves.
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Possibly, or they have produced an app that solves whatever problem they have identified?
 
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Newchodge said:
Possibly, or they have produced an app that solves whatever problem they have identified?
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Possibly; but then their problems extend to an inability to explain themselves so the App is going to be worthless and useless.
 
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Having a clear breakdown of who is responsible for what, sticking to the same rules for posting and spotting any timing problems early really simplifies the three-way process. The most important thing is to address the root cause of these recurring issues, rather than just improving our ability to resolve them each month.
firmbalance said:
In our experience, the actual three-way reconciliation process isn't usually the problem. The challenges tend to arise earlier, such as delayed posting of costs, incorrect client matter allocation, or staff bypassing established workflows.

I'm interested in hearing real-world examples of recurring issues and how firms have successfully reduced reconciliation exceptions over time.

Would appreciate insights from those actively involved with trust accounts, client money compliance, or legal finance operations.
Click to expand...
 
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