I didn't pay for it not choose which carrier to use, the seller did. And if he knows that Evri provide crap service then it is HIS responsibility, not mine.
I have a different opinion. If you visit any eBay listing for the product and click on the "postage and payment" section, you can view the delivery service chosen by the seller. This allows me to determine the delivery provider before making a purchase. In situations involving Evri, I either provide my home address or request the seller to use an alternative service, and I am willing to pay extra if it helps avoid potential issues. Additionally, with Evri, there's the option to reschedule or redirect parcels, so the recipient could have chosen to reschedule delivery for Monday.
Except that is the seller's responsibility,
Two thoughts arise in this context. Firstly, since it's a business address, it might be regarded as a business transaction, potentially falling outside the scope of consumer law. I wonder if this also applies to business-to-business (B2B) transactions.
Furthermore, I find it puzzling that eBay is promptly siding with the seller, contrary to its usual buyer-friendly stance. Given eBay's historical inclination to favor buyers in a majority of cases, the deviation in this particular situation suggests the existence of a provision in their terms of service, agreed upon by the buyer. This provision may permit the parcel to be considered delivered upon reaching the seller's premises. My suspicion is that eBay has legally confirmed this arrangement, allowing them to endorse a substituted nominated delivery service as fulfilled once it arrives at the seller's property.
As for assigning blame or determining actual responsibility, it's unclear in this scenario. The seller purchases discounted labels from eBay, not directly from a carrier, and eBay seems to assert its position confidently in this case.
From citizens advise :
Your item was delivered by a courier
Check your terms and conditions or account details - they might include other places for delivery, like your porch or a neighbour’s house. If you agreed to them, it’s not the seller’s responsibility if your order has gone missing.
I believe eBay managed to secure legal coverage through the terms of service agreed upon by the buyer, absolving both the seller and eBay from any liability.
I understand that the current situation is less than ideal for the buyer, with eBay seemingly operating within the framework of terms of service that may not be favorable. The most advisable course of action might be to address the issue with the payment provider through a dispute. Additionally, for future transactions, it's essential for buyers to carefully read and understand the terms of service they agreed to before making a purchase. Taking responsibility and being accountable for choosing a service that aligns better with their specific needs is also a prudent approach.
Just my thoughts here. I might be wrong!
