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Yodel - Shambles

Discussion in 'General Business Forum' started by adamuk18, Nov 22, 2018.

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  1. adamuk18

    adamuk18 UKBF Contributor Free Member

    98 7
    Well I tried hermes they were not brilliant, Just had experience this week with Dhl and that was not great.

    But my god Yodel take the biscuit - What a discusting and terrible services. You cannot speak to anybody and the foreign call center staff cut you off the online chat.

    For the record we now use DPD and are happy to pay more for quality service.

    If you want to damage your business then yodel away!
     
    Posted: Nov 22, 2018 By: adamuk18 Member since: Oct 2, 2018
    #1
  2. Noah

    Noah UKBF Ace Free Member

    1,249 314
    More details please?

    Not sure their "franchisees" see the benefit of you paying more.
     
    Posted: Nov 22, 2018 By: Noah Member since: Sep 1, 2009
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  3. UKSBD

    UKSBD Not a real duck Staff Member

    9,964 1,942
    Have you ever looked in the back of a DPD van?

    I make a habit of getting outside and to the back of the van as soon as see them turn up.

    Last 2 times the boxes were absolutely everywhere, tipped on edges, sprawled all over back of vehicle, a right mess

    Had a delivery today, the driver nearly missed the stop and jammed on brakes, hate to think what happened to all the boxes, glad mine was right at the back and well packed.
     
    Posted: Nov 22, 2018 By: UKSBD Member since: Dec 30, 2005
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  4. MikeJ

    MikeJ UKBF Big Shot Free Member

    5,770 1,674
    I had a dog food delivery by yodel a couple of months ago. Because I was going away, I asked for it on a next day courier, otherwise it would be outside the house for a week.

    It took them a week do deliver something on a next day service. When I complained I got a comment of "well, it's there now".

    A colleague was expecting a delivery on Tuesday from them at work. The online tracking said it would arrive around 6.30. They claimed they left it in the porch, despite the fact our gates were locked from 5.30. Nobody has any idea where that delivery is.

    Yodel are an insult to this country. I'd avoid doing business with any company that uses them.
     
    Posted: Nov 23, 2018 By: MikeJ Member since: Jan 15, 2008
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  5. Dimo

    Dimo UKBF Regular Free Member

    114 20
    I used Hermes some years ago and got hacked off with failed collections, failed deliveries and breakages. I got some useful insight into the world of couriers by joining a couriers forum - http://www.lifestylecouriers.net/index.php. Reading through various threads told me a hell of a lot!

    Since I switched to UPS it's been plain sailing.
     
    Posted: Nov 23, 2018 By: Dimo Member since: Jul 23, 2007
    #5
  6. ecommerce84

    ecommerce84 UKBF Regular Free Member

    761 247
    The quality of courier services seems to have slid downhill across the board imo, a lot of it (as with lots of things) has to do with the ‘race to the bottom’ as consumers only seem to look at the actual cost and go with the cheapest.

    I remember Yodel purchasing DHL Express and when querying with the driver what the change meant, he said ‘it’s just the name really, although it does stand for Your Ordinary Delivery, Even Later’! It turned out he hit the nail in the head! The driver where I used to work couldn’t speak a word of English and would just grunt at us.

    I do like DPD when receiving parcels mic they are always on time. I even looked at their franchise options but was put off by an afternoon of reading reviews from franchise holders.

    You can’t beat UPS in my opinion, you pay a bit more, but the service level (from my experience) is better than the rest.
     
    Posted: Nov 23, 2018 By: ecommerce84 Member since: Feb 24, 2007
    #6
  7. Tin

    Tin Just an SEO Staff Member

    5,921 1,642
    Way tooooooo many bad experiences with Yodel. I've ordered things from various suppliers and when a Yodel delivery turns up I don't use that supplier again. Had late deliveries and complete delivery fails from them regularly.

    I can recommend DPD though because their tracking is good, they're always on time and don't mess me around. Yodel, not a way on this planet would I choose to use them.
     
    Posted: Nov 23, 2018 By: Tin Member since: Nov 14, 2005
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  8. Colin_W

    Colin_W UKBF Contributor Free Member

    32 8
    Interesting timing with this thread as I had two deliveries from DPD last week.

    First delivery due Tuesday; no text message by 2pm so tried online chat only to experience the least helpful chatbot ever. Called customer services where the only way to speak with a person was to enter an incorrect delivery number. Was helpfully told my parcel "might" be on a van, but probably wasn't as it showed as being at their depot, but that it would be prioritised for Wednesday delivery. On Wednesday, still no text by 2pm so called again to be told the matter needed to be escalated to the depot. Depot phoned an hour later to explain they had no idea why my parcel wasn't delivered and that it would be prioritised for an AM delivery on Thursday. Parcel eventually arrived at about 4.30pm on Thursday and the box looked like it had been used as the depot football.

    Second delivery due for pre-noon delivery on Friday. Phoned customer services at around 12.15 to be told I should never have been given a pre-noon delivery option as DPD don't offer it and that I should contact the seller for a refund of delivery charges. Delivery arrived at around 12.30pm.

    Prior to last week, I had always been happy to see deliveries being made by DPD, mostly thanks to their tracking, but after last week I'm not so sure.
     
    Posted: Nov 23, 2018 By: Colin_W Member since: Mar 1, 2017
    #8
  9. UKSBD

    UKSBD Not a real duck Staff Member

    9,964 1,942
    Not just the ones mentioned but have you ever noticed that when you have larger awkward to handle parcels delivered they nearly always have holes in the boxes?

    It's probably due to the fact that they punch holes in them to get grip holes so they can pick the boxes up easier, I've seen it done 3 or 4 times :-(
     
    Posted: Nov 23, 2018 By: UKSBD Member since: Dec 30, 2005
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  10. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    4,931 1,641
    I am slightly concerned about the comments here

    Yes they are all right but you are paying such a small amount of money to these companies to get the job done . Then complain about what the results are .
    When you are pay a fiver for a delivery you cant comment on how the van is loaded
     
    Posted: Nov 24, 2018 By: JEREMY HAWKE Member since: Mar 4, 2008
    #10
  11. UKSBD

    UKSBD Not a real duck Staff Member

    9,964 1,942
    Yes, but when we buy a product online what else can we do?

    I've never seen a retailer offer an option;
    Special delivery - boxes are handled better than our standard delivery service.
     
    Posted: Nov 24, 2018 By: UKSBD Member since: Dec 30, 2005
    #11
  12. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    4,931 1,641
    You have the option that the retailer accepts that you are sending your own courier to collect the goods .

    This is the biproduct of online shopping There is nothing that can be done without drastically increasing the price . Nobody should be complaining under the circumstances
     
    Posted: Nov 24, 2018 By: JEREMY HAWKE Member since: Mar 4, 2008
    #12
  13. Mitch3473

    Mitch3473 UKBF Regular Free Member

    1,097 262
    We had a 'delivery' from Yodel a few months ago, signed for,according to their call centre, by a Mr Jones. My name is not Jones and we live in Wales......I knocked on all the doors up and down the road and unbelievably, not a Jones in sight. Turned out the drivers name was Jones, he'd signed it and he'd left it in a plant pot, no notice, card or email....nothing and it had been there for over a week.
    Bit of a shambles and we always ask when ordering on line now, who the courier is
     
    Posted: Nov 24, 2018 By: Mitch3473 Member since: Aug 25, 2011
    #13
  14. adamuk18

    adamuk18 UKBF Contributor Free Member

    98 7
    Yodel are are a discusting excuse for a company.

    My parcels that is supposed to have been delivered last wednesday and every day since is not on its way back to the sender.

    despite me on there online chat everyday, several phone call and asking to speak with a manager.

    Useless bunch of Numpties. [edited by mod]

    I'm not sure I would of kept my cool if there delivery driver had turned up I can tell you.

    So no delivery, no phone calls as promised several times.

    USELESS, I would never touch a company that uses Yodel.
     
    Last edited by a moderator: Nov 26, 2018
    Posted: Nov 26, 2018 By: adamuk18 Member since: Oct 2, 2018
    #14
  15. chalkie99

    chalkie99 UKBF Enthusiast Free Member

    845 255
    30 years ago I started contracting to a well known national parcel company.

    A decent price then was around £6 for a next day delivery up to 20kg. Van purchase, diesel, the cost of keeping a roof over your head, etc., etc. was a fraction of what it is today and yet people are still moaning about paying the same amount to send their parcels!

    Deliveries take a lot longer now - many of the high street shops have gone and the number of deliveries to private addresses have skyrocketed. People often hide behind curtains until the card has dropped on the mat in case the knock at the door is someone chasing money.

    You have to realise that only so much automation is possible. Customer service is cut to save wages but actual people have to be used to drive the vehicles and the vans are already at maximum capacity.

    Payments to drivers have been cut beyond the bone - I was getting £2-40 a signature in 1989 and that was down to £1-40 10 years later. Now, I believe, it is even worse and subbies simply cannot make a living.

    The last remaining carriers have backed themselves into a corner and there is a nasty wake up call around the corner for a lot of people when they inevitably fail.
     
    Posted: Nov 26, 2018 By: chalkie99 Member since: Nov 14, 2008
    #15
  16. ecommerce84

    ecommerce84 UKBF Regular Free Member

    761 247
    As I said above I agree that they aren’t great but do we really have to use the C word on a professional business forum?

    I like to use the word Numpty instead! :D
     
    Posted: Nov 26, 2018 By: ecommerce84 Member since: Feb 24, 2007
    #16
  17. Paul Norman

    Paul Norman UKBF Ace Free Member

    2,666 810
    The courier thing has many laps yet to run.

    Customers of online stores want the delivery to be cheap - which is fair enough. But cheap is exactly that.

    The courier companies have everyone working for close to nothing, and pushed hard on their timings. Customers want a smartly dressed English chap to stand patiently at the door whilst you finish your shower. Retailers want a completely reliable, tracked, service.

    The sums are getting very creaky. I suspect this is where the online takeover starts to balance. Delivery goes up, some people return to local shops. But the local shops have closed, so people have to pay the higher delivery charges.
     
    Posted: Nov 27, 2018 By: Paul Norman Member since: Apr 8, 2010
    #17
  18. Mark T Jones

    Mark T Jones UKBF Big Shot Free Member

    4,522 1,646
    Deleted
     
    Posted: Nov 27, 2018 By: Mark T Jones Member since: Nov 4, 2015
    #18
  19. adamuk18

    adamuk18 UKBF Contributor Free Member

    98 7
    I dont mind a polish chap delivering :)

    Its a volume thing and the margins are tight but thats most business models for you.

    Its a basic requirment however. If somebody pays to ship something that the courier at least attempts to deliver the item. When they cant do that then you have to bang your head against the wall and warn others.
     
    Posted: Nov 28, 2018 By: adamuk18 Member since: Oct 2, 2018
    #19
  20. Mark T Jones

    Mark T Jones UKBF Big Shot Free Member

    4,522 1,646
    I'd stop some way short of saying it's most business models, though it is fairly prolific and in most cases it is flawed, particularly for small businesses.

    The problem is that people seem incapable of resisting a race to the bottom (see supermarket price wars ad nausiem).

    This problem was highlighted in the courier industry when CityLink went bust - I guess about 4 years ago - I guess now it's a question of who blinks first.
     
    Posted: Nov 28, 2018 By: Mark T Jones Member since: Nov 4, 2015
    #20
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