Claimant not collecting letter

[Jim Painter]

Hi, I am just after a bit of advice please.
I have been having an issue with an old customer who has had some work done by me on a vehicle but then taken it to another company for some other work. This company has then condemned all my work saying it is not safe etc which is not true and I think they are just out to make money.
Anyway letters have been going back and forth all sent so they have to be signed for.
The last letter I sent was on the 23/3/19 and returned back to me on the 13/4/19 by royal mail.
On the sticker on the envelope it states the letter was never collected so returned to me.
It is very strange that the letter has not been signed for or collected as he has always signed for them.
So that brings me onto my next question.
How many letters do I send before I consider the matter finished?
I am going to send another with a scan of the envelope as proof it was posted and returned to me, I just dont want to keep this dragging on if I dont need to.
Also he is mentioning small claims court so I need to do right by that so could do with knowing how many letters to send.
I am sure he will probably get this 2nd letter, its more just so I know how far I have to go if no reply's are forthcoming.

Thanks in advance.
Jim

 

[Mr D]

Was he even aware there was a letter?

RM do not always leave a little card.

 

[Jim Painter]

The letter was sent special delivery so I would hope a card would have been left.
Thanks

 

[Mr D]

The letter was sent special delivery so I would hope a card would have been left.
Thanks

You hope.

However if the postie has run out its not uncommon to simply take item back to the depot.

And customer carries on unaware.

Low chance perhaps, not zero chance.

 

[MBE2017]

You could resend the letter a second time, and if he is mentioning small claims court but never gave you any formal complaint or chance to rectify any problems first, I doubt he will get anywhere.

 

[Newchodge]

It is rather hard to answer your question without some idea of the content of your letters. If they just deny responsibility and point out that you should have been given a chance to rectify any problems, I would suggest 1 was enough.

 

[BustersDogs]

Misunderstood first post, ignore me.

 

[Jim Painter]

You could resend the letter a second time, and if he is mentioning small claims court but never gave you any formal complaint or chance to rectify any problems first, I doubt he will get anywhere.

Second letter sent this morning, along with scans of the origional envelope etc to prove.
I offered to have the vehicle back and look into what the other company were saying but he refused. I was closing the business down and his vehicle was the last one booked in, however I still had other jobs to finish off so was still trading when this started but not taking in more work. He is using the fact I told him when he dropped the vehicle off that his was the last booked in and taking no more on as a reason not to let me rectify anything, not ass though I believe anything needs doing.

 

[Jim Painter]

It is rather hard to answer your question without some idea of the content of your letters. If they just deny responsibility and point out that you should have been given a chance to rectify any problems, I would suggest 1 was enough.

Basically customer has taken his vehicle to get it painted after I welded it up, they are claiming all the work needs redoing which I don't believe is true.
It has been a lot of he said/she said, I have requested an indepandant 3rd party report which has not been done, I have offered to have the vehicle back to check it over and see what the other company are talking about but he has refused as at the time I was winding the business down by not taking new work on but still trading as I had other long term things to finish off so I could have had it back.

 

[MBE2017]

I think if he ever went to small claims court refusing to let you inspect and or rectify after offering to do so will undermine his case.

 

[Jim Painter]

I think if he ever went to small claims court refusing to let you inspect and or rectify after offering to do so will undermine his case.

Thanks, I am hoping it doesnt get that far anyway.