I had this, except its acct holder.
I hadn't noticed an old trading name on the bill as it had been zero rated for so long, and came in once a year, it was alwys filed in the bin and never loaded into the accts.
Emailed load of relevant info to revenues, eg lease, bills etc etc and gave ltd co number and link to co house site showing the address there etc. Then, crucially, bothered them on the phone and lo and behold, it was approved that day and paid the next, on the third tel call. Just keep going with it.
I have no contact number for revenues. just an email address which they don't respond to. I have tried to get someone to give me a phone number but they just tell me to email.
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