Wholesaler Provides Poor Quality. Credit or Refund?

[MeticulousVA]

Hi,
Just a quick question. My client has a wholesaler who has sent a shipment which is 40% damaged goods.
My client has decided not to use this wholesaler any longer due to quality but also because they sell
e-commerce also now which lets them sell cheaper as they have better margins obviously.
However they have stated they will give a credit note for the faulty goods but I believe a refund should be given. No t&cs have been signed ref to returns. On the basis the quality is horrendous (and Ive seen it) I have requested they refund my client or suffer a trading standards complaint and claw back the cash off the card payment method.
Am I right that they should refund due to quality and the fact my client has terminated business with them?
Ps: they also want her to pay return shipping.

 

[Swisaw]

Always customers pay for the cost of returned goods. But I don't know how this works out between businesses.

If the contract terminated, they should refund the money.

 

[MeticulousVA]

Yes but as the goods are faulty the postage/shipping should be reimbursed in all cases as they have failed to provide the product they advertise as it is faulty or fails standard. No consumer should pay to return a faulty item. If they do they should definately be reimbursed, other wise the consumer has paid shipment twice through no fault of their own.
Ive had a little chat with Trading Standing and refund it is under the Sales of Goods Act. Thanks for your comments, it is appreciated.

 

[Chris Ashdown]

This sounds like a B2B contract, but still unfit for purpose, may be worth trying a charge back by your cardholder first they may help

 

[MeticulousVA]

Thanks I thought that also. I will advise her to do that or sound them out. After all what use is a credit note when she has terminated for poor quality. No contract as such exists it just a supplier account, no terms or conditions and its paid proforma. The company may come back with a refund after I sent them correspondence today however im highly doubtful.

 

[Swisaw]

Yes, the suppliers should pay for the return costs if they supply faulty goods.