Facebook Restriction Advice

[Your Place]

Hi, my Facebook business page was restricted last July, due to apparently breaking advertising rules. I never received a response from the review, despite the Meta rules saying I would receive a response within 48 hours. I am now ready to pick up my Facebook advertising again, however my account is still restricted. I am also prevented from requesting another review, because it states that I am still under review from the original review request in July 2022!
There is no way of contacting Meta via livechat, or e-mail.
We used an external marketing agency in attempt to overcome this, but they reported they were unable to receive a response.
Is there anybody who can give some advice on how I can move forward with this? I have considered a whole new page, but my worry is that the same thing will happen all over again, and we are in the same situation. Any advice or help would be greatly appreciated.
Thanks,
Rob

 

[fisicx]

You might eventually get the restriction lifted but it can take years. Or you might never get back in.

You could create a new page but Meta will know and block you again.

Quicker and easier to find another platform for your products.

 

[Ozzy]

If you access their support through the Ads Manager and load up the contact support page, you will find (if you are familiar with HTML) that they A/B test live help and sometimes show Live Help and sometimes don't. If you are quick enough you can catch the Live Help button before it vanishes off the page. You have to be quick, or tweak the HTML on the page in Chrome developer tools.
That's how I managed to get to speak to someone at Meta to recover our UKBF page when the person who set it up left it with no admin.

 

[Your Place]

If you access their support through the Ads Manager and load up the contact support page, you will find (if you are familiar with HTML) that they A/B test live help and sometimes show Live Help and sometimes don't. If you are quick enough you can catch the Live Help button before it vanishes off the page. You have to be quick, or tweak the HTML on the page in Chrome developer tools.
That's how I managed to get to speak to someone at Meta to recover our UKBF page when the person who set it up left it with no admin.

Thank you very much. Will try this, and see if we can catch it before it vanishes! I have read that there can be a live chat, but have never actually seen it myself. Will continue to try, and hope for the best. Thanks again.

 

[fisicx]

@Your Place - the problem you is not access, it’s because you contravened the rules on advertising. Once you have a ban it’s pretty much there for life unless you jump through endless hoops.

Have you read this:

Log in to Facebook

Log in to Facebook to start sharing and connecting with your friends, family and people you know.

en-gb.facebook.com

 

[Your Place]

Yeah, many thanks for this, we just need to understand our error, we didnt change anything from previous ads?
Thanks again.

 

[fisicx]

It just mean you have been lucky up to now. Something in the wording, targeting or what you are promoting has triggered the ban.

 

[ErwinMarketing]

There is no way of contacting Meta via livechat, or e-mail.
We used an external marketing agency in attempt to overcome this, but they reported they were unable to receive a response.

From time to time Facebook enables advertisers to make use of their live chat option. Whether someone has an agency account or just a normal business one, change nearly nothing unless the agency has some crazy connections with Facebook account managers.

Simply try to check every few days if live chat option is reenabled for you. Btw are you using Business manager of just meta business suite?