- Original Poster
- #1
We introduced Xero in January and our choice was based on its claimed automation abilities as well as integration with Storefeeder. It has been constant unresolvable and near unresolvableproblems, and we are at the end of our wits. Please help.
1st Problem: We started Xero off, we integrated into Storefeeder, and boom, rather than just pulling in our current financial year invoices, it pulled them all in going back years. By the time we got Storefeeder to stop, 20,000 customer invoices had fed through. I really cannot believe that a modern day accounting package lacks the ability to bulk void or delete historic invoices. I mean, that is a mountain of invoices to go through one by one. Storefeeder and Xero would not void or delete them for us, luckly after a couple of months we found the Xero API, what a week that was waiting for it to crawl through all the invoices, and still leave 2000 for manual voiding and deleting due to errors.
2nd Problem: We made a simply mistake when linking our bank account to Xero, we forgot to enter an opening balance. No problem, we thought, we`ll simply do it now. Wrong, it requires all unpaid invoices to be credited off, 20,000 or them! At least by this time the stress had subsided and we started getting the giggles.
3rd Problem: We were mightly impressed with Xero having cashflow management capabilities, unfortunately we have never been able to get into it to try it. Thats right, if you have more than 5000 unpaid invoices it doesn`t work. We had hoped when we had cleared the 20,000 invoices using the API that we would get in. Nope, with Storefeeder sending in about 8000 Amazon invoices per day, and with Amazon paying up several days later, those lovely 8000 invoices are sat there as unpaid. Too many, over the 5000 limit!
4th Problem: Hubdoc doesnt work unless the invoices has a single itemised line on it. When there are 10, 20, or even 50 lines on it then it aggregates them into one line. Soo much for our automated dream of it feeding in itemised lines to Xero!
5th Problem: We decided to do batch payments, paying a small fee for each one. What does Xero do? It puts the payment amount into approved transactions matching it against the invoices, separates off the transaction fee as another line, and shows them as reconcilied. Yet, when we then look in the bank reconciliation screen the payment is still waiting their to be reconcilied, and we cannot reconcile it against the invoices as they have already been taken on the approved transactions side. I mean, what is the point in charging a transaction fee for a bulk payment, when it breaks the service. We pay 20p, we end up with more work sorting out the mess that what we would have had just doing payments one by one, and we paid for that!
Joke software, laughable, promises the Earth with its AI and Automation, only capable of delivering on half of the expectations. Can anyone give advice on sorting out this mess?
1st Problem: We started Xero off, we integrated into Storefeeder, and boom, rather than just pulling in our current financial year invoices, it pulled them all in going back years. By the time we got Storefeeder to stop, 20,000 customer invoices had fed through. I really cannot believe that a modern day accounting package lacks the ability to bulk void or delete historic invoices. I mean, that is a mountain of invoices to go through one by one. Storefeeder and Xero would not void or delete them for us, luckly after a couple of months we found the Xero API, what a week that was waiting for it to crawl through all the invoices, and still leave 2000 for manual voiding and deleting due to errors.
2nd Problem: We made a simply mistake when linking our bank account to Xero, we forgot to enter an opening balance. No problem, we thought, we`ll simply do it now. Wrong, it requires all unpaid invoices to be credited off, 20,000 or them! At least by this time the stress had subsided and we started getting the giggles.
3rd Problem: We were mightly impressed with Xero having cashflow management capabilities, unfortunately we have never been able to get into it to try it. Thats right, if you have more than 5000 unpaid invoices it doesn`t work. We had hoped when we had cleared the 20,000 invoices using the API that we would get in. Nope, with Storefeeder sending in about 8000 Amazon invoices per day, and with Amazon paying up several days later, those lovely 8000 invoices are sat there as unpaid. Too many, over the 5000 limit!
4th Problem: Hubdoc doesnt work unless the invoices has a single itemised line on it. When there are 10, 20, or even 50 lines on it then it aggregates them into one line. Soo much for our automated dream of it feeding in itemised lines to Xero!
5th Problem: We decided to do batch payments, paying a small fee for each one. What does Xero do? It puts the payment amount into approved transactions matching it against the invoices, separates off the transaction fee as another line, and shows them as reconcilied. Yet, when we then look in the bank reconciliation screen the payment is still waiting their to be reconcilied, and we cannot reconcile it against the invoices as they have already been taken on the approved transactions side. I mean, what is the point in charging a transaction fee for a bulk payment, when it breaks the service. We pay 20p, we end up with more work sorting out the mess that what we would have had just doing payments one by one, and we paid for that!
Joke software, laughable, promises the Earth with its AI and Automation, only capable of delivering on half of the expectations. Can anyone give advice on sorting out this mess?
